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Oracle Service Cloud Accelerators

Unless explicitly identified as such, the sample code here is not certified or supported by Oracle; it is intended for educational or testing purposes only.

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The Augmented Reality Accelerator for CX Service provides example source code and documentation for building iOS ARKit-based AR experiences which surface service processes, IoT device and sensor data, and 3D model interaction conventions into a spatially aware experience for next generation self-service and field service. Augmented Reality Accelerator for CX Service

The Telephony and SMS Accelerator for Browser UI demonstrates how to implement telephony and SMS solutions using Oracle Service Cloud's Browser UI extensibility platform. This integration leverages Twilio's services that complement UI controls to place and receive calls, manage an IVR, and send SMS messages. Telephony and SMS Accelerator for Browser UI (Twilio)

The Oracle Social Cloud Accelerator is provided to demonstrate surfacing social data provided through Oracle Social Cloud into Oracle Service Cloud from a variety of social media properties. Agents can view social posts and communicate to contacts through their social media accounts directly in Oracle Service Cloud. Oracle Social Cloud Accelerator for Oracle Service Cloud

Integrating Oracle Internet of Things Cloud Service with Oracle Service Cloud. OSvC IoT Accelerator Configuration Guide

The Mobile Accelerator provides the core features needed to create mobile solutions that incorporate Oracle Service Cloud incident, contact, and organization management capabilities into cross-platform applications. MAF (Mobile Application Framework) Accelerator and Configuration Guide

- Compiled Add-Ins:




This sample is released under the UPL License.

The Sales Accelerator is provided to help customers and partners confidently leverage our platform and proven design patterns to meet their own unique needs. To use the Sales Accelerator for Oracle Service Cloud, you must have working instances on the following:

  • - Oracle Service Cloud
  • - Oracle Sales Cloud
  • - Oracle Integration Cloud Service

You must integrate Oracle Service Cloud with Oracle Sales Cloud using Oracle Integration Cloud Service.

Sales Accelerator and Configuration Guide

- Download Source Files Including Binaries. This sample is released under the UPL License.

The Out of Office Accelerator is provided to help customers and partners confidently leverage our platform and proven design patterns to meet their own unique needs. Out of Office Accelerator and Configuration Guide

- See video

Service Cloud Accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle Service Cloud (OSvC). The EBS Accelerator is provided to help customers and partners confidently leverage our platform and proven design patterns to meet their own unique needs. EBS/Oracle Service Cloud Integration and Configuration Guide

- See video

Service Cloud Accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle Service Cloud (OSvC). The Siebel Accelerator is provided to help customers and partners confidently leverage our platform and proven design patterns to meet their own unique needs. Siebel/Oracle Service Cloud Integration and Configuration Guide
The TOA Accelerator is provided to help customers and partners confidently leverage our platform and proven design patterns to meet their own unique needs. TOA Field Service Cloud/Oracle Service Cloud Integration and Configuration Guide

- Presentation video of the Oracle Open World session on OSvC Integration Capabillites, Read/Write Report Addins, and the OData Ecosystem.

- EBS Accelerator

- Siebel Accelerator

OOW 2015 Demo Videos