Quest Diagnostics simplifies HR support with Oracle Fusion Cloud HCM AI agents
The diagnostic services provider gives 55,000 employees faster answers to HR questions and boosts support efficiency nationwide with Oracle AI agents.
“It took just minutes to turn on Oracle AI agents and connect them to our HR data. The native integration made everything simple, without complex setup or extra work.”
Quest Diagnostics, a global leader in laboratory diagnostics with nearly 55,000 employees, operates the most extensive network of patient service centers and health partners in the US, processing millions of health tests every year. Its HR team faced a growing number of day-to-day employee questions and repetitive administrative tasks, making it challenging to maintain fast response times and manage costs. To address the rising demand for HR support, Quest Diagnostics started deploying Oracle AI agents that help employees quickly find answers to questions such as payslip and HR policy inquiries on their own. As a result, HR staff spend less time answering routine questions and more time on higher-value work, and employees get fast, secure support whenever they need it, improving the experience for everyone.