Oracle B2C Service Accelerators
Unless explicitly identified as such, the sample code here is not certified or supported by Oracle; it is intended for educational or testing purposes only.
Name |
Description |
HTML Download |
Github Download |
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| Live Chat Sentiment Analysis Accelerator for Oracle B2C Service | The Live Chat Sentiment Analysis Accelerator for B2C Service provides an example sample code and documentation for building integration with OCI Services and leverages the language service classification capability to predict sentiment of customer response on a live chat in real-time, and flag chats for deteriorating sentiment and direct supervisor ask. The accelerator uses a third-party model to label the sentiments of past data for initial training. | ||
| Incident Classifier Accelerator for Oracle B2C Service | The Incident Classifier Accelerator for B2C Service provides example source code and documentation for building integration with OCI Data Science platform and leverage the AI/ML capability to predict product/category/disposition field for incident classification and routing. | ||
| Augmented Reality Accelerator for CX Service | The Augmented Reality Accelerator for CX Service provides example source code and documentation for building iOS ARKit-based AR experiences which surface service processes, IoT device and sensor data, and 3D model interaction conventions into a spatially aware experience for next generation self-service and field service. | ||
| Telephony and SMS Accelerator for Browser UI (Twilio) | The Telephony and SMS Accelerator for Browser UI demonstrates how to implement telephony and SMS solutions using Oracle B2C Service's Browser UI extensibility platform. This integration leverages Twilio's services that complement UI controls to place and receive calls, manage an IVR, and send SMS messages. | ||
| Oracle Social Cloud Accelerator for Oracle B2C Service | The Oracle Social Cloud Accelerator is provided to demonstrate surfacing social data provided through Oracle Social Cloud into Oracle B2C Service from a variety of social media properties. Agents can view social posts and communicate to contacts through their social media accounts directly in Oracle B2C Service. | ||
| B2C Service IoT Accelerator Configuration Guide | Integrating Oracle Internet of Things Cloud Service with Oracle B2C Service. | ||
| CX Sales Accelerator and Configuration Guide | The Sales Accelerator is provided to help customers and partners confidently leverage our platform and proven design patterns to meet their own unique needs. To use the Sales Accelerator for Oracle B2C Service, you must have working instances on the following:
You must integrate Oracle B2C Service with Oracle CX Sales using Oracle Integration Cloud Service. |
Compiled Add-Ins: This sample is released under the UPL License. |
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| B2C Service Out of Office Accelerator and Configuration Guide | The Out of Office Accelerator is provided to help customers and partners confidently leverage our platform and proven design patterns to meet their own unique needs. |
Download Source Files Including Binaries. This sample is released under the UPL License. |
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| B2C Service and eBusiness Suite Integration and Configuration Guide | B2C Service Accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service. The EBS Accelerator is provided to help customers and partners confidently leverage our platform and proven design patterns to meet their own unique needs. |
See video. |
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| B2C Service and Siebel Integration and Configuration Guide | B2C Service Accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service. The Siebel Accelerator is provided to help customers and partners confidently leverage our platform and proven design patterns to meet their own unique needs. |
See video. |
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| B2C Service and Field Service Integration and Configuration Guide | The TOA Accelerator is provided to help customers and partners confidently leverage our platform and proven design patterns to meet their own unique needs. |