8x8 delivers high-quality service with OCI’s flexible shapes and global regions
The unified communications solution provider improves cost-performance and uptime by seamlessly migrating its global meeting services to OCI.
“We work very closely with our OCI project team from development to production to support. OCI Logging and Analytics enables us to have single view of all our applications and infrastructure, across all our regions, so whenever there is an outage, we can find the root cause with a much smaller team resolve it much faster.”
Business challenges
8x8 is a leading provider of an integrated and cloud native platform that delivers customer engagement and communications services across contact center, voice, chat, and messaging systems. More than 3 million active business users at over 55,000 midsize and enterprise organizations in 160 countries rely on 8x8 to collaborate faster and work smarter.
8x8 has been recognized as a leader on Gartner’s Magic Quadrant for Unified Communications as a Service (UCaaS) for 12 years and a leader on Gartner’s Magic Quadrant for Contact Center as a Service (CCaaS) for 9 consecutive years.
8x8 evaluated cloud platforms that could deliver consistently low network latency, significant outbound bandwidth, and large-scale compute services to deliver an exceptional experience to its growing number of business users globally. The company also sought a cloud provider that offered an exceptional cost-performance ratio and shared its commitment to sustainability and energy efficiency.
8x8 moved its video meeting services from AWS to OCI to realize lower costs and improved performance, support, and security.
Why 8x8 Chose Oracle
Performance was 8x8’s top consideration when evaluating cloud providers. It also required a proven partner with global reach to provide flexibility of Ampere Arm-based compute to optimize VM workloads, support rapid expansion, and collaborate on ways to expand its business. 8x8 also assessed each cloud provider’s investment in security, support, and cost-performance ratio. Ultimately, 8x8 selected Oracle Cloud Infrastructure (OCI) for its extensive global coverage, availability, performance, cost efficiency, and security. 8x8 also chose OCI Logging Analytics to run a single logging and analytics implementation across its entire OCI footprint, further lowering its cost and complexity.
8x8 replaced all its former logging and analytics tools with Oracle Logging Analytics, allowing the company to detect and resolve issues faster while lowering costs.
Results
In 2020, 8x8 moved its video meeting services to OCI, going live within four days of signing the Oracle agreement. Initial benefits included significant cost reductions across its compute, network transfer, and storage services as compared with AWS. The company also experienced a more than 25% increase in performance per node and an 80% reduction in network egress costs with OCI.
Subsequently, 8x8 migrated its core communications services and other workloads from legacy data centers to OCI. The company now runs its core voice services including session border controls, call flows, media servers, and video on OCI. Additionally, over 300 Kubernetes microservices globally utilize OCI Kubernetes Engine (OKE) and OCI Functions to improve development. As 8x8 deployed OKE across 26 global regions and over 1,700 nodes, it relied on the OCI team to provide highly collaborative support at all levels.
The company also uses Oracle Cloud Observability and Management Platform to monitor its entire IT environment, helping to ensure the best customer experience. More than 750 8x8 users at different levels use ML-based Oracle Logging Analytics to ingest and interactively analyze hundreds of terabytes of log data each month across on-premises and cloud applications and infrastructure. This helped the company to quickly identify and remediate needle-in-a-haystack anomalies, detect them in minutes, and drastically reduce troubleshooting times when compared to the traditional log access. Database with PostgreSQL was also migrated from AWS to OCI to support applications analytics further contributing to cost savings. 8x8 also gained real-time visibility into the health and performance of its applications.
In 2023, 8x8 migrated its core video services to OCI Ampere-Based Compute, resulting in further cost-performance efficiencies. With Ampere A1 CPUs, the company now sustains up to 80% CPU utilization, representing more than a 30% increased utilization per core without degradation in performance.
OCI's rapid scaling of services and extensive network of cloud regions enhanced 8x8’s ability to significantly expand its global reach. Its millions of users enjoy high availability and low latency regardless of location. Oracle’s continued investment in delivering security at every level to power even the most demanding businesses provides 8x8’s leadership and employees with more peace of mind.
About the customer
8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter.