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Questions tendances

Health Sciences Support

Please refer to the product list below to contact the appropriate support team for assistance.

Support

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    Clinical Products

  • ClearTrial

    To receive support assistance for ClearTrial Cloud Service, please open a Service Request (SR) using the Health Sciences Support Cloud tool available at http://hsgbu.custhelp.com. For Japanese language support, please use: http://hsgbu-jp.custhelp.com.

    Support assistance by telephone is also available by calling one of the numbers below:

    Country Toll Free Number
    USA +1 877-206-4846

    If you experience difficulties with any of the toll free numbers you can call +44 207 131 2838 (please note that this is an international number and you will be charged when dialing it).

  • Oracle Clinical (OC)

    To request support assistance please open a Service Request (SR) from My Oracle Support (MOS) https://support.oracle.com/portal

    Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization.

    Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: http://www.oracle.com/us/support/contact

  • Clinical Development Analytics (CDA)

    To request support assistance please open a Service Request (SR) from My Oracle Support (MOS) https://support.oracle.com/portal

    Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization.

    Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: http://www.oracle.com/us/support/contact

  • Clinical One Cloud Service: Data Collection (incl. integration with Central Coding and CRF Submit), Randomization and Trial Supply Management (RTSM), Digital Gateway (Integration Hub) and HS Learn Manager

    To receive support assistance please open a service request (SR) using Health Sciences Support Cloud. For Japanese language support, please use: http://hsgbu-jp.custhelp.com

    Support assistance by telephone is also available by calling one of the numbers below:

    Country Toll Free Number
    Argentina +541152996103
    Australia +61730317005
    Austria +43133777140
    Belgium +3227191333
    Bosnia +38733958920
    Brazil +551151877127
    Bulgaria +35929238160
    Chila +56226665052
    China +861061065025
    Colombia +5716116646
    Costa Rica +50622055520
    Croatia +38516306300
    Czech Republic +420220437210
    Denmark +4544808070
    Egypt +20235350080
    Estonia +3726287720
    Finland +35832312010
    France +33157602010
    Germany +493312007110
    Greece +302106789440
    Hong Kong +85236551725
    Hungary +3612241777
    Indonesia +622125552115
    Ireland +35318031990
    Israel +97286200920
    Italy +390224959060
    Japan +81363022611
    Jordan +96265200870
    Lebanon +9611963220
    Lithuania +37052047510
    Malaysia +60322993045
    Mexico +525536004007
    Morroco +212522977358
    Netherlands +31306627280
    New Zealand +6449785450
    Norway +4767526868
    Pakistan +92512099730
    Peru +5116151009
    Philippines +6324791120
    Poland +48224562440
    Portugal +351214235240
    Romania +40212073873
    Russia +74956411525
    Saudi Arabia +966138049530
    Singapore +6564361405
    Slovakia +421257288030
    South Africa +27214007250
    South Korea +82221947645
    Spain +34916036550
    Sweden +46858778050
    Switzerland +41225562770
    Taiwan +886287267360
    Thailand +6626964745
    Turkey +903122488710
    UK +442035742273
    Ukraine +380322429720
    United Arab Emirates +97144259100
    USA +17814421200
    Venezuela +582129551310
  • Clintrial

    Users can log new issues, view progress and search for knowledge using our ticketing tool Support Cloud, available at hsgbu.custhelp.com

    For Japanese support, please go to: hsgbu-jp.custhelp.com.

    Country Toll Free Number
    Argentina 0 800 666 1657
    Australia 1800 143 695
    Austria 0800 293 245
    Belgium 0800 77926
    Canada (English) +1 877 653 8582
    Canada (French) +1 877 658 3157
    Chile 1 230 0206 142
    China (China Unicom/Netcom Lines) 10800 744 0594
    China (China Telecom Lines) 10800 440 0576
    Czech Republic 800 142 562
    Denmark 8088 3155
    Finland 0800 116909
    France 0800 910 614
    Germany 0800 181 2948
    Greece 800 4414 5939
    Hong Kong 800 900 876
    Hungary 06800 141 43
    Iceland 800 8433
    India 0008004402279
    Ireland 1800 620 420
    Israel 180 945 5814
    Italy 800 780 134
    Japan 0120 09 1406
    South Korea 0805970880
    Malaysia 1800 80 4529
    Mexico (Primary) 018 00 436 0203
    Mexico (Secondary) 018 00 123 3319
    Netherlands 0800 023 2436
    New Zealand 0800 443 527
    Norway 800 14096
    Philippines 1800 8908 6451
    Poland 800 702 493
    Portugal 800 880 324
    Puerto Rico +1 866 882 8280
    Russia 800 555 2674
    Serbia 800190012
    Singapore 800 44 111 91
    Slovakia 800606770
    South Africa 0800 996 167
    Spain 900 998986
    Sweden 0200 214938
    Switzerland 0800 834 854
    Taiwan 0080 1044194
    Thailand 001 800 442 035
    UK 0800 036 9540
    USA (Primary) + 1 866 843 1953
    USA (Secondary) + 1 877 652 9403
    USA (Fax) +1 866 546 9526
    International Fax +(44) 1189243708

    If you are experiencing difficulties with any of the toll free numbers you can call +44 (0)207 131 2801 (please note that this is an international number and you will be charged when dialing it).

  • Data Management Workbench (DMW)

    To request support assistance please open a Service Request (SR) from My Oracle Support (MOS) https://support.oracle.com/portal

    Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization.

    Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: http://www.oracle.com/us/support/contact

  • InForm Suite: InForm, Central Designer, Central Coding, CRF Submit, InForm Publisher, InForm Adapter, InForm User Management Interface (UMI), User Management Tool (UMT) and CIS

    Users can log new issues, view progress and search for knowledge using our ticketing tool Support Cloud, available at hsgbu.custhelp.com

    For Japanese support, please go to: hsgbu-jp.custhelp.com.

    Country Toll Free Number
    Argentina 0 800 666 1657
    Australia 1800 143 695
    Austria 0800 293 245
    Belgium 0800 77926
    Canada (English) +1 877 653 8582
    Canada (French) +1 877 658 3157
    Chile 1 230 0206 142
    China (China Unicom/Netcom Lines) 10800 744 0594
    China (China Telecom Lines) 10800 440 0576
    Czech Republic 800 142 562
    Denmark 8088 3155
    Finland 0800 116909
    France 0800 910 614
    Germany 0800 181 2948
    Greece 800 4414 5939
    Hong Kong 800 900 876
    Hungary 06800 141 43
    Iceland 800 8433
    India 0008004402279
    Ireland 1800 620 420
    Israel 180 945 5814
    Italy 800 780 134
    Japan 0120 09 1406
    South Korea 0805970880
    Malaysia 1800 80 4529
    Mexico (Primary) 018 00 436 0203
    Mexico (Secondary) 018 00 123 3319
    Netherlands 0800 023 2436
    New Zealand 0800 443 527
    Norway 800 14096
    Philippines 1800 8908 6451
    Poland 800 702 493
    Portugal 800 880 324
    Puerto Rico +1 866 882 8280
    Russia 800 555 2674
    Serbia 800190012
    Singapore 800 44 111 91
    Slovakia 800606770
    South Africa 0800 996 167
    Spain 900 998986
    Sweden 0200 214938
    Switzerland 0800 834 854
    Taiwan 0080 1044194
    Thailand 001 800 442 035
    UK 0800 036 9540
    USA (Primary) + 1 866 843 1953
    USA (Secondary) + 1 877 652 9403
    USA (Fax) +1 866 546 9526
    International Fax +(44) 1189243708

    If you are experiencing difficulties with any of the toll free numbers you can call +44 (0)207 131 2801 (please note that this is an international number and you will be charged when dialing it).

  • IRT

    Users can log new issues, view progress and search for knowledge using our ticketing tool Support Cloud, available at hsgbu.custhelp.com

    For Japanese support, please go to: hsgbu-jp.custhelp.com

    Country Toll Free Number
    USA +1 877 487 7457
    All Other Countries

    The country list includes the IRT Toll-Free numbers to access the IRT systems by phone as well as reaching IRT Support Helpdesk (by selecting the IRT phone menu option and pressing ‘0’ to reach Support)
    Download country list (PDF)

    If you are experiencing difficulties with any of the toll free numbers you can call +44 (0)2071312818 (please note that this is an international number and you will be charged when dialing it).

  • LabPas

    If you are experiencing difficulties with any of the toll free numbers you can call +(44) 2071312817 (please note that this is an international number and you will be charged when dialing it).

    Alternatively please email your request at: LabPasSupport_ww@oracle.com

    Please remember to include your details (Sponsor Company and URL of your application) in your email.

    Country Toll Free Number
    USA 877-571-3839
    France 0805 540 229
    Germany 0800 664 8861
    United Kingdom 0800 141 2053
  • Life Sciences Data Hub (LSH)

    To request support assistance please open a Service Request (SR) from My Oracle Support (MOS) https://support.oracle.com/portal

    Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization.

    Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: http://www.oracle.com/us/support/contact

  • mHealth

    To receive support assistance for mHealth, please open a service request (SR) using the Oracle Health Sciences Cloud tool available at http://hsgbu.custhelp.com. For Japanese language support, please use: http://hsgbu-jp.custhelp.com

    Support assistance by telephone is also available by calling one of the numbers below:

    Country Toll Free Number
    USA +1 877-300-4595

    If you are experiencing difficulties with any of the toll free numbers you can call +442 035 742202 (please note that this is an international number and you will be charged when dialing it).

  • Remote Data Capture (RDC)

    To request support assistance please open a Service Request (SR) from My Oracle Support (MOS) https://support.oracle.com/portal

    Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization.

    Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: http://www.oracle.com/us/support/contact

  • Siebel Clinical Trial Management System (CTMS) – (on premise)

    To request support assistance please open a Service Request (SR) from My Oracle Support (MOS) https://support.oracle.com/portal

    Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization.

    Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: http://www.oracle.com/us/support/contact

  • Site Select, Site Activate, Site Analyze and Analyze Insight for Activate Cloud Service (goBalto)

    To receive support assistance for Site Select, Site Activate, Site Analyze and Analyze Insight for Activate Cloud Service (goBalto), please open a service request (SR) using the Health Sciences Support Cloud tool available at http://hsgbu.custhelp.com. For Japanese language support, please use: http://hsgbu-jp.custhelp.com

    Support assistance by telephone is also available by calling one of the numbers below:

    Country Toll Free Number
    USA +1 877-300-4595
  • Thesaurus Management System

    To request support assistance please open a Service Request (SR) from My Oracle Support (MOS) https://support.oracle.com/portal

    Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization.

    Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: http://www.oracle.com/us/support/contact

  • Trial Management and Monitoring Cloud Service (CTMS)

    To receive support assistance for Trial Management and Monitoring Cloud Service, please open a service request (SR) using the Oracle Health Sciences Cloud tool available at http://hsgbu.custhelp.com. For Japanese language support, please use: http://hsgbu-jp.custhelp.com

    Support assistance by telephone is also available by calling one of the numbers below:

    Country Toll Free Number
    USA +1 877-300-4595

    If you are experiencing difficulties with any of the toll free numbers you can call +442 035 742202 (please note that this is an international number and you will be charged when dialing it).

    Pharmacovigilance Products

  • Argus Cloud Service

    To receive support assistance for Safety Cloud Service products please open a Support Request (SR) using the Health Sciences Support Cloud ticketing tool available at http://hsgbu.custhelp.com.

    For Japanese language support, please use: http://hsgbu-jp.custhelp.com

    Support assistance by telephone is also available by calling one of the numbers below:

    Country Local Number
    United States +1 855 516 3376
    Japan +81 363 022 585
    Japan office hours—9AM to 5PM
    China +86 106 106 5023
    Korea +82 221 947 543

    For users calling from other countries (or if you have any issue with the above numbers) please call +44 207 131 2830. Please note that this is an international number and you will be charged if calling from outside the UK.

  • Argus – (on premise)

    To request support assistance please open a Service Request (SR) from My Oracle Support (MOS) https://support.oracle.com/portal

    Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization.

    Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: http://www.oracle.com/us/support/contact

  • Empirica Cloud Service

    To receive support assistance for Safety Cloud Service products please open a Support Request (SR) using the Health Sciences Support Cloud ticketing tool available at http://hsgbu.custhelp.com.

    For Japanese language support, please use: http://hsgbu-jp.custhelp.com

    Support assistance by telephone is also available by calling one of the numbers below:

    Country Local Number
    United States +1 855 516 3376
    Japan +81 363 022 585
    Japan office hours—9AM to 5PM
    China +86 106 106 5023
    Korea +82 221 947 543

    For users calling from other countries (or if you have any issue with the above numbers) please call +44 207 131 2830. Please note that this is an international number and you will be charged if calling from outside the UK.

  • Empirica – (on premise)

    To request support assistance please open a Service Request (SR) from My Oracle Support (MOS) https://support.oracle.com/portal

    Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization.

    Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: http://www.oracle.com/us/support/contact

  • Safety One Intake

    To receive support assistance please open a service request (SR) using Health Sciences Support Cloud. For Japanese language support, please use: http://hsgbu-jp.custhelp.com

    Support assistance by telephone is also available by calling one of the numbers below:

    Country Local Number
    United States +1 855 516 3376
    Japan +81 363 022 585
    Japan office hours—9AM to 5PM
    China +86 106 106 5023
    Korea +82 221 947 543

    Healthcare Products

  • Healthcare Analytics Data Integration

    To request support assistance please open a Service Request (SR) from My Oracle Support (MOS) https://support.oracle.com/portal

    Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization.

    Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: http://www.oracle.com/us/support/contact

  • Healthcare Data Repository

    To request support assistance please open a Service Request (SR) from My Oracle Support (MOS) https://support.oracle.com/portal

    Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization.

    Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: http://www.oracle.com/us/support/contact

  • Healthcare Foundation (formerly Healthcare Data Warehouse Foundation)

    To request support assistance please open a Service Request (SR) from My Oracle Support (MOS) https://support.oracle.com/portal

    Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization.

    Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: http://www.oracle.com/us/support/contact

  • Healthcare Master Person Index

    To request support assistance please open a Service Request (SR) from My Oracle Support (MOS) https://support.oracle.com/portal

    Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization.

    Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: http://www.oracle.com/us/support/contact

  • Healthcare Omics

    To request support assistance please open a Service Request (SR) from My Oracle Support (MOS) https://support.oracle.com/portal

    Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization.

    Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: http://www.oracle.com/us/support/contact

  • Healthcare Translational Research

    To request support assistance please open a Service Request (SR) from My Oracle Support (MOS) https://support.oracle.com/portal

    Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization.

    Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: http://www.oracle.com/us/support/contact

  • Health Sciences Information Manager

    To request support assistance please open a Service Request (SR) from My Oracle Support (MOS) https://support.oracle.com/portal

    Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization.

    Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: http://www.oracle.com/us/support/contact

Additional Support Resources

Support for all other Oracle Health Sciences products

For assistance on any Oracle products not covered in the above sections, please raise a My Oracle Support (MOS) Request at https://support.oracle.com/portal/

To call Support please use a local Support Hotline number listed here: https://www.oracle.com/support/contact.html

Lifetime Support Policy for on-premise products

For complete details on Oracle Lifetime Support for Applications Unlimited product

Health Sciences Product Documentation
General Availability and End of Life Dates
Retired Products
Technical Support Policies
Stay Current with Policy Updates