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인기 질문

Oracle Intelligent Advisor

Reimagine service. Deliver personalized, agile, and transparent advice throughout the customer journey. This powerful decision automation solution lets business users create the rules, so you can provide the right advice to each of your customers and empower your contact center agents to deliver truly personalized service. With Oracle Intelligent Advisor, you can quickly adapt to changing customer expectations, while tracking each part of the customer journey.

See how Oracle Intelligent Advisor can help you.

Explore Intelligent Advisor

Self-service advice capabilities

Let customers efficiently help themselves resolve both simple and complex issues.

Personalized assistance

Provide personalized advice tailored to each person using intelligent online interviews.

Conversational support

Enrich conversational experiences through chats and chatbots.

Dynamic knowledge management

Embed an interview within the body of a knowledge article to provide dynamic and personalized scenarios for customers and service agents.


Advice and rule authoring

Give business users the power to configure advice, either through a web browser or a desktop development tool.

Natural language support

Equip business users to establish and manage rules—without the need to engage a programmer.

Intuitive designer

Design intuitive and exceptional user experiences.

Browser-based rule authoring

Easily create and deploy decision-making services in a web browser, eliminating the need to install and manage a desktop development tool. Centralize the custom application logic and easily share decision-making rules with stakeholders.

Collaboration

Collaborate across your entire business, allowing multiple authors to write rules for interviews and decision service projects.


Agent guidance and advice

Support agents in providing consistent and personalized advice and decisions across all channels, in any language.

Quick decision-making

Empower agents to quickly make decisions without the need for escalation.

Easily resolve calls

Give agents the means to easily handle all calls, from simple to complex.


Advice analytics and insights

Understand and improve your customer experiences through channel interviews and decision analytics.

What-if analysis

Leverage what-if analysis to assess customer impact of changes in legislation, policies, or regulations.

Gain customer insights

Understand which rules drive better customer experiences.


Automated decision services

Easily integrate intelligent decision-making into your existing systems and workflows.

Connect to any app

Seamlessly connect with your existing applications to perform high-volume calculations and decisioning.

Automated decisions

Automate decisions and complex calculations with service workflows and batch processes.


Transparent decision compliance

Ensure company compliance by transparently recording and explaining the advice given and decisions made.

Detailed decision reporting

Discover insights into the customer journey and determine compliance with your business standards with accurate and reliable analytics and reports.

Record and explain decisions

Provide detailed explanations for automated decisions.


Oracle Intelligent Advisor customer successes

Many of the world’s leading brands use Oracle to build better customer experiences.

Beachbody
Kenya Revnue Authority
University of Western Australia
Western Sussex NHS Foundation Trust
Prince's Trust UK logo

Prince’s Trust UK revolutionizes how they reach out and assist youth with Oracle Intelligent Advisor

Key benefits

  • Improve customer service levels

    Deliver next-generation individualized service with consistent, automated advice and decisions.

    Business benefits of Intelligent Advisor (1:53)

  • Drive cross-channel consistency

    Provide consistent guidance and decision-making through your self-service channels, call center, and partner channels.

  • Increase efficiencies and enable transparency

    Reduce queries, while maintaining consistency and transparency, by presenting detailed explanations for automated advice and decisions.

  • Gain greater visibility into the impact of changes

    Easily understand the impact to customers when rules, laws, and regulations change.

  • Ensure compliance with business standards

    Maintain proper audit trails and track all advice and decisions to guarantee that they are compliant with your business standards.

Key benefits of Intelligent Advisor
JULY 14, 2020

Oracle Intelligent Advisor Helps Brands Handle Any Situation

Heike Lorenz, Product Marketing Director, Oracle

Today things change rapidly. Many times businesses don’t have the luxury to methodically strategize for new products or services. Agility is the key to handle any situation, and there’s a tool to give you that agility.

Read the complete post

Featured blogs

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Resources

c
Oracle Cloud readiness: CPQ

Releases and documentation

See what’s new in Intelligent Advisor, formerly Oracle Policy Automation. Review the latest features, including capability overviews, business benefits, setup considerations, and usage tips.

Documentation library

Documentation library

The Oracle Help Center provides documentation and tutorials covering Oracle Intelligent Advisor and other products within Oracle Service.

Community

Cloud Customer Connect

Cloud Customer Connect, Oracle’s premier online cloud community, is specifically designed to promote peer-to-peer collaboration and the sharing of best practices. Members can keep pace with product strategy and provide a cloud solution feedback channel directly to Oracle development. Community members benefit by leveraging the collective knowledge of Oracle Cloud customers and product experts.

Cloud learning

Develop your Intelligent Advisor skills

Oracle University provides learning solutions to help build cloud skills, validate expertise, and accelerate adoption. Learn more about training and certification you can rely on to ensure your organization's success.

Support and services

Cloud Marketplace

Extend your service ecosystem and power innovation with partner applications and services available through Oracle Cloud Marketplace. Find the most comprehensive list of apps for sales, service, marketing, ecommerce, and more.

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Oracle Digital Assistant

Chatbot and conversational AI interfaces

B2B Service

Customer service for high-value customers

Knowledge Management

Advanced knowledge and answers

B2C Service

High-volume customer service

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