Read the report to understand how vendors differ in their approach to helping businesses engage and support customers, and why Oracle was named a Leader.
We believe Oracle has been named as a Leader in CRM customer engagement center software due, in part, to its connected capabilities across customer support, service request and case management, customer self-service, service automation, knowledge management, and field service.
Oracle Service helps service teams revolutionize how they engage and support customers by:
Learn why Oracle is named a Leader
Gartner, Magic Quadrant for the CRM Customer Engagement Center, Pri Rathnayake, Wynn White, Drew Kraus, 1 November 2023
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