Federos Support

As of October 17, 2022, support for the Federos Assure1 product transitioned to My Oracle Support and the Oracle support hotlines and is no longer provided through the Federos support channels.

The same support team who supported the Federos products continues to do so today.

Support Requests

Logon to My Oracle Support to open and track new service requests.

To contact Oracle Support by phone, refer to the Oracle Support Contacts Global Directory. Reference the list of phone numbers by region or country.

Resources

• Support Assistance Matrix - used to determine which Oracle group to contact for assistance based on the request type
• Support Process Guide for Oracle Software and Hardware Customers – contains brief instructions for Oracle account creation, My Oracle Support portal registration and service request creation