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Oracle B2C Service Accelerators

Unless explicitly identified as such, the sample code here is not certified or supported by Oracle; it is intended for educational or testing purposes only.

Name

Description

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Augmented Reality Accelerator for CX Service The Augmented Reality Accelerator for CX Service provides example source code and documentation for building iOS ARKit-based AR experiences which surface service processes, IoT device and sensor data, and 3D model interaction conventions into a spatially aware experience for next generation self-service and field service.
Telephony and SMS Accelerator for Browser UI (Twilio) The Telephony and SMS Accelerator for Browser UI demonstrates how to implement telephony and SMS solutions using Oracle B2C Service's Browser UI extensibility platform. This integration leverages Twilio's services that complement UI controls to place and receive calls, manage an IVR, and send SMS messages.
Oracle Social Cloud Accelerator for Oracle B2C Service The Oracle Social Cloud Accelerator is provided to demonstrate surfacing social data provided through Oracle Social Cloud into Oracle B2C Service from a variety of social media properties. Agents can view social posts and communicate to contacts through their social media accounts directly in Oracle B2C Service.
B2C Service IoT Accelerator Configuration Guide Integrating Oracle Internet of Things Cloud Service with Oracle B2C Service.
MAF (Mobile Application Framework) Accelerator and Configuration Guide The Mobile Accelerator provides the core features needed to create mobile solutions that incorporate Oracle B2C Service incident, contact, and organization management capabilities into cross-platform applications.
CX Sales Accelerator and Configuration Guide

The Sales Accelerator is provided to help customers and partners confidently leverage our platform and proven design patterns to meet their own unique needs. To use the Sales Accelerator for Oracle B2C Service, you must have working instances on the following:

  • Oracle B2C Service
  • Oracle CX Sales
  • Oracle Integration Cloud Service

You must integrate Oracle B2C Service with Oracle CX Sales using Oracle Integration Cloud Service.


Compiled Add-Ins:




This sample is released under the UPL License.

B2C Service Out of Office Accelerator and Configuration Guide The Out of Office Accelerator is provided to help customers and partners confidently leverage our platform and proven design patterns to meet their own unique needs.

Download Source Files Including Binaries. This sample is released under the UPL License.

B2C Service and eBusiness Suite Integration and Configuration Guide B2C Service Accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service. The EBS Accelerator is provided to help customers and partners confidently leverage our platform and proven design patterns to meet their own unique needs.

See video.

B2C Service and Siebel Integration and Configuration Guide B2C Service Accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service. The Siebel Accelerator is provided to help customers and partners confidently leverage our platform and proven design patterns to meet their own unique needs.

See video.

B2C Service and Field Service Integration and Configuration Guide The TOA Accelerator is provided to help customers and partners confidently leverage our platform and proven design patterns to meet their own unique needs.