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Oracle Excellence Awards—Winners
Proactive Support Champion

Proactive Support Champion

Peter Bourke
Proactive Support Champion - Executive Award

Peter Bourke is Head of Group Information Systems at the CK Hutchison Group

Recognized for leadership and innovation by:

  • Using the executive dashboard to gain an overview of systems supportability across CK Hutchison Group
  • Leveraging Oracle Platinum Services to proactively monitor the health of their critical engineered systems
  • Proactively reviewing Oracle security updates to ensure their environments avoid any known issues
  • Using Oracle tools and diagnostics to speed up the troubleshooting process
  • Utilizing the My Oracle Support knowledge base to find and apply needed solutions
Connie Santilli
Proactive Support Champion – Executive Award

Connie Santilli, Vice President of Enterprise Systems and Strategy, Gap

Recognized for leadership and innovation by:

  • Promoting the use of Oracle Support proactive tools and best practices across GAP sub-organizations
  • Implementing best practices from Oracle's "Working Effectively with Support" (WEWS) training module
  • Encouraging her teams to register on the My Oracle Support Community and stay engaged with blogs
  • Ensuring the GAP team completed My Oracle Support accreditation so they could leverage best practices
  • Driving use of proactive database and performance tools, and directly engaging Oracle support teams to mitigate and manage risks during change management events
Ram Subramanian
Proactive Support Champion – Individual Award

Ram Subramanian, Director of IT Database Services, Symantec Corporation

Recognized for leadership and innovation by:

  • Driving adoption of Oracle's proactive support learning resources, like Oracle Support Accreditations
  • Increasing his team's expertise with My Oracle Support core functions and improving users' experiences
  • Growing the number of internal login sessions that include knowledge management and doc reviews
  • Using executive dashboard to aid in highlighting areas for proactive improvement

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