S Hotels & Resorts enhance guest experiences with Oracle Hospitality OPERA Cloud
Known for its Thai-inspired hospitality, the resort chain boosts efficiency and unifies property operations with Oracle Hospitality OPERA Cloud.
“With OPERA Cloud, we’ve streamlined operations, reduced costs, and stayed true to our mission of delivering affordable, quality guest experiences. Its simple interface and integration capabilities empower our team to focus on excellence and accelerate new hotel openings.”
S Hotels & Resorts is an international hospitality company owned by Singha Estate. The company owns 36 hotels with a total of 4,290 rooms in top destinations, including Thailand, the Republic of Maldives, the Republic of Fiji, the Republic of Mauritius, and the United Kingdom—all of which attract a diverse range of tourists from around the world. The resort chain sought to consolidate hotel operations, reduce maintenance costs, and strengthen security. After it adopted Oracle Hospitality OPERA Cloud Property Management, S Hotels consolidated key hotel functions, including reservations and rate management, on a new platform. By taking advantage of OPERA’s multi-property capabilities, the hotels improved efficiency, reduced IT complexity, and boosted security across all locations. The cloud-based system also helped staff with mobile tools, which helped accelerate check-ins, reduce wait times, and provide personalized guest services. These improvements allowed the chain to expand sales channels through easy integration with external apps, offer flexible pricing strategies, and increase efficiency as it ramped up operations at new properties. The chain is now able to develop tourism products based on guest profiles, as the hotels attract a growing global clientele.