Oracle Certification Program Guidelines
Export Restrictions Policy
In accordance with US trade laws and regulations, the following conditions apply to candidates who are nationals of countries/regions under US restrictions (including Cuba, Iran, North Korea, Syria, and Crimea). Special restrictions also apply to citizens of Venezuela.
- We cannot directly or indirectly accept payment from nor directly or indirectly deliver exams to candidates who are nationals of export restricted countries, wherever they’re located.
- If a national of an export restricted country registers for the exam at a test center in an authorized country, with an address in an authorized country, and arrives at the test center with an ID from an export restricted country, the candidate will be turned away and forfeit the exam fee.
- Case-by-case consideration may be given to permanent residents who are living outside the export restricted country.
- If a candidate is a national of an export restricted country and has permanent residence outside that country, the candidate may request an exemption by contacting the Oracle Certification Program and providing a copy of a valid ID confirming their new permanent resident status.
- The candidate must provide two IDs at the test center, neither of which can contain an address in the export restricted country. One must be a government-issued ID from the new country of residence, confirming the candidate's permanent resident status. Both IDs must contain the candidate's signature.
- Please note that though there are provisions for permanent residents, export licensing requirements may still apply, so even if the candidate has permanent residence outside of an export restricted country, we may not be able to allow the candidate to take a certification exam or be able to provide the candidate with a certificate.
- Other exceptions that may apply include
- Individuals who have approved asylee status in a country outside the embargoed country list.
- Individuals who have dual citizenship and whose most recent country of citizenship isn’t on the embargoed countries list.
- All exceptions require complete documentation and will be reviewed on a case-by-case basis according to presiding US law.
- File a service request with the Oracle Certification Program for review.
Exam Retake Policy
Candidates may schedule a retake of a failed exam, for an earliest appointment date from the failed exam appointment date.
Candidates may retake an online non-proctored exam at any time. Each attempt requires an exam attempt purchased as a Certification exam Learning Subscription. Exams that are part of a special promotion will be governed by the terms of that promotion.
Candidates may not retake a passed exam at any time.
If a candidate creates a new ID to bypass the retake policy, the results of the retaken exam will be invalidated. No refunds or credit will be provided by Oracle or any of its partners. Failure to adhere to this policy is a direct violation of the Oracle Certification Program Candidate Agreement (PDF) that you agreed to at the time you took the exam and could result in additional actions such as (but not limited to) the revocation of credentials that you hold or being banned from the Oracle Certification Program or barred from taking Oracle exams in the future.
Exam Attempt Policy
An exam is associated and redeemable through a MyLearn account with the purchase of an Oracle Exam Learning Subscription. Oracle Exam Attempts are applied when registering to take an exam. Each time you take an exam, an Exam Attempt is deducted from your account. Oracle Exam Attempts validity are handled as subscriptions and any usage, such as registration, cancelation and rescheduling, needs to be within the Exam Attempt subscription date.
Oracle and Oracle authorized resellers may sell Exam Subscriptions. Oracle does not guarantee the authenticity of subscriptions that are obtained from any individuals or entities other than Oracle or Oracle authorized resellers. Individuals who acquire and use counterfeit subscriptions and/or certification subscriptions obtained from an unauthorized source may be subject to program sanctions at the discretion of Oracle, including a lifetime ban on taking all future exams and the nullification of all previous exam results and certifications. Oracle will not compensate candidates for counterfeit subscriptions or subscriptions obtained from an unauthorized source.
Pricing Policy
When there are differences in the currencies accepted by Oracle University and the test vendor (Pearson VUE) for a particular country, the exam price will be provided in the currency offered by Oracle University. In these cases, candidates can either (1) purchase a voucher through Oracle University in the currency offered (usually local currency) or (2) purchase the exam directly from the test vendor in the currency offered by the test vendor. Candidates will need to check exam prices at pearsonvue.com/oracle to confirm the currency accepted by the vendor for the selected exam. Exam price currency conversions are reviewed and updated annually at Oracle, and due to daily currency rate fluctuations, the USD price may not always exactly map to the stated price in the local currency. Note that we won’t provide refunds or adjustments for fluctuating currencies.
Recertification Policy
Oracle Cloud Infrastructure certifications are valid for a period of 24 months from the date the credential is earned.
Oracle Cloud Applications Professional certification credentials remain current for 18 months from the date the credential is earned. To remain current a professional credential can be renewed by taking the corresponding Delta exam.
Candidates with expired credentials may take the Delta exam prior to, or anytime after, a professional credential has expired.
The renewed credential is valid for 18 months after successfully completing the Delta exam.
Delta exams are free.
Exam Scoring Policy
Oracle routinely publishes new versions of its Oracle Certification exams. The passing score for each exam version is set independently to maintain a consistent scoring standard across versions.
Post exam completion, Oracle provides a score report with an overall performance summary, including a final total score, pass/fail status, and a breakdown of performance across key exam domains. For exam security and integrity, Oracle does not provide details on specific questions or answers that were missed. The domain performance breakdown in the score report can be used to focus on the sections where more preparation may be needed.
Reschedule Policy
If you need to reschedule your exam, you must reschedule at least 24 hours before your appointment time.
Cancellation Policy
If you need to cancel your exam, you must cancel at least 24 hours before your appointment time. If you fail to cancel at least 24 hours before your appointment, you risk forfeiting your exam attempt.
Any expenses incurred beyond the cost of the exam are the candidate's sole responsibility. Oracle won’t be responsible for any of these costs, including but not limited to travel, equipment, and lost wages.
Logo Guidelines
Logos are no longer being issued for new certifications. If you were issued a logo prior to January 1, 2019, you still have access to that logo in CertView. Oracle Certification logos may be used on your business card, resume, and a number of other places.
Sign in to CertView to access your certification logos. Use your Oracle.com account (SSO) to sign in, or select the option to Create a new account if you don’t already have an SSO.
Customer Satisfaction Policy
General Oracle Certification Inquiries:
For any inquiries regarding the Oracle Certification Program, candidates should submit a Service Request ticket through Oracle University Contact. To ensure a prompt and efficient response, please provide all relevant and required information within your request.
Important Note:
In accordance with the Oracle Certification Program Candidate Agreement, it is strictly prohibited to disclose or share the content of any Oracle Certification exam. Therefore, support inquiries must not contain references to specific exam content or questions.
Steps to Submit an Inquiry:
1. Visit the Oracle University Contact page (where the request ticket can be filed).
2. Fill out a Service Request ticket, ensuring all required fields are completed accurately.
3. Provide clear and concise details related to your inquiry, excluding any exam content or confidential information.
Certification Verification
There are several convenient ways to share and verify your Oracle Certification:
1. Score Report:
Access and download your Examination Score Report from the Exam Results section on CertView. This report can be shared as proof of your certification.
2. Digital Badge:
Download and share your digital badge from the Credential Management section on the Oracle Certified Candidate portal at CertView. Your digital badge serves as an official verification of your certification.
3. Digital Badge Verification:
Each valid digital badge is linked to an Oracle-maintained verification page. This page confirms the credential, the date it was earned, the expiration date (if applicable), and the skills acquired.
4. eCertificate:
Download and print a PDF copy of your certificate from the Credential Management section on the Oracle Certified Candidate portal at CertView. This eCertificate is a formal recognition of your achievement.
Testing Irregularity and Violations
Candidates who violate Oracle's Certification Program exam rules and policies may face sanctions, including certification revocation, future exam bans, or forfeiture of exam results. If a candidate believes they were wrongfully sanctioned or has mitigating circumstances, they may appeal through the following process:
1. Initiating the Appeal:
Submit a formal written appeal within 14 calendar days of the sanction notification.
Include:
- Your name, Oracle Testing ID, and exam details.
- A clear explanation of the basis for the appeal.
- Any supporting documentation or evidence.
2. Appeal Submission:
Submit the appeal via a service request through https://education.oracle.com/certificationsupport.
3. Review Process:
- Oracle will acknowledge receipt of the appeal within 5 business days.
- The Certification Appeals Team will review all materials and may request additional information.
- Oracle may conduct an internal investigation, including interviewing proctors or staff involved in the exam session.
4. Outcome and Decision:
The Appeals Team will provide a decision within 30 calendar days of receiving the complete appeal. The outcome may:
- Uphold the original sanction.
- Modify the sanction (e.g., reduce or revoke penalties).
- Reverse the sanction, reinstating the certification and exam results.
5. Finality of Decision:
All decisions by the Certification Appeals Team are final, and no further appeals will be considered.
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