Multicloud Universal Credits FAQ

FAQ topics

Overview and eligibility

What are Multicloud Universal Credits?

Multicloud Universal Credits enable enterprise customers to simplify procurement with a single consolidated commitment across Oracle Cloud Infrastructure (OCI), Oracle AI Database@AWS, Oracle AI Database@Azure, and Oracle AI Database@Google Cloud. They offer consistent pricing and flexibility, making it easier to manage multicloud environments at scale and eliminating the need for separate contracts with each provider.

What are the benefits?

  • Reduced overhead associated with multiple contract negotiations and tracking individual commitments
  • Unified and discounted pricing/rate card across all cross-cloud deployments
  • Broader deployment options for Oracle AI Database workloads, enabling you to choose any available OCI, AWS, Azure, or Google Cloud region to meet your workload and data sovereignty requirements

Who is eligible for Multicloud Universal Credits?

Customers who intend to deploy workloads with at least two of the four cloud providers (OCI, AWS, Azure, or Google Cloud) are eligible. By default, a Multicloud Universal Credits contract comes with an OCI subscription that will be billed by Oracle based on usage.

Can I sign up for Multicloud Universal Credits if I have an existing private offer or Oracle Universal Credits commitment?

Multicloud Universal Credits do not apply to existing Universal Credits subscriptions with Oracle, existing private offers with any of the hyperscalers, or new private offers being created for an existing hyperscaler subscription (for example, expansions, replenishments, and renewals associated with existing subscriptions).

We plan to support customers in transitioning their existing subscription (private offers or Oracle Universal Credits) to a Multicloud Universal Credits commitment in the future.

Which currencies can I transact in? When will other currencies be supported?

Currently, orders for Multicloud Universal Credits can be placed in US dollars only. Additional currencies will be added in a future release.

Which services can I apply Multicloud Universal Credits to?

You can apply Multicloud Universal Credits to eligible OCI services (those covered under the Universal Credits model) and Oracle AI Database offerings on supported hyperscalers (AWS, Microsoft Azure, and Google Cloud), where offered. For an up-to-date list of eligible services, refer to the following web pages: OCI services, Oracle AI Database@AWS, Oracle AI Database@Azure, and Oracle AI Database@Google Cloud.

Are Multicloud Universal Credits available for resellers?

Not currently, but indirect/reseller transactions are being planned for a future release.

Are Multicloud Universal Credits applicable to Cloud@Customer deployments too?

Yes. Oracle Exadata Cloud@Customer usage on an Oracle Universal Credits subscription is eligible when provided with a new Multicloud Universal Credits contract.

Will Multicloud Universal Credits be available for noncommercial, Oracle Alloy, or Oracle Government Cloud data centers?

Not at this time.

Can an additional hyperscaler be added to an existing Multicloud Universal Credits contract after initial onboarding?

The ability to add another hyperscaler to an existing Multicloud Universal Credits contract is planned for a future release. Please contact your sales rep if you have this requirement.

Are OCI IaaS services available with Oracle AI Database@AWS, Oracle AI Database@Azure, and Oracle AI Database@Google Cloud under a Multicloud Universal Credits contract?

Only Oracle AI Database services are available through Oracle AI Database@AWS/Azure/Google Cloud. The full set of OCI services is available through the OCI subscription included with a Multicloud Universal Credits contract.

Can Oracle Support Rewards be used with Multicloud Universal Credits deals?

Yes. The secondary subscriptions included in a Multicloud Universal Credits contract (OCI and Oracle AI Database@AWS/Azure/Google Cloud) can be enrolled in Oracle Support Rewards. Rewards accrue based on the consumption of eligible SKUs under the standard Oracle Support Rewards rules.

Billing and payments

What is the hyperscaler billing and invoicing workflow?

You will receive your billing and invoices directly from the hyperscaler, as you do today. You can continue to access Oracle AI Database@AWS/Azure/Google Cloud consumption natively within the hyperscaler you are using.

The billing will follow the standard invoicing and payment cycles of each hyperscaler’s marketplace.

Do I have to execute an upfront-commitment private offer in the Azure, AWS, or Google marketplace to use Multicloud Universal Credits?

The Multicloud Universal Credits model supports both upfront-commitment and usage-based private offers across Azure, AWS, and Google Cloud marketplaces. Work with your hyperscaler account team to choose the best option for your situation.

  • Upfront-commitment private offer: Charges count against your hyperscaler commitment (including any upfront-commitment and overage charges). You may also qualify for additional incentives. Check with your hyperscaler’s account team for details.
  • Usage-based private offer: Usage is billed monthly in arrears. Check with your Oracle sales team to see if your workload qualifies.
    • Azure and AWS: Usage-based private offers in Oracle AI Database@Azure and Oracle AI Database@AWS do not count against your hyperscaler commitment. You may not qualify for additional incentives. Check with your hyperscaler’s account team for details.
    • Google Cloud: Usage-based private offers in Oracle AI Database@Google Cloud count against your Google Cloud commitment. Check with your Google account team for details.

What happens if my upfront-commitment Oracle AI Database@AWS/Azure/Google Cloud subscription incurs overages?

For any overage, the hyperscaler will bill you monthly in arrears at your negotiated rate card (as it does today). Additionally, the overage amount will count against your Multicloud Universal Credits commitment. If you don’t renew your Multicloud Universal Credits contract at the end of the term, any continued Oracle AI Database@AWS/Azure/Google Cloud consumption will be billed at list price. For details, see the service descriptions referenced in your Oracle Ordering Document.

Can unused credits from commitments made at the hyperscaler level (AWS, Azure, or Google Cloud) be transferred to other hyperscalers?

No. Hyperscaler commitments are “use them or lose them” and can’t be transferred to other hyperscalers or subscriptions.