Voice Network Solutions for Service Providers
Protect voice services and create differentiated experiences
Protect the continuity and trust that carrier-grade, real-time communications require. Help reduce operational friction with consistent control, adaptive routing and traffic distribution, and correlated operational visibility. Create differentiated voice services that support new revenue opportunities, and modernize in stages while making use of existing network investments. Oracle can help your organization bring these capabilities together across your voice network.
Explore voice network solutions
Choose the control, routing, operations, and service-creation capabilities that fit your next business priority.
Protect voice services across access and interconnect boundaries
Give your teams a consistent session control point as traffic crosses access, interconnect, and cloud communications environments. Oracle Communications Session Border Controller (SBC) helps you apply security, policy, interoperability, routing, quality, and continuity controls to Voice over IP (VoIP) and IP Multimedia Subsystem (IMS) services.
Choose the SBC deployment model that fits your operations
Deploy Oracle Communications Session Border Controller on purpose-built Acme Packet platforms or as a virtual network function. Choose the deployment model based on your performance, capacity, interface, and operational requirements. Supported hybrid clusters provide a way to introduce virtualized SBCs alongside purpose-built platforms as your network evolves.
Turn trusted voice into a programmable service layer
Use Oracle Communications Converged Application Server to build custom SIP/IMS voice services that connect call handling and media with applications and business workflows. Its programmable service logic can help your organization create tailored routing and interaction patterns while retaining control of the call state, policy, and service behavior.
Direct signaling intelligently as demand and routes change
Manage SIP signaling in the core with Oracle Communications Session Router to apply routing and interconnect policies across your network. Distribute endpoint signaling across an SBC cluster with Oracle Communications Subscriber-Aware Load Balancer while keeping subsequent traffic with the selected SBC.
Help accelerate service innovation and scale independently
Automate lifecycle management and testing and support CI/CD practices to help speed the delivery of new features and updates. Adapt capacity as traffic changes by scaling signaling, media, service processing, and common services independently. Help operations teams correlate service conditions and troubleshoot issues more efficiently with compatible observability tools. Use Oracle Communications Cloud Native Session Border Controller where its cloud native architecture fits into your organization’s cloud, network, and operating model.
Improve service assurance across your voice network
Give operations teams the context to manage service quality in distributed environments. Oracle Communications Operations Monitor correlates signaling, media, user, device, trunk, and service information so teams can investigate incidents with a more complete call view. Oracle Session Delivery Management Cloud adds centralized management, route and configuration workflows, dashboards, alarms, and reporting with advanced analytics across supported Oracle Communications network functions.
Protect the network. Create differentiated voice services.
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Protect voice communications
Apply security, interoperability, admission, routing, quality, and continuity controls to VoIP and IMS services at access, interconnect, and peering borders. Support reliable voice services across fixed, mobile, and cloud-connected networks.
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Create voice services that set you apart
Use a programmable communications layer to connect voice interactions with applications, workflows, cloud communications, and your choice of AI services and providers. Create differentiated services within the IMS, alongside existing multimedia telephony services, while retaining live call control.
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Make distributed operations more manageable
Bring together correlated call insight, centralized management, and controlled route and configuration workflows. Help teams visualize historic network function data, investigate incidents with more context, and make controlled changes across a distributed voice environment.
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Modernize at your pace
Choose purpose-built platforms, virtualized SBCs, and cloud native SBCs based on each workload’s requirements. Evolve your voice network over time rather than treating modernization as a single replacement project.
Use AI to create differentiated voice services
Create voice services that support customer care and accessibility and connect voice interactions to business workflows. Select and connect speech, language, and AI services, and choose among supported cloud, local, sovereign, and other deployment models based on each service’s needs. Define how AI participates in each service and retain control of the live communications experience.
Offer AI-assisted customer care
Use the Oracle Communications Converged Application Server voice AI gateway capability for call transcription, call summarization, call translation, and agent assist during customer care calls. Converged Application Server retains call control and applies routing, policy, and fallback rules. You can choose the AI providers that meet the needs and economics of your use case.
Build and reuse AI-enabled voice service patterns
The Oracle Communications Converged Application Server voice AI gateway capability helps you integrate AI services from multiple vendors to create differentiated voice services. It provides coordination across AI services based on use cases and customer policies. You can choose to integrate with AI services that you provide. Converged Application Server retains control of the call state, media, policy, and fallback while AI provides bounded capabilities such as transcription and classification.
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Deliver AI-enhanced business voice services
Offer business customers transcription, summaries, translation, and RCS Business Messaging support. Connect approved outputs to enterprise applications and workflows to help turn interactions into business actions.
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Assess potential scam and synthetic voice interactions
Use speech analysis to identify signals associated with potential scam or synthetic voice interactions. Apply defined policies to warn recipients, request verification, or alert authorized teams.
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Support accessible and multilingual voice services
Offer translation, telecommunications relay service, and captioned telephone service patterns to help more people participate in voice interactions. Adapt selected speech and language services to the accessibility and language needs of each offer.
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Provide personal call assistance
Create consumer call assistant services that screen calls, ask the caller’s purpose, apply approved preferences, and schedule callbacks or appointments. Define the actions each service can take.
These examples show how you can combine applicable Oracle Communications capabilities with selected AI services and business applications. They are not prepackaged, end-to-end Oracle offerings. Available integrations and implementation requirements vary by product, configuration, third-party service, and use case.
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