AI-enabled insights across the entire customer lifecycle

Pinpoint accounts with potential for new opportunities

Uncover more revenue opportunities out of each sales territory. Oracle Sales uses built-in AI and advanced analytics to intelligently track leads, opportunities, and service requests across accounts to determine which have the potential for more revenue. Sellers can easily view accounts’ engagement levels with easy-to-read ratings of high, moderate, and low. These ratings enable sellers to re-engage with accounts to look for growth opportunities and proactively scan for risk within active accounts.

• Identify risk in active accounts
• Surface potential opportunities that reside in dormant accounts
• Find accounts that need attention and contact them when opportunities arise to increase customer lifetime value (CLV)

End-to-end subscription management experience

Connect the entire subscription lifecycle, including finance, operations, and customer experience (CX) solutions. New capabilities within Oracle Subscription Management include health and churn prediction reports within the Subscription 360 dashboard, self-service subscription access for customers, and real-time visibility to subscription entitlements for field service teams.

Subscription 360 dashboard with health and churn prediction

New subscription reporting and analytics capabilities provide a clear picture of account health and subscription usage and consumption. Predefined AI models predict churn probability using current and historical indicators, help sellers forecast pipeline, and identify opportunities that need corrective action.

New, prebuilt reports within the 360-degree view dashboard help you evaluate key KPIs.

• Renewed and churned account trends
• Top customers and products by monthly recurring revenue (MRR)
• High-frequency product upgrades and downgrades
• Annual recurring revenue (ARR) and total contract value (TCV) by account and product
• Average revenue by customer

Self-service subscription access

Give customers control over their subscription orders and accounts, without the help of a sales rep or customer service agent. Self-service functionality lets customers easily purchase or change a subscription.

• Modify, upgrade/downgrade, suspend/resume, and cancel anytime through a self-service ecommerce application
• Pay via credit card or invoice
• Renew subscriptions at the end of the contract period
• View all subscriptions that are created across any touchpoint, including sales, service, or ecommerce

Subscription entitlements

Extend your subscription business across every customer touchpoint in sales, customer service, and ecommerce channels. By connecting service logistics capabilities to subscription management, field service teams have real-time visibility into which entitlements—services, rates, and discounts—are covered as part of a customer’s subscription.

 

Oracle Subscription Management changes your sales model from single, one-time transactions to a relationship selling model that continuously increases value over the customer lifecycle.

• Build a unified subscription business that connects your customer service, ecommerce, and sales channels with your logistics, supply chain, and financial solutions for a complete view of the subscription lifecycle.
• Manage billing, usage, and entitlements from any customer touchpoint.
• Track key indicators to understand what’s working, and take corrective action to retain more customers and boost customer lifetime value.