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Letter to Customers and Partners

Dear Oracle Customer,

On July 21, 2011, Oracle announced that it has acquired Ksplice, Inc., the creator of innovative zero downtime update technology for Linux. The transaction has closed. Ksplice's management and its highly-regarded team of engineers bring significant domain expertise to Oracle.

Ksplice was founded in 2008 and since the launch of the Ksplice service in 2010, the customer base has grown to over 700 companies. Today, organizations across many industries including High Tech, Public Sector, Utilities, and Media and Entertainment continue to use Ksplice for its unique ability to apply software updates without rebooting. Ksplice Uptrack is a subscription service that lets customers apply kernel updates without rebooting.

The combination of Ksplice technology and Oracle Linux Premier Support is expected to be the only enterprise Linux provider that can offer zero downtime updates, and Oracle plans to make the Ksplice technology a standard feature of Oracle Linux Premier Support. Customers are also expected to be able to introduce and remove diagnostic patches without business disruption and make Oracle Linux easier to manage and more secure, Ksplice technology is expected to improve the uptime of Oracle Linux based environments.

Oracle Linux Premier Support Customers:
As the feature is made available, Oracle Linux premier support customers will get immediate access at no additional cost to their subscription.

Oracle Linux Basic or Network Support Customers:
By upgrading to Oracle Linux premier support you will gain immediate access when the feature is made available.

Oracle does not plan to support the use of Ksplice technology with Red Hat Enterprise Linux or SUSE Enterprise Linux. The Oracle Linux Premier Support subscription applies to Unbreakable Enterprise Kernel.

To learn more about the proposed combination of Oracle and Ksplice, please visit

We appreciate your continued support.


Wim Coekaerts
Senior Vice President
Oracle Linux and Virtualization

Cautionary Statement Regarding Forward-Looking Statements
This document is for informational purposes only and may not be incorporated into a contract or agreement.

Oracle is currently reviewing the existing Ksplice product roadmap and will be providing guidance to customers in accordance with Oracle's standard product communication policies. Any resulting features and timing of release of such features as determined by Oracle's review of Ksplice's product roadmap are at the sole discretion of Oracle.

All product roadmap information, whether communicated by Ksplice or by Oracle, does not represent a commitment to deliver any material, code, or functionality, and should not be relied upon in making a purchasing decision. It is intended for information purposes only, and may not be incorporated into any contract.

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