Contractor Time and Expense Entry

• How do I obtain my user credentials to log into the Cloud to enter time and expenses?

  Your sponsoring Oracle Manager should receive an automated email with your user credentials once a contractor record has been created for you. Contact your manager for the information.

• Where do I go to log my time and expense?

  Login at https://eeho.fa.us2.oraclecloud.com/ and use the Oracle HCM Time Entry and Oracle Contractor Expenses applications.

• I received an error ‘You are not authorized to login. Please contact customer service’ when trying to log in. What do I do?

  Oracle provides extra security when you access some applications from outside the Oracle network. It requires you to enter your user credentials AND a unique identification code if your computer’s IP address or device is not recognized. This identification code is sent via SMS (text) to your work mobile number in OIM (Oracle Identification Management), and for some applications, to your Oracle email if no mobile number exists.

  If you are logging in for the first time, please contact your sponsoring Manager to enter your work mobile number in OIM for you.

  If you have been working for Oracle and have a VPN account, follow the instructions below.

  1. Go to http://oim.oraclecorp.com and log in with your Oracle Single Sign-On (SSO)
  2. Click My Information
  3. Enter your mobile number in the Mobile Phone field

• I received an error ‘Invalid Login’ when trying to log in. What do I do?

  Call the Oracle Global Helpdesk at 1-800-972-4664 to request a password reset. Once reset, the credentials will be sent to your Sponsoring Manager via email.

  If you are told that your account is disabled, contact the appropriate Line of Business support person found on LOB Contact list.

• After logging in successfully to the Cloud applications, there are no project fields available. It just shows ‘Assignment’ number. Whom do I contact?

  Contact the Project Manager, or reach out to the appropriate LOB Contact, to ensure you have the appropriate role ‘Oracle Project Accounting Cloud PFM Sub Contractor’.

  Be sure to share a screen shot of the Time Entry page with the dates you are using. Note: Sometimes you might be able to enter in certain weeks, but not all. Be sure to share the details.

• What Project and Task number should I use?

  If you are not sure what values to select, or the values are not available when entering Time or Expense, contact your Project Manager or LOB Contact to make sure you have been setup properly on the project.

• I have been able to enter time for previous weeks, but when entering the current Date Range, some or none of the days are available. Whom do I contact?

  Contact the Project Manager, or reach out to the appropriate LOB Contact, to ensure you are setup on the project for the appropriate dates.

• I received an error ‘java.lang.NullPointerException’ when trying to enter or submit my time. What do I do?

  Click on OK to continue and the time will still be submitted successfully.

• I have not been paid for some of my past time and/or expenses?

  Check the status of the Time or Expense report. If it shows ‘Submitted’, contact your Project Manager to resolve.

  If the status shows ‘Approved’, take a screen shot of the report, and follow up with your Supplier. They should be the ones to communicate with the appropriate LOB Contact to resolve.

Supplier Portal Login

• How do I log into the Supplier Cloud Portal to manage our profile or submit invoices?

  As part of the supplier registration process, all new suppliers must go through the Independent Verification Process in order to get users setup to update the profile, which includes adding or changing address or bank account, or creating invoices and viewing payment details.

  If you are an existing supplier and/or not sure whom from your company might have access already, please contact the appropriate LOB Contact to assist.

• Where can I get more information about the Independent Verification Process?

  Review the Independent Verification Process FAQ to find out more information.

• Where do I go to log into the Supplier Portal?

  Login at http://suppliers.oracle.com/ and click on the first link to get to the Oracle Cloud portal.

• I have my user credentials to login to the Supplier Portal, but do not remember my password?

  Once on the Oracle Cloud portal sign on screen, hover over the information icon to the right of the Password and click on the Forgot Password link. It will prompt you to enter your Email or username and Submit. A link to reset your password will be sent to your email.

  If the password reset does not work, send email to the Oracle Supplier Data Desk at supplier-data-request_ww@oracle.com to have it reset.

• How do I view my invoices and payments in the Supplier Portal?

  After logging into the Supplier Portal, click on the Navigator icon at the left upper corner of your screen. The menu should expand and you will click on the Invoices and Payments link.

  View instructional video on Oracle Supplier Portal Cloud Video Hub.

• How do I create an invoice?

  After logging into the Supplier Portal, click on the Navigator icon at the left upper corner of your screen. The menu should expand and you will click on the Invoices and Payments link. Under that menu, you should see the Create Invoice link. Instructional video can be found on the Oracle Supplier Portal Cloud Video Hub.

  Note: When creating an invoice, be sure to overwrite the Invoice Date and the Amount (if Quantity not available on line) fields. The date will default to the current date and the amount to the full PO line amount, which would both delay reimbursement.

  If the link is not available, it could be that it has been disabled due to the Oracle Accounts Payable month end close. The dates will differ, but generally starts during the last week of the month through the first couple of days into the new month.

  If the link is not available at any time, send email to the appropriate LOB Contact or the Oracle Supplier Data Desk at supplier-data-request_ww@oracle.com to have them check your access.

• When trying to create an invoice, the Purchase Order is not available. What do I do?

  If the Purchase Order is not available in the search when creating an invoice, send email to the appropriate LOB Contact to determine the issue.

• When checking on the status of my invoices, I see that one is On Hold, or Validated invoice has not been paid. Who should I contact?

  If either of the situations occur, send email to the appropriate LOB Contact to determine the issue.

• I accidently created an invoice incorrectly or against the wrong PO. What do I do?

  Send email to P2P-helpdesk_WW@oracle.com to request it to be cancelled.