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Trending Questions
 

Construction and Engineering Support

Please refer to the product list below to contact the appropriate support team for assistance.

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  • Aconex

    Asia

    To receive support assistance for Aconex and BidContender Cloud Services, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.

    Support assistance by telephone is also available by calling one of the numbers below:

    Country Toll Free Number
    Hong Kong +852 3655 7461
    India 000 800 1004 388
    Japan +81 3 68346966
    Mainland China +86 10 6515 1111
    Malaysia +60 3 2299 3254
    Philippines +63 2 6263225
    Singapore +65 6436 2140
    Rest of Asia +852 3655 7461 (Hong Kong)

    Australia/New Zealand

    To receive support assistance for Aconex and BidContender Cloud Services, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.

    Support assistance by telephone is also available by calling one of the numbers below:

    Country Toll Free Number
    Australia 1300 226 639
    New Zealand 0800 226 639
    BidContender Aus. Enquiries 1300 604 077
    BidContender NZ enquiries 0800 003 091

    USA/Canada

    To receive support assistance for Aconex and BidContender Cloud Services, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.

    Support assistance by telephone is also available by calling one of the numbers below:

    Country Toll Free Number
    USA and Canada 1 888 522 6639

    Central & South America

    To receive support assistance for Aconex and BidContender Cloud Services, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.

    Support assistance by telephone is also available by calling one of the numbers below:

    Country Toll Free Number
    Chile +56 2 24958697
    Colombia +57 1 3819799
    Mexico +52 55 50181186
    Panama +507 836 6030
    Peru +51 1 6419124
    Venezuela +58 2123357726
    Rest of Central & South America 1 888 522 6639

    Europe

    To receive support assistance for Aconex and BidContender Cloud Services, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.

    Support assistance by telephone is also available by calling one of the numbers below:

    Country Toll Free Number
    Austria +43 133 777 046
    France + 33 1 57 60 87 55
    Germany +49 891 439 1515
    Italy +39 02 9296 3404
    Poland 0 0800 1410199
    Portugal +351 30 880 0558
    Romania +40 31 810 7747
    Spain +34 91 187 1655
    Switzerland +41 227 999 837
    UK 0345 226 6391
    Rest of Europe +44 345 226 6391

    Middle East and Africa

    To receive support assistance for Aconex and BidContender Cloud Services, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.

    Support assistance by telephone is also available by calling one of the numbers below:

    Country Toll Free Number
    Oman 800 7 66 33
    Qatar 800 2269 / +97444462717
    Saudi Arabia 800 8444 566
    South Africa +27 10 500 1934
    Rest of Middle East & Africa +971 4563 1008
    International Service Desk +61 3 9240 0200
  • BidContender

    To receive support assistance for Aconex and BidContender Cloud Services, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.

    Support assistance by telephone is also available by calling one of the numbers below:

    Country Toll Free Number
    Australia 1300 604 077
    New Zealand 0800 003 091
  • ConjectCM

    To receive support assistance for Conject Cloud Services, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.

    Support assistance by telephone is also available by calling one of the numbers below:

    Country Toll Free Number
    Austria +43 1 3377 7700
    Germany +49 89 95414 801
  • ConjectPC

    To receive support assistance for Conject Cloud Services, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.

    Support assistance by telephone is also available by calling one of the numbers below:

    Country Toll Free Number
    UK +44 (0)115 970 7450
  • ConjectPM

    To receive support assistance for Conject Cloud Services, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.

    Support assistance by telephone is also available by calling one of the numbers below:

    Country Toll Free Number
    Austria +43 1 3377 7700
    France + 33 1 57 60 87 55
    Germany +49 89 95414 800
    Poland +48 22 378 13 21
    Russia +7 (812) 334 6100
    UK +44 (0)115 970 7450 or +44 (0)345 1300 999

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  • GradeBeam

    To receive support assistance for GradeBeam Cloud Service, please open a Service Request (SR) using My Oracle Support at https://support.oracle.com.

    Support assistance by telephone is also available by calling one of the numbers below:

    Country Toll Free Number Email
    USA 866-482-7669 GradeBeam-support_ww@oracle.com
  • Keystone

    To receive support assistance for Keystone Cloud Service, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.

    Support assistance by telephone is also available by calling one of the numbers below:

    Country Toll Free Number
    Australia 1300 226 639
    International +61 2 9491 2645
  • Latista

    To receive support assistance for Latista Cloud Service, please open a Service Request (SR) using My Oracle Support at https://support.oracle.com.

    Support assistance by telephone is also available by calling one of the numbers below:

    Country Toll Free Number Email
    USA 800-714-0024 latista-support_ww@oracle.com

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  • P6 Enterprise Project Portfolio Management

    To receive support assistance for P6, please open a Service Request (SR) using My Oracle Support at https://support.oracle.com.

    To call Support, please use a local Support Hotline number listed here: https://www.oracle.com/support/contact.html

  • Pre-Qualification Management (PQM)

    To receive support assistance for Pre-Qualification Management Cloud Service, please open a Service Request (SR) using My Oracle Support at https://support.oracle.com.

    Support assistance by telephone is also available by calling one of the numbers below:

    Country Toll Free Number Email
    USA 886-839-8872 - select option 2 pqmsupport_ww@oracle.com
  • Preconstruction

    To receive support assistance for Preconstruction Cloud Service, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com.

    Support assistance by telephone is also available by calling one of the numbers below:

    Country Toll Free Number
    Australia 1300 604 077
    New Zealand 0800 003 091
    USA 866-482-7669
  • Primavera Cloud

    To receive support assistance for Primavera Cloud Service, please open a Service Request (SR) using My Oracle Support at https://support.oracle.com.

    To call Support, please use a local Support Hotline number listed here: https://www.oracle.com/support/contact.html

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  • Textura Payment Management (TPM)

    To receive support assistance for Textura Payment Management Cloud Service, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://cegbu.custhelp.com/.

    Support assistance by telephone is also available by calling one of the numbers below:

    Country Toll Free Number
    APAC 61 3 9006 6251
    Australia 1.800.839.887

  • North America

  • Language Toll Free Number
    English 866-TEXTURA (866-839-8872) - select option 1
    French 855-444-3704
    Spanish 855-444-3703
  • Submittal Exchange

    To receive support assistance for Primavera Submittal Exchange Cloud Service, please open a Service Request (SR) using the Construction and Engineering Support Cloud tool available at https://support.oracle.com.

    Support assistance by telephone is also available by calling one of the numbers below:

    Country Toll Free Number Email
    USA 800-714-0024 subex-help_ww@oracle.com
  • Unifier

    To receive support assistance for Unifier, please open a Service Request (SR) using My Oracle Support at https://support.oracle.com.

    To call Support, please use a local Support Hotline number listed here: https://www.oracle.com/support/contact.html

Additional Resources

Support for all other Oracle Construction and Engineering products

For assistance on any Oracle products not covered in the other sections, please raise a My Oracle Support (MOS) Request at https://support.oracle.com/portal/

To call Support, please use a local Support Hotline number listed here: https://www.oracle.com/support/contact.html

 

Lifetime Support policy for on premises products (PDF)

Construction and Engineering Product Documentation

Technical Support Policies

 

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