HBL cuts hiring and performance review time with Oracle Fusion Cloud HCM
The Pakistan bank uses Oracle Fusion Cloud HCM to trim hiring time and reduce the performance review cycle from months to about 30 days.
Pakistan | Commercial Banking and Credit Services
“Oracle Fusion Cloud Applications make it easier to deliver training to our employees, helping them grow internally in the organization and connecting more closely with them.”
Video: HBL Cuts Hiring and Performance Review Time with Oracle Fusion Cloud HCM (2:52)
As Pakistan’s premier financial institution, HBL is a leader in retail, commercial, and corporate and investment banking. HBL needed a faster way to pinpoint the right talent among a high volume of job applicants, to hire and onboard them efficiently, and find an easier way to keep employees’ skills up to date. Using Oracle Fusion Cloud HCM, the bank enjoyed easier candidate screening and reduced the time needed to hire and onboard an employee. Once hired, employees can access mandatory training on mobile or desktop devices and better understand their performance with a review process that is shorter and more relevant than before.
Why HBL chose Oracle
HBL implemented Oracle Fusion Cloud HCM to introduce faster and more efficient hiring, onboarding, and performance management. HBL also chose Oracle Cloud HCM for its ability to help the bank manage ongoing training of employees, including supporting phone-based training. Judged the Best Bank in Pakistan at the Euromoney Awards for Excellence 2024 with a commitment to client-centricity, HBL puts a priority on regularly training team members to improve service quality.
Results
After implementing Oracle Fusion Cloud HCM, the HR team reduced the total length of the onboarding process and cut the performance review process from months to about 30 days. The bank also tapped Fusion Cloud HCM to improve employee engagement and performance management. Because Fusion Cloud HCM makes performance evaluations easier and faster, bank managers can offer evaluations twice a year or quarterly instead of annually. Cloud HCM also aided managers and employees in setting employee goals that align with the bank’s business objectives, and supported communication about those goals throughout the year. Managers and employees can update their goals and share the changes with each other. “In the service industry, there’s a dynamic movement of targets at times, so we need more engagement and interaction between line management and the employees, so they know how they’re performing in this ecosystem,” says Faisal Anwar, the bank’s CTO.
HBL wants to tap the AI capabilities embedded into Oracle Fusion Cloud HCM to improve the way it engages with employees. These capabilities include identifying skills gaps among employees, addressing those gaps by providing personalized training, and continuing to help HBL speed up the hiring process by screening for the best candidates. HBL is also exploring using Oracle Database 23ai to assist with solving business problems such as improving fraud detection.
Partners
Oracle Customer Success Services (CSS) supported HBL in its transformation to Oracle Fusion Cloud Applications and is also developing a roadmap for additional Oracle Cloud services and adopting Oracle’s Redwood UI based on CSS’s understanding of HBL’s business and customers.
About the customer
HBL is Pakistan’s leading bank. The award-winning bank aims to provide a frictionless experience for customers, from paperless consumer financing on the mobile app and digital onboarding for farmers to e-wallets for microfinance clients and e-trading for large corporations.