Pacífico Seguros cuts sales close times from 1 day to 15 minutes with Oracle CX
The Peruvian insurance company increases operational efficiency by 20% after digitizing its processes with Oracle Cloud.
“The migration to Oracle has benefited us greatly and exceeded our expectations. Initially, we had about 500 users, and this number increased to 700 when we migrated to this solution. Everyone wants to take more advantage of the tool and benefit from its functionalities.”
Pacífico Seguros is an insurance company and subsidiary of Credicorp, the largest financial holding company in Peru with over 5,000 employees. The company aimed to centralize all customer service requests into a single cloud solution capable of supporting data from on-premises applications. The solution also needed to be accessible from any device and location without hindrance. Pacífico Seguros chose Oracle Cloud Infrastructure (OCI) and Oracle Customer Experience (CX) due to their flexibility and the security they could provide, which would help prevent potential disruptions to the company’s operations. With OCI and Oracle CX, Pacífico Seguros achieved 20% growth in process improvements and efficiency, reflected in the time and quality of service to each client. This resulted in a boost in sales and a notable reduction in the time to close a sale, which dropped from 1 business day to 15 minutes.