Motors Gate speeds up auto order processing with Oracle CX applications
The vehicle sales and maintenance company drops manual processes and reduces order processing time by about two days with Oracle Customer Experience.
“We had hundreds of Excel files and needed a lot of manpower to maintain the manual workflow and system. It was costly and difficult to maintain all the resources that we required—people, printers, cartridges, paper, storage.”
Motors Gate is a vehicle sales and maintenance company in the Kingdom of Saudi Arabia. The company relied on too many slow, manual systems to manage operations and was losing business as a result. Filing papers manually was inefficient and resource-intensive. The company relied on outdated systems to track customers from lead generation to vehicle sales and delivery. Previously, the company printed every lead generated by sales and physically moved the paper from one desk to another. For example, when a customer ordered parts or scheduled vehicle maintenance, the order was printed and tracked in a spreadsheet, then traveled manually from department to department, adding up to two days to the process. Company leaders decided to migrate to Oracle Cloud Customer Experience (CX) because it delivered the tools the company needed to build fast, cost-effective workflows and improve the customer experience. Other applications on the market were 2X to 3X more costly and required additional integrations to meet the company’s needs. Using Oracle Cloud CX, Motors Gate gained the tools to build fast, reliable, and accurate workflows to manage every aspect of the business. After adopting Oracle CX, the company reduced the number of printers from 90 to 8. It also cut paper waste by 90%, significantly reduced energy consumption, and cut order processing time by about two days.