Simple, predictable, and flexible—enjoy the benefits of the industry's most comprehensive support coverage.
Provides comprehensive maintenance and software upgrades for your Oracle Database, Oracle Fusion Middleware, and Oracle applications for five years from the general availability (GA) date.
Puts you in control of your Database, Middleware, and Applications upgrade strategy by providing additional maintenance and upgrades for Oracle Database, Oracle Fusion Middleware, and Oracle Applications for an additional fee.
Maximizes your investment protection by providing maintenance for as long as you use your Oracle software. Features include access to Oracle online support tools, upgrade rights, pre-existing fixes and assistance from technical support experts.
|Premier Support||Extended Support||Sustaining Support|
|Major product and technology releases||Yes||Yes||Yes|
|24x7 assistance with service requests||Yes||Yes||Yes|
|Access to My Oracle Support including Knowledge Base||Yes||Yes||Yes|
|Security alerts and updates||Yes||Yes||Pre-existing|
|Critical patch updates||Yes||Yes||Pre-existing|
|Tax, legal, and regulatory updates||Yes||Yes||Pre-existing|
|Upgrade tools and scripts||Yes||Yes||Pre-existing|
|Access to Platinum Services||Yes||Yes||No|
|Certification with most existing Oracle products/versions||Yes||Yes||Pre-existing|
|Certification with most existing third party products||Yes||Yes||Pre-existing|
|Certification with most new third party products||Yes||No||No|