Telefónica streamlines installation and maintenance processes with Oracle Cloud
The Colombian telecom company improves customer service and increases operational efficiency using cloud-based Oracle Field Service.
Colombia | Communications Equipment and Services
“Oracle Field Service's ease of integration with other systems, as well as its flexibility in configuration, allows us to improve our operational efficiency and increase our customers' satisfaction.”
Business challenges
Telefónica is a leading Colombian multinational company that provides communications services for residential and corporate clients. Its portfolio includes telephony, internet, television and business solutions. In order to improve operations and customer service, the company searched for a cloud solution.
The company wanted to implement a field service management system that would help manage installation and maintenance appointments more efficiently. The goal was to offer better customer service and support its technicians and contractors more effectively.
Similarly, the multinational recognized the need to move to modern tools to support its migration from copper to fiber optic technology nationwide.