This page includes the following information to for Billable Subcontract Resources:
Only as Needed
Your Sponsoring Manager or related contact supplies your Single Sign-On (SSO) and Network Access Account (NAA) credentials. Use the SSO credentials to log into necessary Oracle accounts. The NAA is the base VPN, which you must have to reset your SSO account.
The passwords for both accounts expire every 90 days. You must reset the passwords for both accounts before they expire.
Only if required perform services will other accounts or additional VPN accounts be setup and provided.
You will need a Two Factor Authentication to log into Oracle network to access Oracle Learning, Oracle websites, and Oracle based tools. Your Sponsoring manager must obtain your mobile phone number to setup SMS Two Factor Authentication (2FA).
When you log in, if prompted, select One time Pin through SMS.
To use a One Time Pin through SMS, you your Sponsoring Manager must have added your mobile number in Oracle Identity Manager (OIM).
When you log in, the system sends a one-time pin to your mobile phone.
If you do not receive one or see an error message, contact your Sponsoring Manager with your mobile number so the manager can confirm the phone number is correct in Oracle Identity Manager (OIM).
In most cases, it means you must reset your SSO password reset. See next question.
You must reset your password every 90 days or less. Please keep track of this so that you do not have to request a password reset.
To reset your SSO password with only an NAA VPN:
To reset your SSO password with both NAA and Cisco AnyConnect VPN:
Note: Cisco AnyConnect VPN is granted only if required to perform work.
You must reset your password every 90 days or less. Please keep track of this so that you do not have to request a password reset. To reset your NAA password:
Contact your Sponsoring Manager.
If you are unable to change the passwords for either your SSO or NAA, please post to the Slack channel: #it-support or call the Global Service Desk (your Sponsoring Oracle Manager or contact might need to supply you with the phone number).
If the Helpdesk suggests you get a VPN Cisco AnyConnect account and you do not have that, tell them your NAA account is the only VPN account you have or need based on what services you are performing as a Billable Subcontractor.
Contact your Sponsoring Manager.
Your Sponsoring Manager might direct you to Oracle IT Support. If the Helpdesk suggests you get a VPN account, tell them your NAA account is the only VPN account you have or need based on what services you are performing as a Billable Subcontractor.
Your Oracle Sponsoring Manager has more information about this, so discuss with your Sponsoring Manager. You or your Oracle Sponsoring Manager must contact the helpdesk and request an SSO password reset.
The system sends new credentials to your Oracle Sponsoring Manager who will then have to provide you with the information.
Contact the Project Manager or your Oracle contact, supplying as many details as possible, including: if you have the Time With Projects icon on the home screen, screen shots of the home page, whether you can enter time some weeks but not others, and details related to what you are attempting to do and the errors displayed.
If you are not sure what values to select, or the values are not available when entering Time or Expenses, contact your Project Manager or your Oracle contact and make sure you are setup correctly on the project.
Contact the Project Manager or your Oracle contact to ensure you are setup on the project for the appropriate dates.
Contact your Project Manager to resolve.
If the Project Manager rejects a timecard and it is unclear what to correct, talk with your Project Manager.
If the Project Manage rejects, review what can be reimbursed in the Supplier Travel and Expense Policy for Billable Subcontractors (PDF). If it is still unclear what you must correct, contact your Project Manager.
Check the status of the time or expense report.