Effective March 30, 2009 the initial point of contact for Skywire product support is now through the Oracle Global Customer Support (GCS) systems and infrastructure and no longer through the Skywire support hotline, email, or support portal. Please discontinue using the Skywire hotline, support portal, and email for customer support as of that date.
Beginning September 1, 2008, you will no longer go through Skywire to renew your support contract. This process will be transitioned to Oracle Support Sales, with processing resuming in December. However, you will continue to be supported—even if your support expires during this transitional period—as long as you have an active support contract or you have received a Skywire support invoice as of September 1, 2008.
If your support term has already expired, an Oracle Support Sales Representative will contact you beginning in December, otherwise our practice is to contact customers 90 days in advance of the expiration of the current support term to discuss the renewal.
Oracle will work with you to migrate your support contract to a standard Oracle support offering and a standard Oracle support contract. Please note that Oracle will not be renewing contracts for the Skywire support services and instead your support will be migrated to an Oracle Support offering. The Oracle contract will then govern the support services for the next term.
For more information about the Oracle Support Offerings, please go to http://www.oracle.com/support/ .
As the transition is complete, an Oracle Support Sales representative will contact you about your renewal.