OSvC + EBS Case Management Integration and Configuration Guide

Required Configuration Steps:

• Download Source and Deploy Custom Object
• Create required Custom Configuration entry and customize JSON elements
• Siebel Product Mapping in Sales and Service Product Catalog

Add-in Installation Steps:

• Import AddIns
• Import Reports
• Import Workspaces
• Import Scripts and Workflow

Custom Widget installation and CP Configuration steps:

• Access the Site via WebDAV and Activate Custom Widgets & Copy and Edit PHP files
• Stage and Promote the widgets and page sets to Production Mode