Cloud PMS—OPERA Cloud

Hoteliers' demands for hotel software are many: orchestrate hotel operations, manage guest preferences, and manage room inventory and rate—all while handling constant change and keeping data secure. That's why Oracle Hospitality created OPERA Cloud Property Management.

Choosing the right hotel property management system is critical to running your hotel operation

Download your free copy of the IDC MarketScape: Worldwide Hospitality Property Management Systems 2022 Vendor Assessment and learn why Oracle Hospitality’s OPERA Cloud has been named a Leader.

Embrace an all-in-one cloud-based hotel PMS

OPERA Cloud Property Management simplifies IT and centralizes data, making information accessible to everyone, anywhere. With an open architecture, built-in integration services, and open APIs to accelerate innovation, the hotel cloud solution meets hoteliers’ needs, redefining the guest experience.

Web-based hotel PMS

Purpose-built for hotel operations, OPERA Cloud is cloud-based hotel software with key capabilities to meet the needs of hotels of various sizes and complexities.

Mobile-enabled

Untether the front desk and serve your guests anywhere on the property. Reduce check-in and check-out times and improve efficiencies by empowering your staff with real-time updates.

Integrated operations

OPERA Cloud integrates with Oracle’s industry-leading point-of-sale and kitchen management solutions to ensure more efficient food and beverage operations, maximizing guest satisfaction and profitability.


All the key information you need

Get a snapshot of all the key information you need to perform your job. Customizable to suit your specific requirements, providing instant visibility of important operational data.

Configurable tiles and settings

Over 30 preconfigured tiles focusing on the front desk, revenue, inventory, and housekeeping, with the ability to add custom links, images, and hotel graphics. Tiles can be controlled at a chain, property, or user level for ultimate flexibility.

Interactive for deeper insights

Select tiles offer the ability to interact and drill down to view more in-depth information and perform operational tasks such as check in or check out without the need to navigate away from the dashboard.


Get a complete overview of your guests

Gain rich insights into your guests’ preferences, including their communication choices, spending habits, and marketing data, to help grow loyalty and deliver exceptional guest service.

Manage companies and travel agents

Track the performance of your company and agent business with detailed statistics and link to contracted rates. Add contacts to offer personalized service and build relationships that gain more business.

Centralize across all properties

If you operate more than one property, centralized profiles provide a single, comprehensive view of each guest, tracking stays and preferences at all properties and helping create highly personalized experiences.


Make every booking count

An intuitive availability screen allows you to offer rates matching your guests’ needs, clearly identifying the best rate, package, and room-type combinations that maximize revenue and turn shoppers into bookers.

Capture additional revenue easily

Offer upgrades and add-on products to the reservation easily and compare different pricing options that capture revenue while offering the guest a stay that delivers on their expectations.

Win business on price

Provide options to guests for alternate dates or alternate properties, all from one screen, ensuring you always offer the best possible price to the guest. Track any lost business through turn ways to help with future revenue optimization.


Key data at your fingertips

From high-level metrics down to individual transactions, all the data you need to make informed decisions is available in a simple-to-use, hospitality-focused solution, which enables property-specific or groupwide reporting.

No more number crunching

Use a wide range of graphical formats to display figures and key metrics without the need to perform complicated lookups and suffer spreadsheet overload. Build graphical dashboards with your KPIs visible at a glance.

Slice and dice

Build your own reports by taking data from any business area and create reports that are relevant to success. Be as customized and individualized as you need to get data that drives results.


Improve staff efficiency

The OPERA Cloud Digital Assistant helps users execute routine tasks and activities such as house status, room management, and reservations.

Activities assistant on the go

Hotel staff can use their mobile devices to query the chatbot for information on operations data or hotel analytics, or to perform tasks such as check-in and check-out or housekeeping room updates.


Build stronger relationships

Get to know your customers better by developing stronger relationships with them through a loyalty program. Anticipate their needs and preferences while giving them points to spend for a memorable stay.

Create flexible membership programs

Build a membership program as simple or detailed as your business needs, with the option for tiers, points based on stays and/or spending, promotional rates, and rewards.

Incentivize direct bookings

Offer a higher level of points for direct bookings with configurable point calculation rules that target specific booking channels, rates, and date ranges.

Let members spend points on rewards

Offer the ability for members to spend their accrued points by paying for rooms or hotel bills, room upgrades, packages, or experiences.


Easily manage mixed-use properties

Oracle Hospitality OPERA Cloud Vacation Ownership System Cloud Service offers key capabilities to manage mixed-use properties, including condominium units and hotel rooms. It also allows the addition of vacation rentals to OPERA Cloud’s full range of PMS capabilities.

Designed for the hotel industry

  • Flexible rental-rotation rules for fair and equitable assignment of rooms
  • Rule-based operations and housekeeping features

Optimize hotel business efficiency

  • Improved owner and guest satisfaction through flexible management
  • Lower total cost of ownership by leveraging OPERA Cloud products
  • Reduced staffing requirements because front desk agents can service owners and hotel guests

Owner-driven reservation management

Implement owner-driven reservation management and automate inventory rotation.


Solution for grab ’n’ go

Post It meets the needs of hotels without full-service food and beverage offerings.

Quick, simple mini point-of-sale solution

Post It’s flexible functionality within OPERA Cloud Property Management lets your staff efficiently charge consumables throughout the hotel to the guest room or to a credit card or lets them accept cash.

Efficient reporting for management

Post It provides management with a breakdown of items consumed, helping to reconcile stock.


Payment processing options that meet your requirements

To fulfill operations and guest service needs, Oracle Hospitality is committed to offering payment solutions that include cutting-edge technology for contactless hotel operations, including mobile and kiosk solutions.

Oracle Payment Interface for payment acceptance across the globe


Increase productivity with faster transaction times
Enable integrated payments from a single entry point along with functions to improve hospitality operations.

Enhance payment data security
Reduce the scope of payment card industry compliance by implementing the tokenization of card data.

Provide flexibility and choice in payment services
Oracle Payment Interface, in collaboration with the leading payment service providers, offers a single payment interface standard.

Additional documentation


Oracle Payment Cloud Service for simplifying payments at hotels and restaurants (currently available in the US)


End-to-end payment solution for hoteliers
Accept guests’ preferred payment method, including debit card, credit card, Apple Pay, Samsung Pay, and Google Pay.

No hidden service fees
Flat rate pricing structure under a pay-as-you-go model.

Month-to-month terms
No long-term contracts and no additional service or convenience fees or monthly minimums.

One support team
With Oracle as your payment processor, you have a single support team 24/7/365.

Secure and reliable
Route transactions through end-to-end encryption and comply with the Payment Card Industry Data Security Standard.

Pre-arrival guest engagement

A secure link lets guests check their reservation, update payment and address details, and review hotel information.

Customizable

Easily add your own branding and custom welcome message. You can include information that must be completed at preregistration and any policies.

Benefits for guests

Guests can complete arrival tasks in advance, including adding preferences and address details, and review reservation details to ensure they have the best experience.

Benefits for hotels

Reduce check-in times and address staffing needs at the front desk to improve service for arriving guests.


Go beyond PMS with OPERA Cloud Hospitality Platform.

An agile and scalable hotel platform on Oracle Cloud

With a proven track record of thousands of installations worldwide, Oracle Hospitality OPERA Cloud Property Management System (PMS) is a leading hotel solution, providing all the tools, services, and connectivity options needed to run and grow a business.

  • 01Fits hotel properties of every size

    OPERA Cloud is ideal for all hotels regardless of size, from luxury resorts to limited-service properties. Users only pay for the functionality they need.

    See why OPERA Cloud PMS fits every hotel size (1:50)

  • 02Integration accelerates innovation

    Oracle Hospitality Integration Platform is a part of OPERA Cloud Suite, making integrations with Oracle partner solutions simple and fast.

    Watch how OPERA Cloud integrations work (2:30)

  • 03One platform to fit all your needs

    Increase revenue opportunities with OPERA Cloud Sales and Event Management for meetings and events, and Oracle MICROS Simphony POS for F&B operations.

    Learn about the cloud-based hotel software (25:41)

  • 04OPERA and Simphony are better together

    OPERA Cloud and Oracle MICROS Simphony POS work better together, connecting hotel and F&B beverage operations, to boost revenue and enhance service.

    Learn how OPERA and Simphony work better together (PDF)

  • 05Legal and fiscal global compliance

    The industry-leading cloud PMS platform provides fiscal and legal compliance, and language and currency support in more than 200 countries and territories.

  • 06Security is a cornerstone of our business

    Oracle Cloud’s processes for provisioning, operating, certifying, and maintaining the cloud infrastructure are second to none.

OPERA Accelerator streamlines your transition to cloud by automating the transfer of key data and metrics, like reservations, payment methods, guest profiles, and loyalty preferences, etc.

Grow revenue and enhance guest experiences with a comprehensive cloud PMS.

Customer stories highlight the power of cloud

  • Melia Hotels International

    Access to real-time data across properties helps Melia Hotels' staff better engage with guests and deliver amazing, personalized experiences.

  • Best Western

    BWH Hotel Group integrates their central reservation system with OPERA Cloud, which lets member hotels connect all hotel operation information on a single platform.

  • HOMA

    To support continued growth, HOMA uses OPERA Cloud to scale and integrate all the tools they use—PMS, channel manager, mobile apps, and financial software.

  • Outrigger

    Outrigger Hospitality Group moves their portfolio to OPERA Cloud to gain speed and agility.

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