Billable Subcontract Services Service Provider/Supplier Information

Billable Subcontract Services cover scenarios where Oracle engages Service Providers (Suppliers) to provide Resources to perform services for an Oracle Entity or on behalf of an Oracle Entity for an Oracle customer/client.

This page includes the following information to for Billable Subcontract Services Suppliers:

  • Invoicing Oracle
  • Frequently Asked Questions (FAQs) About Invoicing
  • Supplier Work at Risk (WAR) Notice

Invoicing Oracle

The Oracle Supplier Portal Cloud is Oracle’s Supplier (also known as Service Providers) management system. The portal provides Suppliers with access to a secure, integrated site with full visibility into the Supplier’s company profile.

Using the portal, Suppliers can do the following:

  • Manage and initiate profile changes, including addresses, bank accounts, contacts, business classifications, products, and services.
  • Request access to view your purchase orders.
  • Monitor the status of your invoices.
  • View payment information.

We strongly recommend using the Oracle Supplier Portal Cloud to view invoice and payment status.

Oracle accepts electronic invoices through several methods, and it some countries it is required as stated in the Statement of Work (SOW). In supported countries, Suppliers can request access to create invoices in the Portal. Electronic Invoicing at Oracle describes what is required and the electronic invoicing options.

For questions about Procurement or Accounts Payable, contact Oracle’s S2S Helpdesk. For questions about Supplier Portal, contact Oracle Supplier Data Management.

Note: Suppliers are not able to create invoices during month end close in Oracle Supplier Portal Cloud. The news feed on the main page the Portal indicates that the functionality is not available and indicates when it will be available again.

Frequently Asked Questions (FAQ) About Invoicing

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    • Q: What do I do if I am not aware who from my company has access to Oracle Supplier Cloud Portal?

      If you are an existing supplier and are not sure who from your company might have access already, work with your Oracle contact.

    • Q: Where can I get more information about the Independent Verification Process?

      For more information, see the Independent Verification Process FAQ (PDF).

    • Q: I have my user credentials to login to the Supplier Portal and cannot remember my password. What should I do?

      In Oracle Supplier Portal Cloud login screen, hold the cursor over the information icon to the right of the Password and click on the Forgot Password link. The system prompts you to enter your email or username and click Submit. A link to reset your password will be sent to your email.

      If the password reset does not work, send email to the Oracle Supplier Data Desk at and request a password reset.

    • Q: How do I view my invoices and payments in the Supplier Portal?

      Log into Oracle Supplier Portal Cloud, click the Navigator icon at the left upper corner of the screen, and from the menu choose Invoices and Payments.

    • Q: How do I create an invoice?

      Log into Oracle Supplier Portal Cloud, click the Navigator icon at the left upper corner of the screen, from the menu choose Invoices and Payments, and then choose Create Invoice.

      When creating an invoice, be sure to overwrite the default settings for Invoice Date and the Amount (if Quantity not available online) fields.

      If the link is not available, it could be that it has been disabled due to the Oracle Accounts Payable month end close.

      If the link is not available at other times, send email to your Oracle contact or to the Oracle Supplier Data Desk at, explaining the issue.

    • Q: When trying to create an invoice, the Purchase Order is not available. What should I do?

      If the Purchase Order is not available in the search when creating an invoice, work with your Oracle contact to resolve the issue.

    • Q: Who should I contact if checking on the status of my invoices I see either that it is On Hold or that a Validated invoice has not been paid?

      If either of the situations occur, work with your Oracle contact to resolve the issue

    • Q: What should I do if I created an invoice incorrectly or against the wrong PO?

      Send an email to and request that the invoice be cancelled.

Supplier Work at Risk (WAR) Notice

All subcontract services performed by a Supplier, and payment of fees by Oracle to Supplier related thereto, are subject to the terms of Oracle subcontract agreements, which must be executed by Oracle and the Supplier prior to the commencement of the applicable services. For Oracle Billable Subcontract Services, these Oracle subcontract agreements consist of the Oracle Services Provider Agreement (SPA), related Statement of Work(s), and ancillary documents.

You agree that any Services performed prior to the execution of a Statement of Work (“Interim Period”) are subject to the terms the current Oracle Services Provider Agreement (SPA). The following is a sample of the current version of the SPA:

For Oracle Health WAR Notices, see Oracle Health Contracts.