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Oracle Digital Assistant Platform

Build conversational interfaces for cloud and on-premises applications that can be deployed to multiple channels including web, mobile, smart speakers, and popular messaging platforms. Develop faster with visual development tools, supervised self-learning and built in bot analytics. Start with prebuilt enterprise skills or create new chatbot skills to satisfy unique requirements.

Ovum Decision Matrix: Oracle a leader for intelligent virtual assistants.

Product features

Conversational AI

Built-in machine learning

Oracle Digital Assistant applies deep semantic parsing using natural language processing (NLP), natural language understanding (NLU), and custom algorithms to understand natural conversation to derive accurate intent and context.

Oracle’s own AI-powered voice

Using Oracle’s AI-powered voice eliminates reliance on third-party voice offerings, giving customers more control to provide end-to-end security and compliance with privacy standards such as PII and GDPR.

Analytics and insights

Gain customer insights through built-in analytics that identify conversational bottlenecks and usage patterns and make data-driven decisions that continually improve the user experience.


Enterprise application integration

Unified conversational experience

Oracle Digital Assistant unifies single-purpose chatbots into one digital assistant making it easy for users to interact with multiple systems from one conversation. Conversations are contextual and personalized to individual users and roles.

Pre-built chatbots for Oracle cloud applications

Only Oracle Digital Assistant offers out-of-the-box chatbot skills for Oracle Cloud ERP, Oracle Cloud SCM, Oracle Cloud HCM, and Oracle Cloud CX to get you started immediately.

Chatbot architecture framework

Rapidly build custom chatbots for any third-party and on-premises applications using sample templates, reusable components and the built-in chatbot architecture framework.


Advanced conversational design tools

Conversational designer

Let business users design their own conversational experiences with a point-and click, no-code dialog flows interface.

Dialog and domain trainer

Train the bot on custom domain vocabulary. Combining out-of-the-box training with human training further improves the Assistant’s accuracy.

Native multilingual support

Add training data in multiple languages, such as Spanish and French, and skip external translation services to further improve engagement and expand use beyond the English-speaking population.


Open, scalable, secure

Multi-channel support

Engage users via popular channels already in use such as web, mobile, SMS texting, smart speakers, Slack, Microsoft Teams, and more. Start a conversation on one channel and complete in another, without losing context.

Automated bot-to-agent transfer

Oracle Digital Assistant integrates with Oracle Service Cloud and other helpdesk management systems to intelligently respond to service requests, offer best next-step recommendations, and drive cost savings of up to 40% with help desk automation. A seamless handoff of full call history to a live agent in the case of more complex calls ensures greater customer satisfaction and improved service levels.

Integrated authentication profile

Enable one authentication profile so users have seamless but secure conversational access to different applications in the backend based on roles. Oracle Digital Assistant security is pre-integrated with Oracle cloud applications to offer a single sign-on across applications.


Hilton-logo

Hilton elevates its employee experience with chatbots

Hilton has long believed in improving guest experiences via technology. Read how this global hospitality brand is using chatbots to automate repetitive employee tasks.

One digital assistant for your enterprise

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Pricing

Oracle Digital Assistant

Product
Unit Price (Request)
Oracle Digital Assistant Cloud Service


For more information, please check the Cloud Services Service Description.

Oracle Digital Assistant Platform for Oracle SaaS

Product
Monthly Subscription
Metric
Minimum
Oracle Digital Assistant Platform for Oracle SaaS - Hosted Employees

Hosted Employee
1000
Oracle Digital Assistant Platform for Oracle SaaS - Hosted Named User

Hosted Named User
500
Oracle Digital Assistant Platform for SaaS - 1,000 Sessions

1,000 Sessions
20

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