Hudson Physicians eases administrative burdens with Oracle Health Clinical AI Agent
AI-powered note-taking and EHR integration help physicians cut documentation time, freeing them to focus on patients.
United States | Health
“I can simply talk to and focus on my patients while in the background the solution is capturing all the details, notes, and next-step actions. Not only does this lead to a better experience for me and my patients, but it has significantly diminished the time I spend after hours updating notes.”
Hudson Physicians, an independent, physician-owned medical group, delivers primary and specialty care through 60 providers in two clinics in Hudson and New Richmond, Wisconsin. Facing staffing shortages and growing administrative demands, the group sought to reduce its documentation workload without compromising patient experiences. With the intelligent voice- and screen-driven AI capabilities of Oracle Health Clinical AI Agent, integrated with its Oracle Health Foundation EHR, Hudson Physicians made it easier for its physicians to take notes and input them into the EHR. As a result, they report that they’re able to spend more face time with patients and less time on administrative work. According to Hudson, almost all physicians now complete their documentation before leaving for the day. Several physicians even said they’d rather retire than go back to the old, labor-intensive way of doing things.
Why Hudson Physicians chose Oracle
Hudson Physicians sought a solution that could simplify the complex workflows of a growing medical group, especially as increasing administrative demands started to dominate physicians’ time. “I've been a very expensive scribe writing my own notes,” says Dr. Ryan McFarland, a family medicine physician with the group. “I've also been a very expensive data miner reading through all the notes to get the three pieces of information I need. Now I can reallocate all that time back to patient care.”
Billing was also a challenge, and in many cases it was delayed for weeks or months because of the backlog in documentation and coding. After evaluating several solutions, Hudson Physicians chose Oracle Health Clinical AI Agent for its seamless integration with Oracle Health Foundation EHR, physician-centric design, and ease of adoption. Oracle offered a comprehensive solution that could capture visit details, generate accurate draft documentation, propose orders for labs and procedures, and suggest the correct evaluation and management codes for billable activities.
Since going live with Oracle Health Clinical AI Agent, Hudson Physicians has achieved a 68% reduction in average adjusted documentation time and a 37% reduction in average adjusted time spent in the EHR per patient.[1]
Results
Before the group adopted Oracle Health Clinical AI Agent, McFarland alone had two medical assistants working full time to handle his notes and put in orders for clinical labs and procedures. Several colleagues routinely fell two to six weeks behind on documentation, he says, often requiring them to work after hours to catch up. Now more than 90% of physicians finish their notes before leaving for the day, and Hudson Physicians has been able to shift scarce staff from data entry to patient assistance, improving both patient care and employee morale.
In a tight labor market, Oracle Health Clinical AI Agent has also been a recruitment tool, McFarland says, with interviewers highlighting the benefits of a tool that simplifies the job and helps improve work-life balance. Meantime, patients report getting more personal attention during visits.
McFarland, who’s involved in beta testing the capabilities of the new Oracle Health EHR, has been able to get an advance look at another benefit of Oracle Health Clinical AI Agent: a prior authorization agent that supports precise, timely billing and visibility into payment rules and models. Eventually, using new AI features that can access payer-specific rules, physicians in the group will be able to make treatment and medication decisions based on information about what a payer will cover. The main goals are accurate billing, fewer surprise charges, and physicians knowing upfront, at the time of a visit, which treatments and medications a patient is eligible for. This avoids the all-too-common situation where patients first learn about the high cost of an unapproved medication at the pharmacy counter and fail to return to their physician to find an alternative.
Training physicians to use the solution usually takes less time than downloading it on a mobile device, says McFarland, who relates the story of how one of the most resistant physicians in the group nonetheless agreed to try it for one patient visit. “He got the note back a minute after the end of the appointment, looked at it, and went, ‘Huh, that’s the best note I've written in 40 years,’” McFarland says.
As part of McFarland’s beta testing of the new Oracle Health EHR, he has “gotten early previews of a lot of the products,” he says. “It’s clear to me that there's nothing else on the market that is doing what Oracle is doing from a health informatics and health data exchange perspective.”
About the customer
Based in Hudson, Wisconsin, Hudson Physicians is an independent medical group focused on providing primary care and multiple specialty services, including urgent care, obstetrics, gynecology, podiatry, sports medicine, general surgery, and pediatrics.
Learn more about Hudson Physicians
[1] Hudson Physicians using Oracle Health Clinical AI Agent for > 80% of their notes (35 out of 48 physicians). Data pulled from Lights On Network and Advance, comparing 8/1/23 - 10/31/23 to 8/1/25 - 10/31/25.