Uintah Basin revamps patient communication with Oracle Health
Uintah Basin Healthcare improves patient communication with Oracle Health Unified Consumer Communications, reducing no-shows and enhancing rural care.
United States | Healthcare Providers
“The adoption of Oracle Health's Unified Consumer Communication has not only benefited the patient, but has benefited our staff immensely because now only those things that they need to deal with come to them.”
Video: Uintah Basin: Transforming Patient Communication with Oracle Health (3:34)
Uintah Basin Healthcare is the largest independent rural healthcare system in Utah, serving more than 60,000 people throughout three counties with a dedicated team of nearly 1,000 employees and 70 providers. Facing a high patient no-show rate that negatively affected both patient care and provider satisfaction, Uintah Basin needed a more flexible and effective way to communicate with patients—one that could adapt to the unique challenges of rural healthcare, including geographical isolation and limited resources.
By implementing Oracle Health Unified Consumer Communications, the organization was able to integrate appointment reminders, mass notifications, and population health outreach into a single solution that’s intuitive for staff and responsive to patient needs. This seamless integration enabled timely, personalized communication via patients’ preferred channels, leading to a 50% reduction in appointment no-shows within the first three months. Uintah Basin is delighted with Oracle’s solution, which not only improved patient access and staff satisfaction but is also expected to significantly enhance the organization’s operational efficiency and bottom line, enabling staff to focus on delivering compassionate, community-centered care.