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Glory Global Solutions

Oracle Customer Success

Glory Global Solutions makes work easier with Oracle Cloud

Summary

The pioneer in cash automation solutions is poised to explore new growth opportunities while continuing to focus on both customer and employee satisfaction.

Business challenges

Glory Global Solutions is the international sales and service subsidiary of GLORY Ltd., the Japan-based world leader in automated cash automation solutions. Glory Global Solutions (Glory) is responsible for roughly half of the company’s overall revenue.

Cash automation markets continuously evolve. While some societies are seeing less use of cash, others continue to experience high demand for physical currency.

Glory’s leadership is focused on creating and maintaining a workplace environment that celebrates local culture, promotes employee satisfaction, and facilitates individual professional development. Glory was recognized in 2019 as a UK Best Workplace.

Prior to moving to Oracle Cloud, each of Glory’s 30 business units across Europe, the Americas, and Asia-Pacific was free to select and purchase whatever technology solutions fit the budget and needs of the region.

But to maintain established revenue streams and anticipate new business model opportunities, Glory requires a high degree of operational and organizational agility.

With 30 different ERP solutions, too much time was being spent on IT maintenance and not enough on innovation. It became too expensive and disruptive to take on updates. Plus, processes and day-to-day work actions were constrained by the limits of the legacy systems. This did not support new ways of working, such as process automation, self-service, and work-from-home arrangements. 

Why Glory Global Solutions Chose Oracle

Glory Global’s executive team conducted a selection process to find a partner that could help put its vision for a comprehensive future-proof technology strategy into action. This required consideration of new solutions across all aspects of the business, from ERP to supply chain to the technology platform itself.

The company reviewed offerings from Oracle, SAP, and numerous smaller providers. Oracle was selected because it was the one vendor that offered comprehensive capabilities to support a single global instance and process transformation in a hybrid model across finance, operations, supply chain, and IT. Oracle’s broad and deep product set enables Glory Global Solutions to choose from a menu of best-of-breed applications and tools, all of which are deployed, maintained, and updated by a single provider in a secure cloud environment.

Results

To address the challenges associated with supporting 30 different on-premises ERP systems and to embark on a comprehensive digital transformation strategy, Glory Global Solutions chose Oracle. The organization has now established a single global instance of Oracle JD Edwards ERP hosted on Oracle Cloud Infrastructure (OCI).

With two years left in the strategic plan, two-thirds of the business units have been moved to the new platform. Each finance, IT, and operations activity is being re-engineered to establish the “Glory process,” which represents the ideal state for optimizing work at both the business unit and enterprise level.

The company established an IT help desk and a project management office to serve all business units. With Oracle managing the applications and cloud infrastructure, Glory Global’s IT resources are free to become advisors to the business. A project management office is currently engaged in more than 30 projects that are reviewed periodically with representatives of the relative business functions. IT staffers help assess the value that technology has delivered and plan for the future.

The solution immediately allowed IT staff to keep critical operations running remotely when the  pandemic hit. With a hybrid of the popular JD Edwards ERP and industry-leading Oracle Fusion Cloud Applications, processes and business functions are continuously re-engineered to support the way employees now work. The result is that Glory employees are delivering more value for themselves and the organization.

We continuously strive to drive value for our employees. With a global hybrid cloud platform, hosted on Oracle Cloud Infrastructure, we’re able to continuously re-engineer our processes to eliminate non-value tasks and make Glory a great digital place to work.

Paul Stapleton

CIO, Glory Global Solutions