Customer Experience Awards Past Winners

Outstanding achievements in enhancing CX

Customer Experience Excellence Award - NA

Are you building an experience for your customers that goes far beyond a smooth transaction? This award recognizes the breadth and depth of those efforts, including how you understand, engage with, and deliver for your customers. Nominees must use at least one solution from the Oracle Fusion Cloud CX suite.

Most impactful CX program driven by data

Customer Experience Innovation Award - NA

Do you regularly surprise your customers—in a good way!—with the experiences you deliver? This award recognizes creative, data-driven approaches to CX that build strong ties with customers and delivers results. Nominees must use at least one solution from the Oracle Fusion Cloud CX suite.

Outstanding achievements in enhancing CX

Customer Experience Excellence Award - LAD

Are you building an experience for your customers that goes far beyond a smooth transaction? This award recognizes the breadth and depth of those efforts, including how you understand, engage with, and deliver for your customers. Nominees must use at least one solution from the Oracle Fusion Cloud CX suite.

Most impactful CX program driven by data

Customer Experience Innovation Award - LAD

Do you regularly surprise your customers—in a good way!—with the experiences you deliver? This award recognizes creative, data-driven approaches to CX that build strong ties with customers and delivers results. Nominees must use at least one solution from the Oracle Fusion Cloud CX suite.

Innovative leadership in marketing strategies

CMO of the Year Award - LAD

This award recognizes a visionary CMO who has helped transform their organization through new customer experiences, creative campaigns, and data-driven marketing initiatives. Share how you led your team to deliver value through passion, creativity, and focus.

Outstanding achievements in enhancing CX

Customer Experience Excellence Award - EMEA

Are you building an experience for your customers that goes far beyond a smooth transaction? This award recognizes the breadth and depth of those efforts, including how you understand, engage with, and deliver for your customers. Nominees must use at least one solution from the Oracle Fusion Cloud CX suite.

Outstanding achievements in enhancing CX

Customer Experience Excellence Award - JAPAC

Are you building an experience for your customers that goes far beyond a smooth transaction? This award recognizes the breadth and depth of those efforts, including how you understand, engage with, and deliver for your customers. Nominees must use at least one solution from the Oracle Fusion Cloud CX suite.

Most impactful CX program driven by data

Customer Experience Innovation Award - JAPAC

Do you regularly surprise your customers—in a good way!—with the experiences you deliver? This award recognizes creative, data-driven approaches to CX that build strong ties with customers and delivers results. Nominees must use at least one solution from the Oracle Fusion Cloud CX suite.

Most Innovative CX Program

The Visionary Award

Visionaries are designing the future of customer experiences with innovations that demonstrate creativity and intellect. This award will showcase the most groundbreaking customer experience program. If you’ve created a CX program that stands out from the rest, we want to know about it.

Most Impactful Revenue Program

The Growth Award

Organizational growth happens when you achieve great results across all products, different parts of your business, business models, and sales channels. This award will spotlight the revenue programs making the most impact. If your revenue programs are making a significant impact for your organization, we want to hear about it.

Best Use of Customer Data

The Strategist Award

Strategists understand the importance of leveraging data along with effective tactics to drive superior results. This award will showcase the best use of customer data. If you're turning data into actionable intelligence, we want to hear all about it.

Best Cross-Departmental Program

The Connector Award

Connectors understand the awesome power of bringing together multiple solutions, technologies, and organizations to deliver excellence. This award will showcase the top program that connects different parts of a company. If you’ve created a powerful solution that delivers measurable success and keeps the organization in good shape, we want to know about it.

Best Program Adapting to Change

The Customer Success Award

Adjusting to constantly changing customer needs, market trends, and organizational goals means being able to spot and adapt to what’s coming next, whatever it might be for your business. This award celebrates the top program that’s succeeded by being flexible. If you’re great at finding opportunities when things change and getting impressive results, we want to hear your story.

Thoughtful design of the employee experience

The Builder Award for Best Global CX Program

Builders know no boundaries; they have the skills to create and nurture diverse relationships across cultures. Crafting a marketing message for audiences across multiple regions and borders takes greatness. If that’s you or your team, we want to hear the how, where, and why. To qualify for this category, the nominated customer must use at least one solution from the Oracle CX suite.

The Connector Award for the Best Use of Ecosystem or Cross-Departmental Solution

Connectors know how to bring together multiple solutions, entities, and organizations to deliver greatness. This award will recognize the customer that has connected at least one solution from the Oracle CX suite to a CRM, third-party app, or API integration to create a healthy ecosystem that manages and nurtures lasting customer relationships.

The Orchestrator Award for Best Demonstrated ROI

The orchestrator is a clever arranger and composer of a truly outstanding campaign that generates revenue via savvy use of analytics and insights. If you’re using Oracle to spin data into prestigious returns, let us know how. To qualify for this category, the nominated customer must use at least one solution from the Oracle CX suite.

The Originator Award for Best Lead Management

The originator knows that prosperity begins with effective lead generation. If your lead management program has nurtured great prospects, delivered prestigious results, and deepened the bond between marketing and sales, tell us how. To qualify for this category, the nominated customer must use Oracle Eloqua Marketing Automation.

The Strategist Award for the Best Use of Customer Data

Strategists are skilled in planning actions and tactics to drive superior results. If you're turning data into ROI, we want to hear all about it. To qualify for this category, the nominated customer has used at least one solution from the Oracle CX suite.

The Visionary Award for Innovation and Perseverance across CX programs

Visionaries are adept at planning and strategizing for the future with imagination and wisdom. Are you taking customer experience beyond transactional excellence and elevating it to new heights? If you’ve built a CX that's in a league of its own, we want to know about it. To qualify for this category, the nominated customer must use at least one solution from the Oracle CX suite.

The Visionary Award for Best Overall Digital or CX Program

Visionaries are adept at planning and strategizing for the future with imagination and wisdom. Are you taking customer experience beyond transactional excellence and elevating it to new heights? If you’ve built a CX that's in a league of its own, we want to know about it. To qualify for this category, the nominated customer must use at least one solution from the Oracle Advertising and CX suite.

The Strategist Award for the Best Use of Data

Strategists are skilled in planning actions and tactics to drive superior results. If you're turning data into ROI, we want to hear all about it. To qualify for this category, the nominated customer has used at least one solution from the Oracle Advertising and CX suite.

The Connector Award for the Best Use of Ecosystem or Cross-Departmental Solution

Connectors know how to bring together multiple solutions, entities, and organizations to deliver greatness. This award will recognize the customer that has connected at least one solution from the Oracle Advertising and CX suite to a CRM, third-party app, or API integration to create a healthy ecosystem that manages and nurtures lasting customer relationships.

The Thinker Award for Best CX Innovation

Every innovation begins with thinkers who articulate the big ideas that others have not imagined. You dream about deeper, more meaningful customer experiences, and you roll up your sleeves to make them real. Tell us how you’ve leveraged technology, brought teams together, or developed creative incentives to catapult revenue, and a Markie win may be yours. To qualify for this category, the nominated customer must use at least one solution from Oracle Advertising and CX suite.

The Builder Award for Best Global CX Program

Builders know no boundaries; they have the skills to create and nurture diverse relationships across cultures. Crafting a marketing message for audiences across multiple regions and borders takes greatness. If that’s you or your team, we want to hear the how, where, and why. To qualify for this category, the nominated customer must use at least one solution from the Oracle Advertising and CX suite.

The Orchestrator Award for Best Demonstrated ROI

The orchestrator is a clever arranger and composer of a truly outstanding campaign that generates revenue via savvy use of analytics and insights. If you’re using Oracle to spin data into prestigious returns, let us know how. To qualify for this category, the nominated customer must use at least one solution from the Oracle Marketing suite.

The Ally Award for the Best Engagement or Loyalty Program (Oracle CrowdTwist)

The ally is skilled in building affinity that makes their customers have faith that their loyalty rests in the right place. Have you leveraged Oracle CrowdTwist Loyalty and Engagement to improve customer retention and engagement, strengthen customer relationships, increase profitability, and generally make your customers feel good? Tell us every detail. To qualify for this category, the nominated customer must use Oracle CrowdTwist.

The Originator Award for Best Lead Management (Oracle Eloqua)

The originator knows that prosperity begins with effective lead generation. If your lead management program has nurtured great prospects, delivered prestigious results, and deepened the bond between marketing and sales, tell us how. To qualify for this category, the nominated customer must use Oracle Eloqua Marketing Automation.

The Architect Award for the Best Use of Advertising Data

The architect has the advanced skills and experience—well beyond "been there; done that." We’re looking for the marketer who has best utilized activation and measurement data to drive stellar results and outperform goals. If you think you qualify, tell us your story. To qualify for this category, the nominated customer must use at least one solution from the Oracle Advertising suite.

The Innovator Award for Best Demonstrated Sales ROI

Innovators understand that good ideas need to produce more than just warm and fuzzy feelings. Can you use sales analytics and insights to deliver sustained and measurable prosperity and economic good health? If your gift is pinpointing opportunities and delivering great benefits, tell us your tale. To qualify for this category, the nominated customer must use at least one solution from the Oracle Sales suite.

The Futurist Award for Perseverance in Customer Support Challenges

Futurists are constantly looking forward to recognize and adapt to the next big thing—good or bad. If you vanquished unprecedented challenges to ensure continued customer service in 2020 or 2021, tell us how. To qualify for this category, the nominated customer must use at least one solution from the Oracle Service suite.

CX Agency of the Year

If you’ve taken your client’s business to glory with a project that combines financial, business, and analytical impacts, talk to us. Open to all eligible Oracle partners (active Oracle PartnerNetwork membership).

CX SI Partner of the Year

Are you Oracle Advertising and CX’s staunchest ally? From concept to design to implementation, achieving a status to really be proud of requires finding perspectives that take our work to new levels. If that’s you, tell us your recipe. Open to all eligible Oracle partners (active Oracle PartnerNetwork membership) with Service expertise in Oracle CX products.

CX ISV Partner of the Year

We’re looking for those technology partnerships with Oracle that exemplify what is possible for customer experiences. Tell us the story! Open to all eligible Oracle partners (active Oracle PartnerNetwork membership) with a published CX listing on Oracle Cloud Marketplace.

CX Partner Collaboration of the Year

This award will be presented to the partners (one ISV and one SI or agency) that clearly demonstrate how they creatively collaborated to implement/deploy Oracle ACX products and ISV technologies for a customer. This award recognizes the partners who are multipliers, working with other partners to deliver exceptional customer experiences for their clients by integrating or leveraging Oracle Advertising and CX products. Open to all eligible Oracle partners (active Oracle PartnerNetwork membership) with Service expertise (SI partner) and/or a published CX listing on Oracle Cloud Marketplace (ISV partner).