Big Boy scales restaurant operations with Oracle
The restaurant chain rolled out Oracle Simphony POS and Oracle Payments to centrally manage menus, pricing, promotions, and payments across locations.
United States | Hospitality and Travel
“Today with Oracle, we can have a restaurant online within 24 hours, and that’s massive. We want to be able to provide a quick and easy experience for setting up a restaurant, especially because while POS is incredibly important, the restaurant operation and the experience we provide to our guests are just as important.”
Big Boy restaurants is an iconic American restaurant brand known for their classic American fare and famed mascot.
With more than 50 restaurant and food truck locations in the US, Big Boy needed to upgrade its point-of-sale operations with a centrally managed system built for scale.
The company selected Oracle Simphony and Oracle Payment Cloud Service to seamlessly manage menu updates, pricing, promotions, and data reporting for all its locations from one dashboard.
The integrated POS and payments offering from Oracle also helps Big Boy streamline orders and payment processing, simplify refunds and reconciliation, and improve transaction visibility.
Since moving to Oracle, Big Boy has seen significant ROI. For example, the company has been able to:
- Reduce food and beverage order entry time by 30% so customers can enjoy quick and convenient service
- Reduce payment processing costs by 21 basis points by switching to Oracle Payments
- Reduce the time it takes to process and complete customer refunds from 8 to 14 days down to one to three days
With the ability to support restaurant operations across its network of locations from a centralized cloud platform, Big Boy continues to uncover new efficiencies every day and is building a strong foundation for future growth.