Oracle Database Upgrade Service

Key Features

End-to-end service management
Upgrade planning
Impact analysis
Test upgrade deployment
Production upgrade deployment
Handover of production ready Oracle Database 19c

Key Benefits

Safe and comprehensive upgrade to Oracle Database 19c
Gains in operational efficiency
Accelerated adoption of Oracle Cloud and Oracle Autonomous Database

Covered deployment models

Oracle Database on-premises and on Oracle Cloud Infrastructure
Oracle Exadata on-premises and in cloud deployments
Oracle Autonomous Database

Related services

Examples of the service portfolio supporting the lifecycle of Oracle Database

Oracle Workload Planning and Design
Oracle Load Testing and Analysis
Oracle Go-Live Support
Oracle Advanced Database Support
Oracle Solution Support Center for Cloud and on premises
Oracle Managed Exadata Database Cloud Service / Managed Database as a Service
Oracle Managed Database Security Services

Oracle Database 19c is a “long term support” release that provides highest stability and planning reliability combined with exciting new features enabling increased operational efficiency and a seamless transition to Oracle Cloud and Autonomous Database. Customers can reduce cost and accelerate innovation when they upgrade their existing databases from older versions.

Oracle Advanced Customer Services provides comprehensive upgrade packages, delivered by experienced Oracle resources, for a fast and safe upgrade to Oracle Database 19c.

Unlock the Value of Oracle Database 19c

Today, organizations are facing the need to manage an exploding volume of data with fewer resources. A database landscape with multiple versions can cause additional complexity and maintenance effort and may no longer provide the technical capabilities needed to support elevated business requirements.

Oracle Database 19c provides customers with a high-performance, reliable, and secure platform to modernize, easily and cost-effectively, their transactional and analytical workloads either in the cloud, on-premises, or in a hybrid cloud configuration. Additionally, it is the foundation for new Oracle Autonomous Database optimizations.

However, upgrading to a new database version is not an everyday task. It requires focus and experience to proactively detect and mitigate potential risk areas, and to facilitate business continuity during and after the upgrade process. Getting it right the first time can save time, cost, and labor.

Safe and Fast Upgrade Delivered by Database Experts

Oracle Advanced Customer Services resources have unmatched experience in Oracle databases. They have delivered countless upgrades around the world in complex, mission-critical environments.

Oracle Database Upgrade Service provides:

Upgrade within the same system from Oracle Database 11gR2 and above to Oracle Database 19c through extensive planning and testing
Fast access to the technical capabilities of Oracle Database 19c through accelerated time to production
Additional cost savings and efficiency through experienced database management optimization
Comprehensive service package from planning to production, with end-to-end governance by an experienced Oracle Technical Account Manager

Oracle Database Upgrade Service Includes:

SERVICE DELIVERABLE	DESCRIPTION
Governance Upgrade planning	End-to-end service delivery management and guidance by an experienced Technical Account Manager Configuration review Readiness planning workshop Upgrade planning report
Impact analysis	Database performance review Database patch review Impact analysis report
Deployment of upgraded non-production environment Deployment of upgraded production deployment	Upgrade non-production environment to Oracle Database 19c Application of pertinent post-upgrade patches Testing including assistance and guidance on performance, functionality, volume, stress, backup, and recovery Upgrade production environment to Oracle Database 19c Application of critical patches as identified in impact analysis Testing of Oracle Database 19c production environment Handover of fully tested and operational Oracle Database 19c to users
Go-Live assistance	Establish Go-Live assistance plan Provide up to three (3) continuous eight (8) hour days of support during go-live

Service packages are available for multiple database scenarios at a fixed price and scope, without the risk of unexpected project delays and additional costs.

Oracle Upgrade Support for Oracle Database Packages:

Monitoring and Support Services for Engineered Systems Delivered by Oracle Advanced Customer Services

SERVICE PACKAGE	MAXIMUM NUMBER OF COVERED ORACLE HOMES*	MAXIMUM NUMBER OF COVERED ORACLE DATABASES
Small package	2	10
Medium package	5	25
Large package	10	50

* An Oracle home is the system context in which Oracle products run.

The service can be delivered as per customers’ preference: Onsite at the customer’s data center, remotely from an Oracle Expertise Center, or in a combination of both.

Embrace the Full Potential of Your Oracle Database Investment

This offering is part of a comprehensive portfolio of services by Oracle Advanced Customer Services for stability, high performance, and business continuity of Oracle databases. Oracle Advanced Customer Services has global expertise in managing business critical infrastructure, and database and application workloads—keeping hybrid and multicloud businesses running smoothly. Partner with Oracle Advanced Customer Services to help run and maintain your Oracle Database workloads while your IT team focuses on innovation and moving your business forward.

Additional services

Solution Support Center for Cloud (PDF)

Get started with Advanced Customer Services

Take the next step

Ready to take the next step in your journey toward maximizing your Oracle Cloud investment? We're here to support your business every step of the way.