Oracle Digital Business Experience
Grow revenue and deliver personalized experiences by integrating marketing, sales, order management, monetization, and customer service across your organization. Oracle Communications Digital Business Experience is an AI-powered customer experience management platform built to help service providers create, manage, fulfill, monetize, serve, and nurture lasting customer relationships.
Oracle Digital Business Experience helps providers deliver personalized, AI-driven customer journeys.
Featured Assets
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Oracle helps CSPs design, deliver, and monetize customer experiences
Oracle Digital Business Experience is a concept-to-cash-to-care solution that allows CSPs to unlock new revenue opportunities and take advantage of AI-powered applications.
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Appledore joins Oracle to discuss streamlining IT and optimizing BSS
Experts from Oracle Communications and Appledore Research discuss how Oracle Digital Business Experience, powered by Siebel CRM, is helping CSPs drive new experiences and revenue at every stage of the customer journey.
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Beyon monetizes 5G with Oracle Digital Business Experience
Beyon leverages the AI-powered Oracle Digital Business Experience platform to accelerate monetizing 5G and improve customer experiences.
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3 ways to deliver hyperpersonalized customer experiences at scale
Discover how Oracle Digital Business Experience can help service providers tackle common CX challenges and scale personalization to enhance customer experiences.
Explore Oracle Digital Business Experience
Get offers to market faster than the competition
Enterprise product catalog
Manage commercial offers and digital assets across lines of business from a single unified catalog.
No-code offer and promotion design
Work faster with a no-code design experience for offers and promotions.
Offer cloning
Quickly create new offers by cloning an existing offer and altering components, pricing, or terms.
Zero-configuration offer introduction
Launch offers to market faster—no IT required—with zero-configuration offer introduction.
Close deals faster and maximize sales productivity
AI-driven sales automation
Increase sales rep productivity by unifying customer data in a conversational dashboard with AI-driven lead scoring, predictive forecasting, semantic product search, intelligent configure, price, quote (CPQ), contextual recommendations, and GenAI insights to inform sales activities.
Sales AI agents
Generate quotes and close deals faster with AI agents for opportunity management, email generation, meeting follow-ups, CPQ, proposal generation, ordering, and more.
Configure, price, quote
Improve order capture across channels with guided order capture flows, asset-based and bulk ordering, network order entry, compatibility and eligibility checks, and contextual upsell recommendations.
Fulfill orders faster with precision
Automate order delivery
Deliver orders faster by decomposing and dynamically creating a unique orchestration plan for each order.
In-flight order revisions
Allow customers to make changes to in-progress orders and eliminate the unnecessary fulfillment of revised orders with intelligent order change management.
Manage order fallouts
Reduce fallouts by leveraging best effort fulfillment, managing fallouts at the line item level, resuming processing upon failure resolution, and automatically raising trouble tickets in the CRM system.
Real-time status updates
Get real-time updates on order and line item status throughout the fulfillment process.
Boost revenue and monetize anything
Attribute- and event-based charging
Stimulate revenue growth by charging for any measurable event or definable attribute across 2G to 5G networks.
Flexible billing models
Maintain and expand revenue streams with prepaid, postpaid, subscription, ad-supported, and pay-per-view billing.
Comprehensive billing and revenue management
Manage billing operations and track the flow of revenue with billing, invoicing, payments, receivables, a general ledger, assurance, collections, and reports.
Gifting, loans, and installments
Improve customer experience and reduce churn with gifting, loans, installments, and promise-to-pay options.
Deliver hyperpersonalized and efficient customer care
Customer 360
Provide consistent customer experiences with a complete, unified view of each customer’s billing history, orders, and service requests across channels.
AI-powered agent experiences
Resolve customer requests faster with intelligent tools for automatic call routing, search, next-best action and offer recommendations, sentiment analysis, service request classification, and interaction summaries.
Call deflection
Deflect calls from the contact center and empower customer self-service by integrating AI chatbots, publishing knowledge articles across channels, and delivering real-time updates to self-service channels.
Automate operations and improve business efficiency
Faster implementation with pre-engineered business processes
Accelerate solution setup with hundreds of prebuilt, configurable business processes and automated solution testing.
Deploy anywhere with any provider
Deploy on-premises or on the cloud infrastructure of your choice and choose from implementation providers including Oracle Consulting and Oracle PartnerNetwork.
Extensible
Tailor the solution to your exact business needs with software development kits, templates, and an API library and generator tool.
Aligned with industry standards
Oracle Digital Business Experience is conformant to the TM Forum Information Framework (SID), certified against TM Forum Open APIs, and aligned with the Cloud Native Computing Foundation’s cloud native design principles.
Oracle Communications customer successes
Reimagine the management of customer experiences
Improve sales efficiency and effectiveness, accelerate revenue growth, and efficiently provide personalized experiences across channels while optimizing performance and scalability, integrating your CX management platform into any IT stack, and simplifying solution maintenance.
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Gain an edge by getting offers to market faster than the competition
Boost productivity, grow revenue, improve customer experience, and get offers to market faster with features such as one-click publishing and offer cloning.
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Automate operations and improve business efficiency
Reduce your total cost of ownership and increase operational efficiency with hundreds of prebuilt business processes that are aligned with industry standards.
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Close deals quicker and maximize sales rep productivity
Increase efficiency and grow revenue with AI-powered sales automation, AI agents, and guided order capture with AI-powered upsell recommendations.
Awards
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CX Today
This award recognizes our innovation in enabling seamless, autonomous service journeys that drive business growth and customer satisfaction.
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The Fast Mode
Oracle Digital Business Experience has been honored for delivering AI powered, hyper-personalized customer experiences in the communications industry.
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