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Digital Assistant

Oracle Digital Assistant delivers a complete AI platform to create conversational experiences for business applications through text, chat, and voice interfaces.

Digital Assistant thumbnail
Shorter agent handle times and smooth handovers at Office Depot

Watch how we achieved containment rates of 15% to 19%, shortened agents’ handle times, facilitated smooth handovers to live agents when required, and monitored customers’ intents to enable machine learning (ML) and analytics, together with enhanced UI design and flexibility.

ECHO achieves 400% ROI with 70% call deflection

Watch this on-demand webcast to discover how ECHO realized an 70% call deflection rate answering customers’ questions with Oracle Digital Assistant. ECHO has seen exponential growth in return-on-investment savings, resolving an increasing number of chats without the use of live agents.

Next-generation natural language processing (NLP) in Oracle Digital Assistant

Learn about the next-generation NLP differentiators in Oracle Digital Assistant, including combining the use of proprietary and open source contextual embeddings, advanced deep-learning architectures, efficient utilization of the CPU and graphics processing unit (GPU), and multilingual and cross-lingual usage with few-shot and zero-shot learning.

How Digital Assistant works

Digital Assistant is a platform for creating conversational interfaces or chatbots. A chatbot is a computer program that simulates and processes human conversation (written or spoken), allowing humans to interact with applications and data as if they were communicating with a real person.

Developers assemble digital assistants from one or more skills. Skills can be based on prebuilt skills provided by Oracle or third parties, custom developed, or based on one of the many skill templates available. Digital Assistant routes the user’s request to the most appropriate skill to satisfy the user’s request. Skills combine a multilingual NLP deep learning engine, a powerful dialogue flow engine, and integration components to connect to back-end systems. Skills provide a modular way to build out your chatbot’s functionality. Users connect with a chatbot through channels such as Microsoft Teams or Facebook or via a chat bubble on your website or embedded inside your mobile app.

You can experience Digital Assistant for yourself by requesting a free trial and following our hands-on tutorial.

how digital assistant works
Shows multiple conversational AI channels on the left connected to ODA in the center. ODA is shown using routing and skills to perform intelligent dialog and and is also shown to yield conversation insights. There is a box on the right for integration with external applications through the API gateway and Oracle Integration Cloud.
Oracle Digital Assistant allows enterprise organizations to significantly reduce internal and external interactions, enabling cloud-based, AI-driven efficiencies.
Forrester Research
Oracle has developed a very strong conversational AI offering over the past five years.
David Schubmehl, Research Vice President, and Hayley Sutherland, Research Manager, IDC
A differentiator for ODA is that a business process engine sits beneath it and is tightly integrated to perform tasks emerging from the conversation.
Michael Azoff, Principal Analyst, Omdia (formerly Ovum)
Transportation and Logistics
One of the largest transportation, ecommerce, and business service providers automates its processes with Oracle Digital Assistant.
Manufacturing
Powered by Oracle Digital Assistant, ECHO deflects routine calls and provides immediate responses on live chats.
Industrial Manufacturing
Most Razer customers say its chat service, built with Digital Assistant, is the most convenient way to contact the company.
Hospitality
Center Parcs transforms its approach to supporting guests. Employees perform all their duties from home, including taking calls.
Professional Services
Digital Assistant helps Equity Residential enhance its career site, enabling candidates to ask for custom information.
Communications
Chatbot services 20% of customer interactions at PLDT across all digital channels, providing more efficient and timely handling.
Utilities
Customers engage with the utility in the easiest way for them—text, phone, or the web—in their preferred mobile interface.

Use cases for Digital Assistant

Help your employees reach their full potential

Support key talent management processes and reduce administrative strain by proactively sending reminders for employees to complete goals and provide performance feedback. Managers can speak to the digital assistant to quickly review employee files, provide timely feedback, and add important notes to ensure fair performance reviews.


Digital Assistant for HCM diagram
Shows an icon of HCM and a third-party application at the left, connected to and working with icons of Oracle pre-built HCM skills such as Approvals, HCM/Knowledge, Hiring, Employee goals, Absence manager, Candidate experience and geo-location in the center. These are linked to icons on the left of multiple conversational channels through which ODA is delivered including SMS, Slack, Microsoft Teams, Whatsapp, standard Web and Mobile browsers and virtual private assistant (VPA) devices.

Automate customer interactions and improve service

Simplify customer acquisition and retention with AI and natural language understanding. Based on profile and context, Digital Assistant automates tasks, such as informational queries and personalized recommendations, and access to knowledge bases. This gives both customers and internal sales teams seamless access to information and processes through text and voice.


Digital Assistant for Customer Service Diagram
Shows an icon of CX and a third-party application at the left, connected to and working with icons of Oracle pre-built HCM skills such as Orace Sales, Oracle Field Service, Siebel Service and geo-location in the center. These are linked to icons on the left of multiple conversational channels through which ODA is delivered including SMS, Slack, Microsoft Teams, Whatsapp, standard Web and Mobile browsers and virtual private assistant (VPA) devices.

Conversational access to self-service processes

Gain improvements in expenses, logistics, projects, and enterprise performance management. Get work done faster with instant responses to questions, recommendations for next steps, and quick analysis of critical tasks. Access real-time information across applications and move the business forward.


Digital Assistant for Enterprise Resource Planning
Shows an icon of the ERP, SCM and a third-party application at the left, connected to and working with icons of Oracle pre-built ERP and SCM skills such as Purchase Orders, Inventory, Manufacturing, Expense approval, Procurement, Submit Expenses and geo-location in the center. These are linked to icons on the left of multiple conversational channels through which ODA is delivered including SMS, Slack, Microsoft Teams, Whatsapp, standard Web and Mobile browsers and virtual private assistant (VPA) devices.
March 8, 2022

We are thrilled to announce the availability of Oracle Digital Assistant 22.02

Martin Jarvis, Oracle Digital Assistant, Product Management

In Oracle Digital Assistant release 22.02, we have upgraded the client SDKs (Android, iOS, web) to a new look and feel for the UI, based on the Redwood theme. The SDKs also support adding customized client responses to handle any processing delays in Digital Assistant.

In addition, we have augmented Insights to track deflection rates and chat handle/wait times for the live agent transfer scenario.

Read the complete post

Oracle Digital Assistant blogs and news

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