Read the report to understand how vendors differ in their approach to helping businesses engage and support customers, and why Oracle was named a Leader.
We believe Oracle has been named as a Leader in CRM customer engagement center software due, in part, to its connected capabilities across customer support, service request and case management, customer self-service, service automation, knowledge management, and field service.
Oracle Service helps service teams revolutionize how they engage and support customers by:
Gartner, Magic Quadrant for the CRM Customer Engagement Center, Pri Rathnayake, Wynn White, Drew Kraus, 1 November 2023
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.