Improve child welfare with 360-degree case management software

Improve outcomes for at-risk children and their families with case management software that enables agencies to better respond to youth and family needs. With a 360-degree view of every child, child welfare agencies can improve casework practices and program administration.

Empower social workers with real-time insights to act quickly.

Build safer communities with digital child welfare services and advanced case management

01Make data-driven child welfare decisions

Analyze case trends to enhance policies and processes. Learn from every interaction and effectively target communications and contacts to reach vulnerable constituents.

02Offer digital access to child services

Make it easy for residents to digitally report all instances of neglect and abuse on their phones, your website, or any familiar channel. Offer 24/7 access to support and advice to prevent and preempt incidents.

03Build the best plan for each unique child

Manage each case more effectively by providing case workers a 360-degree view of each child’s case details, history, and planned next actions.

04Focus on children and families—not IT

Rapidly deploy low-code or no-code child welfare solutions with Oracle’s secure cloud platform and applications. Only Oracle offers a modular common platform to support social services end-to-end, allowing you to optimize your resources to address your community’s needs—today and tomorrow.

Explore features of Oracle’s case management platform for child welfare

Manage even the most complex cases with modular child welfare solutions that allow case workers and members of the public to act quickly and preventatively. Unify self-service, case management, and back-office financial management to digitize the end-to-end child welfare experience.

Digital incident reporting

Make it easy for members of the public and mandatory reporters to engage via mobile, web, social, chatbots, and voice. Deliver automated, outcome-focused advice, reporting, and updates using digital self-service to guide users through your screening and intake process.

360-degree case management

Give your case workers mobile and web access to complete case planning and information, including reports, investigations, evidence, risk assessments, relationships, and next-best action recommendations. Use advanced case management solutions designed for the complex data and human processes in child welfare.

IV-E eligibility modeling and determination

Offer real-time, tailored referrals, intake, and support for IV-E eligibility and other complex programs. Quickly determine eligibility through assisted intake interviews that leverage declarative AI modeling of complex regulations and policies.

Case assessments, service plans, and next-best actions

Give case workers the ability to perform safety, strengths, and needs assessments during an investigation or intervention and create case-specific action plans using declarative AI to identify patterns and risks.

Provider management

Manage registrations, training, and certifications, and coordinate disbursements for external service providers, such as foster care, healthcare, and community organizations. Provide secure access to relevant information and real-time support using a portal built to fit the needs of each partner organization.

Connected front- and back-office

Make your organization more efficient and agile with Oracle’s comprehensive back-office capabilities, including full human capital and talent management, and planning and budgeting—all integrated with your case management front-office system.

“As agencies begin the ‘back to normal’ processes of delivering benefits and services to constituents, it's important to keep a focus on ensuring equity … as a key outcome.”

IDC, "The Future of Industry Ecosystems: How the City of Los Angeles Leveraged a New Partner Ecosystem to Rapidly Deliver Life-Changing Outcomes", Doc #US47245321, August 2021