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Industry Analyst Research
Read what top analyst firms are saying about Oracle.
Cloud Applications
ERP and EPM
ERP and EPM
Gartner Cloud Financial Close Magic Quadrant, 2019
Read Gartner’s report on the top vendors in the Cloud Financial Close market.
ERP and EPM
Gartner Financial Planning & Analysis Magic Quadrant, 2019
Read Gartner’s report on the top vendors for financial planning and analysis solutions.
ERP and EPM
Gartner*, Critical Capabilities for Cloud Core Financial Management Suites for Midsize, Large and Global Enterprises
Discover which cloud financial management suites will best fit your organization’s needs with Gartner's complete capabilities report for midsize to global businesses.
ERP and EPM
Gartner, Critical Capabilities Cloud ERP for Product-Centric Midsize Enterprises
Build a comprehensive shortlist of cloud ERP solutions with this new Gartner Report for product-centric midsize enterprises.
ERP and EPM
Gartner, 4 Things You Need to Know Before ‘Soaring to the Cloud’ with Oracle ERP Applications
Read Gartner’s research note to understand the challenges and benefits of moving to the cloud, plus recommendations to tune your strategies.
ERP and EPM
Gartner: Magic Quadrant for Cloud Core Financial Management Suites for Midsize, Large, and Global Enterprises
Get the information to make the right choice. See where the top cloud core financial management suite vendors rank in Gartner's updated Magic Quadrant.
SCM
SCM
Gartner Magic Quadrant for Manufacturing Execution System
The global MES market is a key pillar of smart factories and digital business for manufacturers. Oracle is in the Leader Quadrant for the first time ever. OMC is a solution that has capabilities for managing contract manufacturers as part of a larger supply chain context, developed internally and refined by actual use in Oracle’s manufacturing plants. Management of contract manufacturing is a differentiator for OMC.
SCM
Gartner: Critical Capabilities for Transportation Management Systems
Discover why Gartner ranks Oracle Transportation Management Cloud highest among 13 transportation management system vendors.
SCM
Gartner Recognizes Oracle in Warehouse Management Systems Magic Quadrant Report
Cloud has changed the supply chain game, and organizations that are slow to adapt risk getting left behind. Here are six reasons.
SCM
Gartner Recognizes Oracle in Magic Quadrant Transportation Management Systems Report
Cloud-based SCM is driving gains in revenue, efficiency, and productivity. Here are six reasons why you should make the switch now.
HCM
HCM
Critical Capabilities for Cloud HCM Suites for 1,000+ Employee Enterprises
Gartner reveals 2019’s leading HCM vendors for midmarket and large enterprises. See who leads the pack and find out what you should get out of your HCM solution.
HCM
Oracle HCM Leads with Platform Innovation
This report provides an overview of Oracle HCM and analyzes its capabilities to satisfy enterprises' demands to power their people operations with an integrated human capital management (HCM) suite.
HCM
Nucleus Research: The Unified Oracle Cloud at OpenWorld
At Oracle OpenWorld 2019, Oracle announced a number of new human capital management (HCM) features.
HCM
Gartner, Magic Quadrant for Cloud HCM Suites for 1,000+ Employee Enterprises
Focus on the most important part of your business—its people. With Gartner’s Magic Quadrant, discover which HCM solution will transform your HR.
HCM
Oracle Makes a Big Play for the Enterprise AI Market and Is Transforming HR
Oracle is making a big play for the enterprise AI market targeted at applications, platforms, and autonomous databases, allowing enterprises to overcome traditional barriers to getting value in their AI journey.
HCM
Nucleus: Research: HCM Technology Value Matrix, 2018
HCM providers are bringing innovation to the forefront. Read the report to find out which HCM providers lead the rest.
HCM
Gartner: Magic Quadrant for Cloud HCM Suites for Midmarket and Large Enterprises
Focus on the most important part of your business—its people. With Gartner’s Magic Quadrant, discover which HCM solution will transform your HR.
CX Suite
CX Suite
Ovum Market Radar: Customer Data Platforms
Ovum examines the current customer data platform (CDP) market landscape. Read this report to learn more about Oracle CX Unity, an enterprise-grade customer intelligence platform embedded within the Oracle Customer Experience platform.
CX Suite
Gartner Magic Quadrant Configure, Price & Quote 2019
Oracle CPQ Cloud is a leader in the Gartner Magic Quadrant from Configure, Price and Quote Applications, and #1 in Ability to Executive.
CX Suite
Nucleus Research, Millennial Sales Teams at Oracle Leverage Tech and Lead with Value
Nucleus Research has published a research note showing Oracle has adapted to new technologies to cultivate a digital sales team that efficiently navigates the landscape of informed, tech-savvy customers.
CX Suite
Ovum, Advances in Customer Engagement Platforms: 2019-2020
Read Ovum’s report on the latest advances in Customer Engagement Platforms for Enterprises.
CX Suite
Ovum, Selecting a Content Services Solution, 2019-20
This report will help enterprises select a content services platform by comparing the platform and content services offered by leading content services vendors.
CX Suite
The Forrester Wave: Digital Experience Platforms, Q3 2019
Read this report to learn about the 10 providers that matter most and how they stack up.
CX Suite
Ovum: Data Is the Fuel of Modern Customer Experience; Oracle Has the Portfolio to Serve, Analyze, and Use It
At the recent Oracle Modern Customer Experience (MCX) show in Las Vegas, NV, Oracle shone the spotlight on data's role in customer experience (CX), highlighting not just its CX applications but new and ongoing investments in a customer data intelligence solution (CX Unity), the breadth of its data-as-a-service (DaaS) offer, its AI-powered intelligence capabilities, and its data management portfolio.
CX Suite
Ovum: Decision Matrix, Selecting a Customer Engagement Platform, 2018–9
Find out which enterprises have put their customers’ experience first in “Ovum’s Decision Matrix: Selecting a Customer Engagement Platform.”
Sales Cloud
Sales Cloud
Gartner: Magic Quadrant for Sales Force Automation
See where Oracle’s sale force automation capabilities rank compared to those of its competitors with Gartner's new Magic Quadrant.
Service Cloud
Service Cloud
IDC MarketScape: Worldwide Manufacturing Field Service Management Applications 2019-2020 Vendor Assessment
Oracle is positioned in the Leaders category in the 2019 IDC MarketScape for worldwide manufacturing field service management applications. Download the report to find out why.
Service Cloud
The Forrester Wave: Customer Service Solutions, Q2 2019
Forrester identified the 12 most significant customer service solution providers and researched, analyzed, and scored them. Read this report to show Oracle compares to its competitors.
Service Cloud
Gartner: Magic Quadrant for the CRM Customer Engagement Center
See where Oracle’s customer service capabilities rank compared to those of its competitors with Gartnere’s new Magic Quadrant.
Field Service Cloud
Gartner: Magic Quadrant for Field Service Management
Gartner analyzes the strengths of Oracle Field Service Cloud compared to other providers. Read the report to discover which vendor is right for your business.
Service Cloud
Ovum: Oracle’s Contact Center–Future Strong Partner or Disruptive Competitor?
What does the future hold for Oracle? Read Ovum’s analysis on Oracle’s position in the contact center industry.
Commerce Cloud
Commerce Cloud
Gartner Magic Quadrant for Digital Commerce
Gartner evaluates the viability of the 13 top vendors in market to assist application leaders supporting digital commerce in making an objective evaluation. Oracle is “Leader,” and wins outright on “Vision.”
Commerce Cloud
Gartner: Magic Quadrant for Web Content Management
See where Oracle’s content management capabilities rank compared to those of its competitors with Gartner’s Magic Quadrant.
Marketing Cloud
Marketing Cloud
Gartner: Magic Quadrant for CRM Lead Management 2019
Gartner once again ranked Oracle as a Leader and saw its strengths as data management, ABM functionality, and scalability. See how Oracle stacks up against other CRM Lead Management Leaders.
Marketing Cloud
Gartner: Magic Quadrant for Multichannel Marketing Hubs 2019
Oracle gets recognized as a Leader in Gartner’s Magic Quadrant for Multichannel Marketing Hubs 2019.
Emerging Technology
Emerging Technology
Deep Analysis—Vendor Vignette: Oracle Blockchain
Oracle is the enterprise blockchain dark horse. Over the coming few years, Oracle may well set a benchmark for its competitors and will likely gain significant traction within the Oracle customer base.
Emerging Technology
IDC Market Note: Blockchain in the Mix
During Oracle’s OpenWorld Conference, Oracle featured its product strategy for blockchain including the development of blockchain applications, a new blockchain table available with Oracle’s Autonomous Database and the evolution of its blockchain platform as a service. The road map for the product has evolved in such a way as to demonstrate Oracle's long-term commitment to the technology.
Emerging Technology
Oracle Adds AI to its Cloud Offerings to Help Businesses Accelerate Growth and Drive Efficiency
This year, Oracle’s overarching theme at Singapore OpenWorld was the integration of automation, artificial intelligence, and machine learning across its entire portfolio. The resounding message was clear: not only is Oracle’s cloud transition complete, it also wants to make its applications and solutions smarter so that it can help enterprises, especially line-of-business (LOB) users, become more effective.
Emerging Technology
Ovum: Oracle Uses AI, Data, and the Cloud to Free Enterprises to Focus on Business
Ovum’s analysis of Oracle OpenWorld 2018 reveals Oracle’s innovative strategy—smarter technology that provides simple and valuable customer experiences.
Emerging Technology
Ovum: Enterprise Case Study: Using Machine Learning to Boost Call Center Customer Satisfaction
Ovum reveals how Oracle’s machine learning reduced customer call center wait times by 97 percent.
Cloud Platform and Infrastructure
Cloud Infrastructure
Cloud Infrastructure
Oracle Management Strategy Underscores Commitment to Hybrid, Multicloud Choice
Oracle Enterprise Manager (EM) continues to be the flagship management platform for on-premises Oracle systems and databases, while Oracle Management Cloud (OMC) is the focal point for cloud-based management and analytics.
Cloud Infrastructure
Ovum Decision Matrix: Selecting a Cloud Platform for Hybrid Integration Vendor, 2019–20
See why Oracle is ranked by Ovum as an industry Leader with a well-rounded PaaS for hybrid integration portfolio.
Cloud Infrastructure
IDC Link, Oracle Accelerates Plans for Systems and Cloud Management Convergence at Oracle OpenWorld 2019
At the recent Oracle OpenWorld 2019 customer event, Oracle promised enterprises full systems and application management choice and integration across on-premises, SaaS, and cloud platforms. The commitment was bolstered by a flurry of new features and product releases designed to accelerate the convergence of its hybrid systems and cloud management portfolio.
Cloud Infrastructure
Gartner: Magic Quadrant for Multiexperience Development Platforms
See why Oracle is ranked by Gartner as an industry Leader for its suite of multiexperience development tools.
Cloud Infrastructure
Ovum: Next-Generation Cloud Capabilities Underpin Oracle Monetization Cloud 18C Release
What differentiates Oracle’s Generation 2 Cloud Infrastructure? Read Ovum’s analysis to unlock the newest improvements to Oracle Monetization Cloud 18C.
Cloud Infrastructure
Constellation Research: Oracle Cloud at Customer Enables Next-Gen Computing
Constellation Research reveals that Oracle’s Cloud at Customer portfolio has the highest degree of identically—out of 4 competitors—between its on-premises and cloud offerings.
Cloud Infrastructure
Constellation Research: Next-Gen Computing: The Enterprise Computing Model for the 2020s
Read the report to discover which cloud vendor is right for your business and how the right cloud solution can address your challenges.
Application Integration
Application Integration
Gartner: Magic Quadrant for Enterprise Integration Platform as a Service
See why Oracle Integration Cloud Service is an industry Leader, as ranked by Gartner.
Application Integration
Ovum Decision Matrix: Selecting an Enterprise Mobile Application Development Platform, 2018-19
With mobile strategy becoming more prevalent, Ovum analyzes eight enterprises’ mobile application development platforms to assist your company on its journey to digital transformation.
Analytics
Analytics
Magic Quadrant for Analytics and Business Intelligence Platforms
Oracle Analytics was named a Visionary in the 2020 Gartner Magic Quadrant for Analytics and Business Intelligence Platforms.
Analytics
The Forrester Wave™: Enterprise BI Platforms (Vendor-Managed), Q3 2019
Oracle has been named a leader in The Forrester Wave: Enterprise Business Intelligence Platforms (Vendor Managed) Q3 2019 report, encouraging businesses “to trust Oracle Analytics Cloud like you’ve been trusting Oracle database and applications for decades.”
Analytics
Eckerson Group: Three Technologies Reshaping the Face of Business Intelligence
In partnership with Oracle, Eckerson Group reveals which three technologies are about to disrupt business intelligence and how you can embrace them to achieve success.
Analytics
451 Research: Oracle Illuminates Its Analytics Cloud: The Sleeping Giant Awakens
Discover the best-kept secret in tech. You’ll see everything from AI-enabled data prep to augmented analytics with Oracle Analytics Cloud.
Analytics
Ovum: Oracle’s DataScience.com Acquisition Fills Key Gap with Managing Data Science Teams
Discover how Oracle’s potential acquisition of DataScience.com will amplify its PaaS portfolio to seamlessly integrate into it’s analytics and big data clouds.
Data Management
Data Management
Oracle Autonomous Database: Ease of Use
Oracle Autonomous Database has a set of distinctive features which together add up to a substantial advantage in ease of use and time-to-value.
Data Management
Magic Quadrant for Operational Database Management Systems
The operational database management system (OPDBMS) market has been defined by relational and nonrelational DBMS products suitable for the traditional transactions used to support business process applications, both purchased (such as ERP and CRM applications) and custom-made.
Data Management
Critical Capabilities for Operational Database Management Systems
This year’s use cases for operational database management system (ODBMS) include traditional transactions, distributed variable data, event processing/data in motion and augmented transactions (formerly “convergence of transactions and analytics [HTAP]”).
Data Management
The Forrester Wave™: Translytical Data Platforms, Q4 2019
Oracle named a leader in translytical data platforms.
Data Management
Oracle Data Safe
With Data Safe, Oracle cloud databases now include a straightforward, easy to use and free service that helps customers protect their sensitive data from security threats and compliance violations. Even in the initial release that focuses on supporting cloud-hosted Oracle databases, the tool can be recommended for every existing Oracle Cloud customer.
Data Management
Hands-on Experiment with Oracle Autonomous Database
Richard Winter did extensive hands-on testing of Autonomous Data Warehouse, and discuss his findings in this webcast.
Data Management
Oracle Data Safe Consolidates Database Security
Oracle’s new Data Safe service, part of the Oracle Public Cloud, is the first service to unify the data security tasks that are the responsibility of the customer, and, like Oracle Autonomous Database service offerings, it takes a giant step in fulfilling the promise of IT simplification.
Data Management
Gartner Magic Quadrant for Data Integration Tools
This report reviews 16 data integration vendors and will help data and analytics leaders make the best choice for their organization.
Data Management
The Forrester Wave™: Database-as-a-Service, Q2 2019
Oracle named a leader—ranks highest in “data security” criterion and “strategy” category.
Data Management
Leadership Compass - Database and Big Data Security
Oracle has substantially increased its stake in the database security market, primarily with their innovative Autonomous Database technology stack, as well as numerous improvements in their existing products. Thus, we recognize Oracle as this year’s overall leader in Database and Big Data security.
Data Management
Gartner: Magic Quadrant for Data Management Solutions for Analytics
This report helps data and analytics leaders evaluate DMSAs in an increasingly split market.
Data Management
Wikibon Research: Financial Comparison of On-premises Cloud-first Options for Oracle Databases
Learn how Oracle tops the competition when it comes to migrating from on-premises systems to the cloud
Data Management
Ovum: Oracle Takes a Huge Leap in Content Management, as It Becomes an Innovator
Learn how Oracle’s Content and Experience Cloud will simplify your content management through machine learning and a single hub for all content.
Data Management
Ovum: Oracle Extends Autonomous Database to Transaction Processing
Interested in giving your database more autonomy? Download this report to learn how Oracle Autonomous Transaction Processing can automatically optimize and secure your data.
Data Management
WinterCorp: Autonomous Transaction Processing—Oracle’s Self-Driving Operational Database
Reduction in total cost, reduction in total staffing and skill requirements, and increased speed to market are just three of the key benefits of Oracle's autonomous transaction processing innovation, according to WinterCorp.
Data Management
Ovum: Enterprise Case Study: Oracle Autonomous Data Warehouse Accelerates Performance for Turkcell
Learn how Oracle Autonomous Database can decrease your company’s database provisioning time from 15 days to 2 minutes.
Data Management
Ovum: SWOT Assessment: Oracle Content and Experience
Looking to engage customers at the next level? Ovum identifies the leading web experience management vendors; discover which will provide the customer experience you're looking for.
Data Management
Ovum Decision Matrix: Selecting a Web Experience Management Solution, 2018-19
Interested in learning how to ensure your content is reaching your target audience? Ovum analyzes 12 of the leading web experience management solutions, enabling you to select an ideal solution.
Data Management
Constellation Research: Oracle APEX Brings No Code and Low Code to the Oracle Database Ecosystem
Discover how Oracle Application Express can bring accelerated developer productivity to your business.
Security
Security
Oracle Identity Governance
As the market, technology, and regulation forces change, Oracle offers a comprehensive Identity Governance solution that can meet the ever evolving enterprise needs. Oracle Identity Governance (OIG) addresses compliance at scale within the more modern cloud environments.
Security
Gartner Critical Capabilities for Identity Governance and Administration
Read why Oracle is ranked as the #1 vendor in Global Enterprise Use Case.
Security
Oracle Identity Cloud Service: Identity for Business Applications in the Hybrid IT
Today, most businesses are using hybrid IT, with a mix on-premises and cloud applications and services. Oracle Identity Cloud Service is built for these environments, with specific strengths for the full breadth or Oracle business applications.
Security
Kuppinger Cole: Oracle Identity Cloud Service
This report covers Oracle Identity Cloud Service (IDCS) and describes how it meets the needs of organizations in some typical use-case scenarios.
Security
Gartner Magic Quadrant for Access Management
Gartner’s Magic Quadrant for Access Management researches the top providers in the market to help businesses chose which solution fits their needs.
Security
KuppingerCole Leadership Compass Cloud Access Security Broker 2018
Maximize cloud service security while minimizing the effect on functionality. KuppingerCole helps you discover the Cloud Access Security Broker that’s right for your business.
Security
Ovum: Oracle Bakes Security into its DNA
Discover how Oracle is embedding security in all aspects of its products, services, and culture.
Security
KuppingerCole Executive View: Oracle Database Security
KuppingerCole names Oracle one of two leaders in cybersecurity. Find out why only the largest companies can protect your databases from security breaches.
Emerging Technology
Emerging Technology
Deep Analysis—Vendor Vignette: Oracle Blockchain
Oracle is the enterprise blockchain dark horse. Over the coming few years, Oracle may well set a benchmark for its competitors and will likely gain significant traction within the Oracle customer base.
Emerging Technology
IDC Market Note: Blockchain in the Mix
During Oracle’s OpenWorld Conference, Oracle featured its product strategy for blockchain including the development of blockchain applications, a new blockchain table available with Oracle’s Autonomous Database and the evolution of its blockchain platform as a service. The road map for the product has evolved in such a way as to demonstrate Oracle's long-term commitment to the technology.
Emerging Technology
Ovum: Oracle Uses AI, Data, and the Cloud to Free Enterprises to Focus on Business
Ovum’s analysis of Oracle OpenWorld 2018 reveals Oracle’s innovative strategy—smarter technology that provides simple and valuable customer experiences.
Emerging Technology
Ovum: Enterprise Case Study: Using Machine Learning to Boost Call Center Customer Satisfaction
Ovum reveals how Oracle’s machine learning reduced customer call center wait times by 97%.
Emerging Technology
Ovum: Oracle Adaptive Intelligent Apps Translate Data Advantage to Business Value
Ovum recognizes Oracle as the first mover in the data-as-a-service space. Read the report to find out how Oracle is using its Adaptive Intelligent Applications to differentiate its capabilities in a growing marketplace.
Industries
Communications
Communications
5G Operational Readiness: Oracle's Digital Experience for Communications Solution
Oracle’s DX4C platform provides a means for communications SPs to capitalize on the 5G opportunity through an end-to-end, cloud-based solution that leverages data-driven insights to transform how communications SPs can deliver customer value.
Communications
Magic Quadrant for WAN Edge Infrastructure
WAN edge infrastructures are undergoing major changes as infrastructure and operations leaders responsible for networking face dynamic and expanding business demands. I&O leaders must identify vendors that address the requirement to support applications with on-premises and cloud-based deployments.
Communications
Ovum, Oracle Announces Cloud-Native Deployment Option for Flagship BRM
During #OOW19, Oracle announced that it will offer a cloud-native deployment option for BRM.
Communications
Ovum, Oracle’s Enterprise Catalog for Communications Will Enable CSPs to Drive Offer Uptake
Oracle announces its Enterprise Catalog for Communications Product at Digital Transformation World (Nice May 2019). .
Communications
Ovum, On the Radar: Oracle BSS and 5G Monetization
Oracle envisions 5G billing as part of an end-to-end digital customer experience. .
Communications
Ovum, Market Landscape: Blockchain for Telecoms
Emerging blockchain solutions and use cases for the telecoms industry. .
Communications
ACG Research, Vendor Profile Snapshot: Oracle Communications
Oracle Communications’ recent move into the communications network element business represents an excellent new opportunity, especially for 5G, although it currently lags the market leaders in NFV in maturity and breadth of solutions. .
Communications
Next-Generation Cloud in the Telecoms Industry: Oracle Monetization Cloud
Communications service providers (CSPs) are moving investments to the cloud—and fast. Read Ovum’s assessment to find out why Oracle is a competitive option for CSPs going digital.
Health Sciences
Health Sciences
Enabling Technology Leadership Award: Clinical Trial IT Solutions Industry
Learn why Oracle Health Sciences is leading the charge and was selected as this year’s award winner.
Higher Education
Higher Education
Cloud Momentum Builds for Oracle in Higher Education
Over the past four years, Oracle’s cloud momentum has accelerated markedly, growing from a handful to over 400 US institutions having adopted Oracle SaaS solutions.
Higher Education
Enterprise Case Study: Using a Student Records System to Enable Digital Transformation
Learn how Nottingham University built strong foundations for change with Infosys and PeopleSoft.
Higher Education
Oracle Aligns its Product Strategy to Support True Institutional Transformation
Oracle’s customer-centric vision aligns clearly with the shift in direction that its Higher Education vertical has taken in recent years: providing future-proof solutions that enable its HCM, ERP, Student Cloud, and Oracle Cloud Infrastructure customers adapt to the changing demands and student expectations of higher ed today.
Higher Education
Ovum: Oracle Delivers a New Student System with the Student as the Focal Point
Manage the full student lifecycle with Oracle Student Cloud. From recruiting to alumni relations, find out why more and more schools are embracing a one-platform approach.
Higher Education
Ovum: Oracle Aims to Transform Higher Education’s Back Office
Discover how Oracle ERP Cloud and Oracle HCM Cloud have transformed the outdated back end of one university, resulting in faster and more informed funding decisions, among other benefits.
Higher Education
The Tambellini Group Case Study: University of Phoenix Sought a Forward-Thinking Solution for Financial Aid Automation
Read the case study to learn how University of Phoenix automated with Oracle's Vocado financial aid solution.
Insurance
Insurance
Gartner Magic Quadrant for Life Insurance Policy Administration Systems, North America
Read this report to understand how Oracle can support digital insurance transformation, increase cost-efficiency, and improve business agility with a modern, flexible core system.
Retail
Retail
IDC MarketScape: Worldwide Retail Price Optimization Applications 2019 Vendor Assessment
See why Oracle stands out against top tech providers in Retail Price Optimization Applications.
Utilities
Utilities
Navigant Research: Oracle Named Leader by Navigant Research in Home Energy Management
Discover why Oracle is the top home energy management vendor according to Navigant Research.
Emerging Technology
Emerging Technology
Deep Analysis—Vendor Vignette: Oracle Blockchain
Oracle is the enterprise blockchain dark horse. Over the coming few years, Oracle may well set a benchmark for its competitors and will likely gain significant traction within the Oracle customer base.
Emerging Technology
IDC Market Note: Blockchain in the Mix
During Oracle’s OpenWorld Conference, Oracle featured its product strategy for blockchain including the development of blockchain applications, a new blockchain table available with Oracle’s Autonomous Database and the evolution of its blockchain platform as a service. The road map for the product has evolved in such a way as to demonstrate Oracle's long-term commitment to the technology.
Emerging Technology
Ovum: Oracle Uses AI, Data, and the Cloud to Free Enterprises to Focus on Business
Ovum’s analysis of Oracle OpenWorld 2018 reveals Oracles innovative strategy—smarter technology that provides simple and valuable customer experiences.
Emerging Technology
Ovum: Enterprise Case Study: Using Machine Learning to Boost Call Center Customer Satisfaction
Ovum reveals how Oracle’s machine learning reduced customer call center wait times by 97 percent.
Emerging Technology
Ovum: Oracle Adaptive Intelligent Apps Translate Data Advantage to Business Value
Ovum recognizes Oracle as the first mover in the data-as-a-service space. Read the report to find out how Oracle is using its Adaptive Intelligent Applications to differentiate its capabilities in a growing marketplace.
Corporate
Trends
Trends
Ovum: 2019 Trends to Watch: Customer Engagement Platforms
So long CRM, it’s the age of customer engagement platforms (CEPs). Check out Ovum’s evaluation of 10 CEPs to see how they stack up to provide the best customer support throughout all interactions.
Trends
Nucleus Research: First Half 2018 Market Survey, Customer Experience
Based on a survey of 130 technology users, Nucleus Research identifies which markets have been quick to move to the cloud, and which have remained stagnant.
Emerging Technology
Emerging Technology
Deep Analysis—Vendor Vignette: Oracle Blockchain
Oracle is the enterprise blockchain dark horse. Over the coming few years, Oracle may well set a benchmark for its competitors and will likely gain significant traction within the Oracle customer base.
Emerging Technology
IDC Market Note: Blockchain in the Mix
During Oracle’s OpenWorld Conference, Oracle featured its product strategy for blockchain including the development of blockchain applications, a new blockchain table available with Oracle’s Autonomous Database and the evolution of its blockchain platform as a service. The road map for the product has evolved in such a way as to demonstrate Oracle's long-term commitment to the technology.
Emerging Technology
Ovum: Oracle Uses AI, Data, and the Cloud to Free Enterprises to Focus on Business
Ovum’s analysis of Oracle OpenWorld 2018 reveals Oracles innovative strategy—smarter technology that provides simple and valuable customer experiences.
Emerging Technology
Ovum: Enterprise Case Study: Using Machine Learning to Boost Call Center Customer Satisfaction
Ovum reveals how Oracle’s machine learning reduced customer call center wait times by 97 percent.
Emerging Technology
Ovum: Oracle Adaptive Intelligent Apps Translate Data Advantage to Business Value
Ovum recognizes Oracle as the first mover in the data-as-a-service space. Read the report to find out how Oracle is using its Adaptive Intelligent Applications to differentiate its capabilities in a growing marketplace.
Other
Other
Ovum, Oracle Is Making the Right Moves, but WIll That Be Enough for It to Gain Market Dominance?
At Oracle OpenWorld San Francisco, Oracle made several significant announcements that highlighted the company's commitment to building an end-to-end cloud business.
Other
Oracle Promises Speedier Cloud Migration with Soar
Unlock the fastest, easiest, and most secure way to update from your on-premises Oracle system to Oracle ERP Cloud—with Oracle Soar.
Other
Ovum: Enterprise Case Study: Using Cloud in the Chemistry Lab
Find out why Interactive Scientific (iSci) chose Oracle Bare Metal Cloud Services and were selected to be one of the first five companies in Oracle's Global Startup Ecosystem.
Other
Ovum: Oracle Global Startup Ecosystem Delivers Support for a New Generation of Cloud Native Startups
What could a startup do with the technical support of a giant? Discover Oracle’s Global Startup Ecosystem—the company’s hub for new businesses and solutions.
Customer Recognition
Gartner Peer Insights*
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G2
G2 is the world’s largest tech marketplace where businesses can discover, review, and manage the solutions they need to reach their potential.
TrustRadius
TrustRadius is a trusted review site for business technology. Buyers can make better decisions with unbiased and insightful reviews.
* GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and the Gartner Peer Insights Logo is a trademark and service mark of Gartner, Inc., and/or its affiliates, and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Gartner or its affiliates.