Oracle Acquisitions
Oracle and goBalto

goBalto Support

 

Effective April 29, 2019, support for goBalto Site Select, Site Activate, and Site Analyze Cloud Services, will transition to the Oracle Health Sciences Support portal and will no longer be provided through the goBalto Help Center (Zendesk) or through support@goBalto.com. The goBalto support phone number will continue to be available and will not change. Please discontinue use of the goBalto Help Center and Support email address as of that date.

The same support team who supported goBalto's products continues to do so today. You should continue to use the same support channels you have been using, whether it is online, phone support, via email or through your customer representative. Support website links, email address, and phone number remain the same.

As we progress through the integration of goBalto Support we will provide advance notice to you about any changes.

Support Requests
Resources
  • Support Assistance Matrix - used to determine how to contact Oracle Support for assistance based on the request type
  • Support Process Guide for goBalto Customers - contains brief instructions for customers on Health Sciences Support portal registration and service request creation. Effective 1-Apr-2019 for new customers and 29-Apr-2019 for legacy goBalto customers.