Oracle named a Leader in Customer Engagement Center solutions (again)
2023 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center
Read the report to understand how vendors differ in their approach to helping businesses engage and support customers, and why Oracle was named a Leader.
We believe Oracle has been named as a Leader in CRM customer engagement center software due, in part, to its connected capabilities across customer support, service request and case management, customer self-service, service automation, knowledge management, and field service.
Automate and elevate service experiences with AI-powered capabilities
Oracle Service helps service teams revolutionize how they engage and support customers by:
- Helping customers get answers fast via AI-powered self-service tools such as digital assistants, chatbots, customer portals, and knowledge libraries
- Accelerating speed to resolution with a service agent workspace that quickly guides your teams to the best support resolution
- Supporting mobile workers to complete field service activities at a customer’s home, office, or installed asset location
Gartner, Magic Quadrant for the CRM Customer Engagement Center, Pri Rathnayake, Wynn White, Drew Kraus, 1 November 2023
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