Oracle AI for Fusion Applications
Reinventing how work works
Fusion Cloud Applications don’t just support work; they can do work.
Powered by teams of AI agents, Fusion Agentic Applications don’t have to wait for instructions—they can be deployed to understand goals, make decisions, and take action. They can plan, reason, and execute complex processes across finance, HR, supply chain, and customer experience. The result: faster execution, less manual effort, and earlier issue detection.
With Fusion Applications, AI is built into every workflow. Each interaction becomes a moment of intelligence—from predicting outcomes and generating content to driving next-best actions in real time. This isn’t incremental efficiency. It’s a step change in how work gets done, and how you can achieve results at scale.
Discover Fusion Agentic Applications
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Reinventing work for a fast-changing world
Turn objectives into outcomes with proactive agentic applications that can anticipate, execute, and coordinate actions.
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A new class of enterprise software
Compose teams of specialized agents—where each agent has specific domain expertise—that own and drive complete business outcome.
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Agentic app builder
Build agentic applications using reusable Oracle, partner, and external agents without traditional application development.
Fusion Agentic Applications
| Agentic Application | Description |
|---|---|
| Batch Process Manufacturing Workspace | Unifies production, quality, cost, and operational data to detect issues, compare batches against benchmarks for conformance, and initiates corrective actions for process improvements. |
| Collectors Workspace | Equips collections teams with LLM-powered agentic support to transform the collections lifecycle with contextual risk analysis, next-best action guidance, and outreach process automation. |
| Cost Accounting Close Workspace | Transforms period close from a manual checklist into an intelligent, guided process by surfacing material exceptions and next-best actions. |
| Design to Source Workspace | Insight-driven, cross-functional agentic workspace that translates product specifications into qualified supplier options, simulates tradeoffs, and executes RFQs. |
| Logistics Execution Command Center | Can help streamline workflow for logistics and fulfillment managers by surfacing urgent issues, consolidating relevant data across transportation and warehouse operations, and suggesting priority actions for issue resolution. |
| Maintenance Operations Workspace | Sits above systems of record, continuously reasoning across operational signals to guide supervisors to the actions that matter most. |
| Production Shift Operations Workspace | Can assess production shift readiness by highlighting production issues and previous shift carryover and can recommend exception resolution and initiate approved actions. |
| Product Readiness Workspace | Can surface the highest impact readiness risks and critical decision points, analyze supply chain impact, and prioritize actions and communications across BOMs, change orders, quality, and compliance. |
| Sales Order Command Center | Can help customer service staff with sales order related tasks, such as exception resolution, holds management, ad hoc customer queries, cancellations, and returns. |
| Security Command Center | Empowers Fusion Admins and Cybersecurity Analysts to continuously monitor security by identifying high-risk items and providing remediation actions. |
| Sourcing Command Center | Unifies negotiation management into a single, AI-driven experience that empowers category managers to manage high-priority exceptions, make procurement decisions faster, and drive stronger savings. |
| Warehouse Operations Workspace | Can monitor warehouse operations to identify critical issues, such as delayed orders, item shortages, or low inventory, and provides prioritized recommendations to address these challenges and keep activities running smoothly. |
| Agentic Application | Description |
|---|---|
| Career Advancement Command Center | Helps inspire strategic career growth and increase retention through a guided experience that connects employees to open roles, provides actionable insights into skill requirements, recommends relevant training and gigs, and keeps them engaged with ongoing events and communications. |
| Hiring Workspace for Store Managers | Can automate interview scheduling and flag stalled requisitions to free retail store managers from administrative tasks and accelerate the hiring process. |
| Manager Concierge Workspace | Supports queries from managers related to compensation, leave and absences, talent management, and employment details for their individual team members. |
| My Help Workspace for Employees | An intelligent decision-making application that delivers personalized support by putting insights, resources, and self-service tools at employees’ fingertips. |
| Team Learning and Development Workspace for Managers | Can monitor team learning needs to anticipate compliance risk and skill gaps and then prioritize high-value development actions managers can act on with confidence. |
| Team Talent Calibration and Review Workspace | Can analyze talent data to identify rating inconsistencies and provide evidence-based recommendations to support equitable assessments, accelerate calibration meetings, and enable strategic talent discussions. |
| Workforce Operations Command Center | Can coordinate scheduling, time, and absence operations to surface real-time risks, simulate downstream impact, and guide fast, confident coverage decisions. |
| Agentic Applications | Description |
|---|---|
| Contract Compliance Workspace | Provides end-to-end oversight across your enterprise contract portfolio to help identify, prioritize, and address risks by semantically analyzing both existing agreements and contracts under negotiation. |
| Cross-Sell Program Workspace | Can identify expansion opportunities across the installed base, prioritize them by revenue and sales readiness, and orchestrate coordinated marketing and sales actions. |
| Sales Command Center | Can help sales leaders run their territory by continuously monitoring what’s happening across accounts, highlight key changes or risks, and recommend practical next steps for each account and opportunity. |
Discover AI agents
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AI agents and AI automation
Transform your business with built-in intelligence that works like a team by combining AI agents and workflows.
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AI agent observability and evaluation
Evaluate and monitor agent quality, performance, and behavior with a built-in observability and evaluation framework in AI Agent Studio.
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Ledger Agent in Fusion ERP
Set natural language prompts to monitor financial trends and flag significant changes, enabling early investigation and resolution of variances.
AI agents embedded in Fusion Applications
ERP—Finance and Accounting
| AI Agent | Description |
|---|---|
| Expense Policy Agent | Address policy questions from employees with contextual answers, helping employees understand corporate policies before incurring business expenses and the requirements for expense submission. |
| Ledger Agent | Helps accountants shift from report chasing to continuous insight and action. The agent can set natural language monitoring prompts, deliver context-aware inquiry and explanations with supporting details, and auto-create adjustment journals—accelerating issue resolution, reducing handoffs, and improving accuracy and continuous financial visibility. |
| Payables Agent | Helps AP automate multichannel invoice processing. The agent can ingest invoices from email, portals, EDI/e-invoicing, and PDFs; extract/normalize data; match to POs/receipts; create distributions/accounting; apply tax/policy/fraud checks; and route for approval/payment—boosting straight-through processing, reducing manual effort and likelihood of errors, and strengthening compliance posture. |
| Payments Agent | Helps finance optimize cash outflows and expand payment choices. The agent can evaluate and manage early pay, virtual cards, and financing options; enable bank system interactions for faster supplier onboarding and execution; and monitor acknowledgements/exceptions—speeding payment outcomes, increasing program adoption, and boosting working capital. |
| Receipt Capture and Matching Using Document IO for Touchless Expenses | Increased accuracy and automated matching of credit card charges during expense creation, thereby minimizing user inputs. |
| AI Agent | Description |
|---|---|
| Planning Agent | Helps FP&A move to continuous, connected planning. The agent can provide real-time trend and variance analysis via natural language interactions, run event-driven predictions on Fusion financial/operational data, and guide “what if” simulations—shortening cycles, improving forecast accuracy, and enabling better cross functional decisions. |
| Profitability and Cost Management (PCM) Agent | Provide a conversational interface to help users build, modify, calculate, and analyze profitability and costs models. |
| AI Agent | Description |
|---|---|
| Access Request Assistant | Helps users quickly create access requests to ERP roles and appropriate data without having to remember specific names. Initiates the Advanced Access Request workflow to perform deep separation-of-duties analysis after request submission. |
ERP—Supply Chain and Manufacturing
| AI Agent | Description |
|---|---|
| Component Replacement Assistant | Can automate part replacement impact analysis, helping customers minimize disruption and maintain auditability. |
| Manufacturer Onboarding & Risk Advisor | Can guide onboarding and evaluate policy compliance, helping customers measure supplier quality and reduce onboarding errors. |
| Master Data Governance Standards Advisor | Helps confirm whether product master data addresses governance policies, enabling customers to reduce errors and maintain data integrity. |
| Product 360 Advisor | Can provide consolidated product data and alternatives, helping customers proactively prevent shortages and disruptions. |
| Product Comparison Advisor | Can compare products and highlight differences, enabling customers to make faster, more informed sourcing decisions. |
| Product Regulations Compliance Advisor | Can summarize regulatory guidelines for product data, helping customers address compliance and avoid costly mistakes. |
| Workflow Policy Advisor | Can guide engineers through workflow policies and changes, helping customers accelerate change management and reduce cycle times. |
| AI Agent | Description |
|---|---|
| Planning Advisor for Exceptions | Can summarize and analyze planning exceptions, helping customers accelerate plan analysis and response times. |
| Planning Advisor for Notes | Can summarize plan notes, enabling customers to make faster, more informed decisions. |
| Planning Cycle Assistant | Can summarize planning cycle tasks, helping customers collaborate in real time and stay engaged. |
| Planning Order Release Assistant | Can automate planned order releases, helping customers focus on important exceptions and optimize planner effort. |
| Planning Measure Expression Assistant | Helps correct measure expression syntax, enabling customers to accelerate implementation and reduce technical barriers. |
| Supply Chain Collaboration Policy Advisor | Can answer policy questions related to collaboration, helping customers reduce support overhead and improve supplier training |
| Supply Chain Planning Process Advisor | Can explain planning processes and ownership, enabling customers to get natural language answers from process documents. |
| AI Agent | Description |
|---|---|
| Autonomous Sourcing Assistant | Can automate sourcing for low-value events, freeing up managers for strategic negotiations. |
| Contract Advisor | Can summarize contract details, helping customers clarify complex clauses and accelerate review. |
| External Purchase Prices Error Assistant | Can suggest fixes for purchase price import issues, helping customers facilitate accurate agreements and uninterrupted procurement. |
| Procurement Policy Advisor | Can provide procurement policy information, helping customers address compliance and reduce training costs. |
| Purchase Requisition Status Advisor | Can provide requisition status updates, enabling customers to quickly identify requisitions needing action. |
| Quote to Purchase Requisition Assistant | Can convert supplier quotes to requisitions, helping customers minimize errors and accelerate submission. |
| Sustainability Policy Advisor | Can provide answers regarding sustainability compliance, helping customers boost productivity and enable accurate reporting. |
| AI Agent | Description |
|---|---|
| ASN Creation Assistant | Helps create advanced shipping notifications (ASNs), improving supply visibility and reducing manual entry. |
| Costing Period Close Assistant | Can support cost period closing, enabling customers to retrieve information quickly and automate closing procedures. |
| Costing Setup Assistant | Can guide cost setup decisions, helping customers make informed choices and accelerate implementation. |
| Cycle Count Analysis Advisor | Can summarize cycle count variances, helping customers target chronic issues and reduce discrepancies. |
| Disposition Assistant for Rejects | Can suggest handling for production rejects, helping customers automate rework and improve productivity. |
| Fulfillment Processing Assistant | Can streamline fulfillment processing, helping customers accelerate shipping and reduce manual effort. |
| Inventory Expiry Assistant | Can analyze remaining shelf life for lot-controlled inventory.. |
| Inventory Aging Advisor | Can identify slow-moving inventory, helping customers prioritize disposition and reduce storage costs. |
| Inventory Tasking Assistant | Can assign warehouse tasks, helping customers optimize throughput and rebalance their workforce. |
| Inventory Reservation Assistant | Can manage reservation assignments, enabling customers to rapidly assess and update allocations. |
| Item Shortages Assistant | Can provide shortage analysis and alternatives, enabling customers to quickly resolve shortages. |
| Landed Cost Estimator | Can estimate landed costs, enabling customers to improve sourcing decisions and forecast accuracy. |
| Maintenance Advisor | Can provide repair guidance, helping customers expedite resolution and bring consistency to maintenance processes. |
| Maintenance Work Order Builder | Can create work orders from natural language, enabling customers to streamline creation and minimize administrative tasks. |
| Maintenance Work Order Cost Estimator | Can estimate work order costs, helping customers validate budgets and optimize planning. |
| Operations Assignment Assistant | Can suggest workstation assignments, enabling customers to recover quickly from downtime. |
| Operational Procedure Advisor | Can provide production procedure guidance, helping customers manage safety and compliance processes. |
| Outside Processing Shipping Assistant | Can manage outsourced component shipments, helping customers minimize manual tasks and improve collaboration. |
| Post-Maintenance Work Recorder | Can capture unplanned work, helping customers track maintenance activity and improve reliability. |
| Material Expiration Analysis | Can identify lots nearing expiration, helping customers minimize waste and maximize consumption. |
| Quality Inspection Advisor | Supports inspectors with quality guidance, helping customers address compliance and streamline inspection processes. |
| Receipt Creation Assistant | Helps create inbound receipts, reducing manual entry and improving inventory accuracy. |
| Service Parts Advisor | Can recommend parts based on history, helping customers resolve issues faster and automate ordering. |
| Stock Location Advisor | Can manage reservation assignments, enabling customers to rapidly assess and update allocations. |
| Supplier Accruals Assistant | Can flag accrual issues, helping customers standardize decisions and accelerate period end. |
| Supply Disruptions Mitigator | Can identify and address supply risks, helping customers accelerate response and protect service levels. |
| Work Instruction Advisor | Can create work instructions from documents, helping customers expedite authoring and adhere to policies. |
| Work Order Sync Assist | Can evaluate impact of definition changes, helping customers minimize disruptions and risks. |
| AI Agent | Description |
|---|---|
| Configurator Rule Advisor | Can check for rule consistency, helping customers enable robust, conflict-free product configurations. |
| Data Access Advisor | Can explain data access rules, helping customers enhance security and productivity. |
| Order Exception Assistant | Can address order exceptions, helping customers reduce delays and operational costs. |
| PO to Sales Order Converter | Can convert PO documents into import-ready files, helping customers reduce errors and processing costs. |
| Product Configuration Agent | Can guide configuration decisions, enabling customers to optimize product selection and compatibility. |
| Promotion Recommendation Advisor | Can match orders to promotions, helping customers enhance customer experience and boost sales. |
| Sales Order Assistant | Can create orders from natural language, enabling customers to automate order entry and improve accuracy. |
| Sales Promotion Advisor | Can recommend applicable promotions, enabling customers to boost sales and personalize offers. |
| Sales Return Order Assistant | Can automate return order creation, helping customers reduce processing time and increase satisfaction. |
| Task Management Assistant | Can allow supervisors to inquire about the orders that missed shipping for the day. |
| Wave Research Advisor | Can summarize wave execution, helping customers resolve issues and improve compliance with service level agreements (SLAs). |
HCM—Human Resources
| AI Agent | Description |
|---|---|
| Benefits Certification Assistant | Can automate benefits verification by managing third-party confirmations and certification status updates for benefits managers. |
| Benefits Plan Advisor | Helps employees understand and maximize their benefits packages, and offers personalized insights on medical, dental, and vision coverage based on individual needs. |
| Benefits Policy Advisor | Can surface and interpret company-specific benefits documents to give clear guidance on eligibility and compliance. |
| Case Analyzer | Can provide a view of case activity across the full case lifecycle, including timeline reporting, next-step guidance, and indicators of escalation likelihood and resolution readiness. |
| Compensation Advisor | Can deliver data-driven insights to employees on their compensation, including salary, stock options, and additional payments. |
| Compensation Guidelines Analyst | Helps provide insights and guidance on market trends and company policies around compensation for new hires and current employees. |
| Compensation Statement Analyst | Can enable employees to ask potentially clarifying questions about their total compensation statement. |
| Document Records Management Assistant | Helps users create, organize, and retrieve document records by providing clear, context-aware guidance and suggestions. |
| Employee Concierge | Can coordinate and triage employee inquiries, helping ensure each is routed to the right agent for resolution. |
| Employee Help Desk Assistant | Helps employees resolve help desk questions through AI-guided Q&A and automatically creates a help desk request when additional support is needed. |
| Employment Information Advisor | Can retrieve current employment-related data and provides secure, role-based access and direct links to relevant employment pages. |
| Employment Lifecycle Policy Analyst | Can equip managers with step-by-step guidance on company policies for hiring, onboarding, development, and offboarding. |
| Job Creation Assistant | Helps HR specialists create jobs by generating new job records from minimal inputs, such as job name and code, in accordance with organizational policies. |
| Journeys Support Analyst | Helps users find and understand journey and task information by summarizing journey status, overdue tasks, and relevant details for teams and individuals. |
| Manager Concierge | Can route manager inquiries about team management, such as compensation, absences, and talent, to the correct agent for support. |
| Manager Salary Change Assistant | Can provide guided preparation and submission of salary changes, including security validation, transaction checks, and routing through the standard approval process. |
| Marital Status Update Assistant | Helps employees view and update their marital status by providing accurate, role-based guidance and completing valid status changes. |
| Onboarding Assistant | Supports new employees through their initial days, offering information on company policies, culture, and key resources. |
| Org Chart Analyst | Helps employees understand organizational structures, reporting lines, and department functions. |
| Perks and Awards Analyst | Helps inform employees about available perks and awards, helping them make the most of company-provided benefits and recognition programs. Helps to provide line managers with information on company policies around recognitions and awards. |
| Personal Contribution Assistant | Helps employees enroll in new personal contributions, review current and future contribution details, and submit updates in line with plan rules and organizational policies. |
| Personal Information Advisor | Helps employees update their personal information and ask questions, with direct links to the relevant data pages. |
| Positions Assistant | Guides managers and HR in making data-driven decisions for position management, including backfills and new roles. |
| Promotion Advisor | Guides managers and HR teams in identifying, assessing, and recommending employees for promotion based on set parameters. |
| Representative Responsibility Analyst | Helps representatives understand their span of control by listing assigned areas of responsibility and the employees they are responsible for. |
| Resignation Assistant | Supports employees through the resignation process, providing guidance, responses to key questions, and access to offboarding actions. |
| Retirement and Pensions Analyst | Helps offer information on retirement planning, including 401(k) and pension options, supporting employees as they prepare for their post-work years. |
| Tax Withholding Guide | Supports employees with guidance through W-4 elections to help enable the withholding of the correct amount of tax, prevent surprises at tax time, and manage cash flow throughout the year. |
| Transaction Administration Assistant | Helps administrators manage, troubleshoot, and resolve in-flight transactions with actionable insights and AI-driven workflow support. |
| Workforce Structures Insight Analyst | Helps HR specialists analyze workforce structure data by answering questions about business units, departments, locations, jobs, and positions. |
| Working Hours Change Assistant | Can guide managers and HR specialists through changes to working hours by retrieving current data, calculating full-time equivalency, and preparing updates for submission through the standard approval process. |
| AI Agent | Description |
|---|---|
| Career Coach | Can recommend best-fit roles to candidates and supports them with real-time Q&A, interview preparation, interview scheduling, and career summary generation. |
| Career Planning Guide | Helps guide employees in setting career goals and developing a roadmap to achieve them, offering advice on skill development and career progression. |
| Employee Hiring Advisor | Helps provide hiring managers with insights and recommendations to streamline the recruitment process. |
| Internal Mobility: Job Discovery Advisor | Can match employees to open roles based on experience and interests and provides insights on qualification and fit. |
| Internal Mobility: Job Fit Advisor | Can assess employees’ job fit for new opportunities, provides real-time policy guidance, and recommends skill-building resources. |
| Interview Management Assistant | Can automate interview scheduling, manages calendar invites, resolves conflicts, and sends reminders to candidates and interviewers. |
| Job Applicant Screening Advisor | Can assist recruiters by providing real-time, context-specific responses to questions about individual job applicants. |
| Job Offer Analyst | Can provide support and answers offer and compensation policy questions while creating job offers. |
| Job Requisition Analyst | Can provide hiring managers with support and answers to general and field-specific questions when creating job requisitions. |
| Job Seeker Analyst | Can assist job seekers in preparing for and finding employment, offering resume tips, interview coaching, and job search strategies. |
| Learning and Training Advisor | Helps recommend training and development opportunities to employees, supporting continuous learning and skill enhancement. |
| Learning Assignment Completion Assistant | Updates learning assignment completion status from uploaded files, emailed instructions, or natural language inputs. |
| Learning Creation Assistant | Can create draft learning assignments, including self-paced, URL-based, and single- or multiactivity events, from emailed instructions or uploaded files. |
| Learning Tutor | Can respond to employee questions about online training materials. |
| Manager Edge | Helps identify employee themes, progress, and potential risks from HCM talent signals and can recommend coaching guidance for manager conversations and next steps. |
| Performance and Goals Assistant | Helps employees in setting and achieving performance goals, providing feedback and development plans to enhance job performance. |
| Recruiting Email Response Assistant | Can draft email responses to candidate questions using organization-approved recruiting policies and process documents. |
| Succession Planning Advisor | Helps identify succession needs, assessing pipeline health, and automating succession plan creation, updates, and risk simulation. |
| Talent Advisor | Can guide managers through talent reviews with tools and insights to align workforce potential with business goals. |
| Talent Review Assistant | Aids in the talent review process, offering tools to assist managers in gathering and summarizing performance reviews. |
| Team Goals Assistant | Supports managers in setting, tracking, and aligning team goals with automated nudges, summaries, and policy information. |
| Team Learning Progress Analyst | Can summarize team learning progress, including overdue assignments and completions. |
| Team Sync Advisor | Can collect weekly team updates and provides managers with actionable meeting digests and follow-up questions. |
| AI Agent | Description |
|---|---|
| Collective Agreements Analyst | Assists employees in understanding collective bargaining agreements and implications for employment terms. |
| Court Order Assistant | Can manage court-ordered payroll deductions to streamline compliance and reduce administrative burden. |
| Employee Contracts Analyst | Helps provide clarity and insights on employment contracts, helping enable employees to understand terms and conditions. |
| Leave and Absence Analyst | Helps employees navigate leave and absence policies, assisting with requests for time off and helping them understand their rights and benefits. |
| Leave and Absence Policy Advisor | Can navigate and explain leave and absence policies so employees can request time off and understand their rights. |
| Pay Policy Advisor | Can retrieve and analyze pay policy documents to offer concise guidance on salary rules and best practices. |
| Payroll Run Analyst | Can explain potential payroll anomalies by highlighting key influencing factors and supporting root cause analysis for payroll administrators. |
| Payslip Analyst | Can clarify payslip details to help employees understand their salary breakdown and deductions. |
| Shift Scheduling Assistant | Can assist in the creation and management of employee shift schedules, helping enable more optimal coverage and accommodate individual preferences. |
| Time Entry Assistant | Can automate time entry for teams by processing uploaded signed timesheets and generating timecard summaries. |
| Timecard Assistant | Helps facilitate the accurate and timely submission of timecards, supporting proper tracking of hours worked. Assists in providing explanations of how pay is calculated based on hours worked. |
| Timecard Review Analyst | Can analyze current and prior timecards to summarize reported hours, identify perceived deviations, and suggest review actions before submission or approval. |
| Timecard Upload Assistant | Uploads timecards from CSV files, previews the uploaded timecard, and submits it for time managers. |
CX—Customer Experience
| AI Agent | Description |
|---|---|
| Account Advisor | Can provide account insights by summarizing account data, key contacts, subscriptions data, invoices, and any account research report or financial disclosure documents attached to the account. |
| Account Engagement Guide | Can automate account research, surfacing key insights to help sales teams identify opportunities, engage stakeholders, and drive revenue growth. |
| Account Plan Summarization Agent | Can create ready-to-share account overview, goals and strategies, opportunities, activities, and key contacts. |
| CPQ Administrative Assist Agent | Helps reduce implementation and maintenance effort by providing guidance based on product documents and customer environment configuration. |
| Express Reports Agent | Helps users get complete, ready-to-use reports that combine both visuals and tables with simple prompts, such as “Show me closed opportunities by stage for Q2.” |
| Incentive Compensation Plan Advisor | Can simplify complex pay structures, helping sales reps understand earnings potential and stay motivated while aligning with business goals. |
| Incentive Payee Advisor | Can provide sellers with real-time answers on incentive compensation plans and policy changes. |
| Insight Agent | Can provide descriptive explanations for graphical analytics, suggest relevant follow-up questions, and answer questions from users. |
| Knowledge Authoring Assistant | Can automate knowledge creation by using AI to help generate high-quality, consistent articles from service data, helping boost productivity and enable timely, accurate information delivery. |
| Knowledge-based Answer Generation | Can generate answers based on your knowledge repository or from the AI large language model when your company doesn’t have the content. |
| Knowledge Search Assistant | Helps service teams respond with accuracy and efficiency by generating contextually relevant answers, with citations, from knowledge base content. |
| Lead Advisor Agent | Can highlight missed interactions, summarize lead behavior, and recommend next-best actions through a conversational interface, enabling sellers to act quickly and confidently. |
| Opportunity-to-Quote Guide | Can speed up quoting with AI-driven insights, automated document generation, and real-time account overviews, helping keep deals moving seamlessly. |
| Quote Advisor Agent | Helps produce accurate, policy-compliant quotes by providing answers regarding rules and policies on pricing, configuration, and approval during quote creation process. |
| Sales Intelligence and Account/Product Advisor Agents | Can leverage retrieval-augmented generation (RAG) and predictive models to deliver real-time recommendations, document-based insights, SWOT analysis, and data-driven guidance on accounts, contacts, and products, all embedded within the sales workflow. |
| Subscription Advisor Agent | Can identify potential issues and provide guidance on the impact of adjustments, helping account teams proactively manage customer value throughout the lifecycle. |
| AI Agent | Description |
|---|---|
| Knowledge Authoring Assistant | Can automate knowledge creation by using AI to help generate high-quality, consistent articles from service data, helping boost productivity and enable timely, accurate information delivery. |
| Knowledge-Based Answer Generation | Can generate answers based on your knowledge repository or from the AI large language model when your company doesn’t have the content. |
| Knowledge Search Assistant | Helps service teams respond with accuracy and efficiency by generating contextually relevant answers, with citations, from knowledge base content. |
| Notification Agent | Can send an email or a bell notification whenever a service request (SR) requires the owner’s attention, providing a convenient way to notify end users. |
| Self-Service Chat Agent | Can be assigned to resolve common inquiries like troubleshooting, order tracking, and returns without human intervention. |
| Service Request Creation Agent | Can use AI to seamlessly turn customer chat conversations, phone call transcripts, and emails into actionable service requests by capturing key details and analyzing attached documents in real time. |
| Service Request Resolution Agent | Can accelerate issue resolution by providing AI-driven recommendations and relevant knowledge articles, reducing agent workload and enhancing customer satisfaction. |
| SR Summary Agent | Can summarize a service request (SR) and its messages, helps improve quality, and standardizes communication among teams. |
| Service Request Triage Agent | Can use generative AI to analyze and categorize incoming service requests based on the product, service taxonomy, and content quality. The agent is designed to evaluate whether a request includes enough detail and can prompt the user for additional information if needed. |
| Work Order Agent | Can automatically draft work orders with prefilled attributes based on similar service requests, present the draft work orders to customer support representatives for review, and track the status of work orders throughout the lifecycle. |
| AI Agent | Description |
|---|---|
| Campaign Content Creation Assistant | Can use generative AI to help craft engaging, on-brand content across channels, helping marketers scale personalized campaigns and accelerate time to market. |
| Campaign Optimization Agent | Can use AI to help determine the next best action, optimize timing and messaging, and deliver personalized recommendations to help maximize campaign engagement and impact. |
| Campaign Planning Agent | Can leverage AI-driven propensity models and look-alike modeling to help predict customer behavior, optimize targeting, and maximize marketing ROI through personalized campaigns. |
| Copy Writer Agent | Can generate on-brand, channel-specific copy for emails, subject lines, or SMS messages that are tailored to the audience, helping teams personalize campaigns at scale. |
Discover AI Agent Studio
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Tailor AI agents to your unique needs
Modify prebuilt AI agents embedded in Fusion Applications or build your own custom agents with AI Agent Studio.
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Content Intelligence
Turn siloed departmental knowledge into unified enterprise intelligence that grounds AI agents in current, accurate information.
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AI Agent Marketplace
Access a global ecosystem of certified partners directly within AI Agent Studio and deploy partner-built agents in minutes instead of months.
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Build, connect, and run AI automation and agentic applications
Build the foundation for a more autonomous enterprise with a complete development platform for creating AI automations and agentic applications.
Oracle AI Agent Studio Capabilities
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Agent ROI dashboard
Measure agent value tied to transactions and workflows
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Agentic app builder
Natural language application composition and orchestration
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Agentic patterns
Probabilistic, hierarchical agents and deterministic AI workflows
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AI Agent Marketplace
Partner-built agents and agentic apps within AI Agent Studio
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Content intelligence
Enterprise knowledge store
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Contextual memory
User-agent interactions captured for future contextual recall
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Human-in-the-loop
Approval workflows and oversight controls
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Interoperability (MCP, A2A)
Connect agents to external systems and other agents
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LLM choice
Models selected and optimized for each use case
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Monitoring and observability
Track agent performance and behavior
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Multimodal content
Support for rich media content, including images, audio, and video
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Native business objects
Direct, secure access to Fusion transactions and data
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Prebuilt templates
Accelerate development with starter patterns
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Security and trust
Enterprise-grade governance and auditability support
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Testing and validation
Evaluate agent quality before deployment
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Tools, topics, and prompts
Core building blocks for agent behavior
Take your AI skills to the next level with new Oracle AI Agent Studio training and certification
Learn directly from Oracle product experts, build practical AI agent skills, and earn a globally recognized credential to validate your expertise.
Get started with Oracle Applications
Disclaimer: The preceding is intended to outline our general product direction. It is intended for information purposes only and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality and should not be relied upon in making purchasing decisions. The development, release, timing, and pricing of any features or functionality described for Oracle’s products may change and remains at the sole discretion of Oracle Corporation.