Use Oracle Digital Assistant to build your own chatbot to advance your business.
Integrating Business Data
Employee self-service digital assistants are gaining in popularity. These new advanced apps save the business money, and employees like the convenience. Instead of having to track down the right forms, access multiple websites, and spend their time completing tedious manual processes, employees can use the digital assistant to easily update their profile, add that newborn family member to their insurance, check their vacation balance, and more. The digital assistant can unify information from systems across the company—such as human capital management (HCM), enterprise resource planning (ERP), and customer relationship management (CRM)—and create one messaging flow for its interaction with the employee. Combining CRM with marketing automation tools also improves the company’s ability to market to customers and improve the customer experience.
Learn more about what conversational AI can do for your business (PDF).
Ease of Use: Zero-Effort Access
One of the advantages of digital assistants is that users don’t have to download and install specialized apps just to access the assistant. Instead, the digital assistant can be made available through existing solutions such as
- Popular messaging applications, including Facebook Messenger, Slack, and WeChat
- Business web portals
- Popular voice assistants like Amazon’s Alexa and Apple’s Siri