TEAM IM uses Oracle Alloy to expand its cloud offerings and reach new customers

TEAM IM helps New Zealand government organizations and companies manage their digital content and comply with regulations on where and how long that content must be stored. The challenge for many New Zealand organizations that want to run their applications and store their data in high-performing clouds is that none of the hyperscale cloud providers in the region had physical data centers in New Zealand, only in Australia. So the company used the Oracle Alloy platform to launch a range of cloud services in New Zealand, branded TEAM Cloud, out of its own data centers in the country. The offerings not only address customers’ data residency and sovereignty concerns, but they’re delivered with a latency of only around 4 milliseconds, compared with the 50 milliseconds the company found when using overseas cloud data centers.

TEAM IM was looking for ways to expand its business and widen its customer base for content management services. Through the new TEAM Cloud brand, the company wanted to offer many more cloud-based services to meet its customers’ needs, and it wanted to offer those services from within New Zealand to meet customers’ regulatory and performance needs.

It turned to Oracle Alloy, a cloud infrastructure platform that lets TEAM Cloud resell more than 100 Oracle Cloud Infrastructure (OCI) services to its government and business customers. Using Alloy, the company can focus on managing customer relationships and developing and selling new services, while Oracle manages the underlying cloud infrastructure, operations, and hardware and software updates. Company leadership was confident in Oracle’s engineering expertise, both to help it launch the service and provide ongoing technology innovation. Using Oracle Alloy meant the company could quickly launch TEAM Cloud’s hyperscale cloud services from its own data center physically located in New Zealand, meeting customers’ data residency, low latency, high price-performance, and reliability requirements.

After TEAM IM implemented Oracle Alloy and its TEAM Cloud-branded initiative to expand its business, it reached new customer segments and provided cloud services not previously available within New Zealand.

Startups are one potential growth market for TEAM Cloud’s services. Local entrepreneurs can build digital products in the Alloy-based TEAM Cloud and sell them through the Oracle Marketplace globally. Another growth opportunity comes from providing cloud services for New Zealand’s Māori indigenous communities. The Ngāti Toa iwi has invested in TEAM Cloud, helping Māori-focused businesses and public sector organizations to access cloud services without sending iwi data overseas.

TEAM Cloud helps expand the company’s business with its traditional enterprise and government customer base, by offering a broader range of services, greater data control, and improved performance. Given recent attacks on undersea communications cables worldwide, TEAM IM has more customers raising resiliency concerns, looking to be less dependent on overseas computing capacity.

TEAM IM has been offering cloud services using infrastructure from Google, Microsoft, and Oracle that’s delivered from data centers in Australia, but latency was a big customer concern. Now, using Oracle Alloy in New Zealand, the company typically delivers TEAM Cloud services with only about 4 milliseconds of latency, compared with more than 50 milliseconds it found when using those overseas cloud data centers. Lower latency means better application performance, which is especially important for financial trading and other time-sensitive applications. Looking ahead, TEAM IM expects to use Oracle Alloy to develop new AI-based services for customers.