Oracle Credentials for Subcontractor Resources

• How do I get my SSO credentials?

  Your Sponsoring Manager supplies your credentials, and based on what is required it can include your Username and Password for Single Sign-On (SSO), Network Access Account (NAA), or Virtual Private Network (VPN).

• Why do I get NAA credentials?

  Subcontractors who do not have a VPN are required NAA credentials to reset their SSO password.

• What if I do not receive a One Time Pin number or receive a “Please choose your preferred method” error?

  • With VPN: Open OIM at https://oim.oraclecorp.com/, click on My Information, and enter your Mobile number (use this format: <Country code><Phone number>, for example 16501112233, 447717513654, 91994013344).
  • Without VPN: Contact your Sponsoring Manager with your mobile number and confirm it is in OIM.

• What do I do if I receive an “Invalid Login” error?

  In most cases, it means you must reset your SSO password reset. See next.

• How do I reset my SSO password?

  • With VPN: Open Oracle Identity Manager (OIM) at https://oim.oraclecorp.com, click Reset Passwords, and choose the SSO Account.
  • Without VPN, but with NAA: 1) Open https://vsupport.oracle.com/ssopasswordreset. 2) Enter your Oracle Email Address, NAA Username, and NAA Password (use NAA credentials instead of VPN credentials as prompted). 3) Enter the one time PIN number sent to your phone. 4) Enter your email address and SSO password as prompted.

• How can I reset my NAA password?

  Open https://vsupport.oracle.com/vpnpwdreset/faces/pwd_reset.jspx, and enter SSO Username and Password to log in and change your password.

• What do I do if I cannot remember either my SSO or my NAA password?

  Call the Oracle Global Helpdesk at 1-800-972-4664. After the system resets the password, the credentials are sent to your Sponsoring Manager in email.

• What if I have reset my password, but I am still unable to log in?

  Contact the appropriate person from the Contacts list.

Subcontractor Resource Time With Projects and Expenses Entry

• Where do I find information about entering my time and expenses?

  See Oracle Time With Projects (PDF) and Oracle Contractors Expenses Entry (PDF). For information about what expenses can be submitted and reimbursed, review the Supplier Travel and Expense Policy for Billable Subcontractors (PDF) and discuss any questions with the Project Manager.

• How do I obtain my user credentials to log into the Cloud to enter time and expenses?

  Your Sponsoring Manager should receive an automated email with your user credentials after your contractor record has been created. Contact your Sponsoring Manager for the information.

• Where do I go to log my time and expense?

  Log into https://eeho.fa.us2.oraclecloud.com/, and use the Oracle Time With Projects and Oracle Contractors Expenses applications.

  For information about allowable expenses, see the Supplier Travel and Expense Policy for Billable Subcontractors (PDF).

• What do I do if I received the following error message when logging in: “You are not authorized to login. Please contact customer service”?

  Oracle provides extra security when you access some applications from outside the Oracle network. It requires you to enter your user credentials and a unique identification code if your computer’s IP address or device is not recognized. This identification code is sent through SMS (text) to your work mobile number that is stored in OIM (Oracle Identification Management), and for some applications, to your Oracle email if no mobile number exists.

  If you are logging in for the first time, please contact your sponsoring Manager to enter your work mobile number in OIM for you.

  If you have been working for Oracle and have a VPN account, follow the instructions:

  1. Go to http://oim.oraclecorp.com and log in with your Oracle Single Sign-On (SSO)
  2. Click My Information
  3. Enter your mobile number in the Mobile Phone field

• I received an error ‘Invalid Login’ when trying to log in. What do I do?

  In most cases, it means you must reset your SSO password reset. See "How do I reset my SSO password?” above.

• Who do I contact if there are no project fields available for time entry? For example, after logging in successfully to the applications, there are no project fields available, and it displays “Assignment” number.

  Determine if you have the Time With Projects icon on the home page. Then, contact the Project Manager, or reach out to the appropriate LOB Contact, with as many details as possible, including: if you have the Time With Projects icon on the home screen, screen shots of the home page and the Existing Time Card interface, whether you can enter time some weeks but not others, and details related to what you are attempting to do and the errors displayed.

• What Project and Task number should I use?

  If you are not sure what values to select, or the values are not available when entering Time or Expense, contact your Project Manager or LOB Contact to make sure you are setup correctly on the project.

• What do I do if I have been able to enter time for previous weeks, but when entering the current Date Range, if no or only some of the days are available?

  Contact the Project Manager, or reach out to the appropriate LOB Contact, to ensure you are setup on the project for the appropriate dates.

• What do I do if I receive a “java.lang.NullPointerException” error when trying to enter or submit my time?

  Click on OK to continue, and the time will still be submitted successfully.

• What do I do if my Time or Expense report is still in the Submitted status?

  Contact your Project Manager to resolve.

• Why was my report rejected?

  If time card was rejected and it is unclear what to correct, talk with your Project Manager. If expenses were rejected, review what can be submitted and reimbursed in the Supplier Travel and Expense Policy for Billable Subcontractors (PDF). If it is still unclear what needs to be corrected, contact your Project Manager.

• What do I do if I have not been paid for past time and/or expenses and my Supplier tells me the time or expense has not been approved?

  Check the status of the Time or Expense report. If it shows the time or expense as “Submitted,” contact your Project Manager to resolve.

  If the status shows ”Approved,” take a screen shot of the report, and follow up with your Supplier. If necessary, your Supplier can contact the appropriate LOB Contact to resolve.

Supplier Portal Login for Suppliers

• How do I log into the Supplier Cloud Portal to manage our profile or submit invoices?

  As part of the supplier registration process, all new suppliers must go through the Independent Verification Process in order to get users setup to update the profile, which includes adding or changing address or bank account, or creating invoices and viewing payment details.

  If you are an existing supplier and are not sure who from your company might have access already, please contact the appropriate LOB Contact to assist.

• Where can I get more information about the Independent Verification Process?

  Review the Independent Verification Process FAQ (PDF) to find out more information.

• Where do I go to log into the Supplier Portal?

  Login at http://suppliers.oracle.com/ and click on the first link to get to the Oracle Cloud portal.

• I have my user credentials to login to the Supplier Portal, but do not remember my password?

  Once on the Oracle Cloud portal login screen, hold your cursor over the information icon to the right of the Password and click on the Forgot Password link. It will prompt you to enter your email or username and click Submit. A link to reset your password will be sent to your email.

  If the password reset does not work, send email to the Oracle Supplier Data Desk at supplier-data-request_ww@oracle.com and request a password reset.

• How do I view my invoices and payments in the Supplier Portal?

  After logging into the Supplier Portal, click on the “Navigator” icon at the left upper corner of the screen. When the menu expands, click “Invoices and Payments.”

  View instructional video on the Oracle Supplier Portal Cloud Video Hub.

• How do I create an invoice?

  After logging into the Supplier Portal, click on “Navigator” icon at the left upper corner of the screen. When the menu expands, click “Invoices and Payments.” Under that menu, click “Create Invoice.”

  View the instructional video on the Oracle Supplier Portal Cloud Video Hub.

  Note: When creating an invoice, be sure to overwrite the Invoice Date and the Amount (if Quantity not available on line) fields. The date will default to the current date and the amount to the full PO line amount, which would both delay reimbursement.

  If the link is not available, it could be that it has been disabled due to the Oracle Accounts Payable month end close. The dates will differ, but generally starts during the last week of the month through the first couple of days into the new month.

  If the link is not available at other times, send email to the appropriate LOB Contact or the Oracle Supplier Data Desk at supplier-data-request_ww@oracle.com to have them check your access.

• When trying to create an invoice, the Purchase Order is not available. What do I do?

  If the Purchase Order is not available in the search when creating an invoice, send email to the appropriate LOB Contact to determine the issue.

• Who should I contact if checking on the status of my invoices I see either that it is On Hold or that a Validated invoice has not been paid?

  If either of the situations occur, send email to the appropriate LOB Contact to discuss and resolve the issue.

• What do I do if I accidently created an invoice incorrectly or against the wrong PO?

  Send an email to P2P-helpdesk_WW@oracle.com and request that the invoice be cancelled.