Caesars connects finance and HR to support growth

Growth made consistency harder to manage

Caesars Entertainment is the largest casino-entertainment company in the US, with more than 50 properties across 30 jurisdictions and 55,000 employees. Its portfolio includes Caesars Palace®, Harrah’s®, Horseshoe®, and Eldorado®.

The company has grown significantly, through its large property portfolio, the 2020 merger with Eldorado Resorts, and expansion into online gaming and sports betting. Across the business, each resort shares the same goal: give guests memorable experiences while managing cost and complexity.

The company’s back-office environment made that harder. Caesars relied on hundreds of disconnected applications, spreadsheets, and a 30-year-old HR system. Each property had its own processes, workflows, and spreadsheets, limiting consistency across finance and HR.

That environment cost $15 million a year to maintain. It also made it harder to adopt common practices, support growth in the US and globally, and manage a workforce spanning 130 union groups, complex shift scheduling, and varied compensation structures.

One platform for finance and people operations

Caesars adopted Oracle Fusion Cloud Applications Suite as its platform for finance and HR. The company became the first gaming and hospitality company in Las Vegas to move to a cloud-based solution.

On the finance side, Caesars used Oracle Fusion Cloud Enterprise Resource Planning (ERP) and Oracle Fusion Cloud Enterprise Performance Management (EPM) to bring more consistency to close, consolidation, reporting, and planning. On the people side, Oracle Fusion Cloud Human Capital Management (HCM) helped Caesars improve information accuracy, payroll, recruiting, onboarding, engagement, and retention.

The value of a shared platform became clear during the 2020 Eldorado Resorts merger. The combined company had different ledgers, charts of accounts, employee definitions, and cost center structures—just as teams were working remotely during the pandemic.

“Closing the books during a pandemic—while merging two companies of our scale—was one of the toughest challenges we’ve faced,” recalls Lepori. “We quickly saw the benefit of a single platform that drives consistency and automation across the enterprise.”

Finance gains speed, control, and confidence

For finance leaders, the shift created a more dependable foundation for close and reporting. Rather than working across different ledgers and financial structures, Caesars could close and consolidate books across properties in one cloud environment.

That supported a faster close process, stronger compliance, more reliable financial insights, and on-time SEC filings during a period of unusual business pressure.

When finance teams can close faster and rely on more consistent data, leaders can spend more time understanding performance, comparing results across properties, and deciding where attention is needed. For a company with more than 50 properties, that consistency helps finance become a stronger partner to the business.

“Having finance and HR in one system gives us true enterprise visibility,” Lepori says. “We can see where we are, where we’re going, and how to get there faster.”

HR supports a complex workforce with better data

People are central to the Caesars guest experience, and the company’s workforce is complex. Employees work across properties, brands, schedules, roles, and union groups.

With Oracle Cloud HCM, Caesars gave employees access to payroll, career development, and benefits. HR teams gained a fuller view of talent and performance trends, helping them better support recruiting, onboarding, retention, and employee growth.

Employees can manage more of their own information and development, while HR leaders can use more consistent data to understand workforce needs across the company. For Caesars, that supports both the employee experience and the guest experience the workforce delivers.

AI helps teams focus on the story behind the numbers

Caesars is applying AI embedded in Oracle Fusion Cloud Applications to finance and HR workflows. In HCM, the company uses AI features for performance reviews, development plans, and goal setting.

In finance, AI assistants help teams spend less time on transactions and more time on insight. They can explain performance variances, compare narratives over time, and identify anomalies or biases.

That matters because faster data alone doesn’t create better decisions. Finance and HR teams also need to understand what the data means, where patterns are changing, and what actions might improve performance.

“AI helps us spend less time on the ‘what’ and more on the ‘why,’” Lepori says. “That’s how we’ll drive the next level of performance and innovation.”

A foundation for a more connected business

By consolidating 650 applications on Oracle Fusion Cloud Applications, Caesars reduced IT costs and created a clearer operating foundation for finance and HR. The company gained more timely insight across the enterprise while giving employees and leaders better tools to manage work, performance, and growth.

For Caesars, the move to Oracle Cloud supports more than system consolidation. It gives the business a common foundation for speed, simplicity, automation, and AI-supported insight across a large and changing enterprise.