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Optimize back-office operations for 5G.
Coordinate every aspect of delivering customer orders across inventory, activation, fulfillment, billing, and shipping systems with cloud native order and service orchestration.Explore Oracle Communications Order and Service Management
Configure, activate, and manage network connectivity and digital customer services on physical, virtualized, and cloud-based networks.Explore Oracle Communications ASAP
Take advantage of our B/OSS telco expertise, assets, and accelerators to integrate, configure, and operate your on-premises and cloud applications.Explore Oracle Communications Consulting
“We selected Oracle because it not only provides top-of-class technical solutions but has a very deep insight of business needs. They are dealing with best of class in every industry.”
Chief Executive Officer, ORS
The back office, consisting of the operational support systems (OSS) and the associated processes, is a critical link between the front office customer-facing business systems and the network. In preparation for the 5G era, CSPs need a two-pronged approach to achieve a fit-for-purpose OSS. First, CSPs must execute a rationalization strategy to achieve a lean OSS estate by retiring the redundant tools accumulated over the years. Complementing the OSS rationalization strategy, CSPs must embrace modern cloud native software design and engineering principles, i.e., containers, microservices, and DevOps/CI/CD.Read the complete post
Cloud native order and service management improves service agility, increases efficiency and adaptability, and fuels innovation by moving to a service-based, IT-centric network.
The importance of the back office is often overlooked in the effort to transform the customer experience.
Open, agile solutions coupled with cultural change are the keys to success.