Welcome to Oracle Life Sciences Clinical One Platform
Let’s get started with Oracle Clinical One. Your customer journey begins now. Review the tasks below to understand what to expect as you onboard with Clinical One.
Getting Started
Prior to signing your contract, the assigned Oracle Sales representative will reach out to you to prepare for activation of the Oracle Cloud Account and / or service. The Customer Success Manager will schedule a follow-up meeting with you after the contract has been submitted.
After submitting your contract, your Oracle journey begins with activating services into an Oracle Cloud Account. There are two different paths: New Oracle Cloud User or Existing Oracle Cloud User. Regardless of your status with Oracle, you will receive two separate emails:
1. Activation Email
2. Oracle Life Sciences Support Welcome Letter
Please wait for an introduction call with the the assigned Oracle representative before acting on this email. It is vital that new customers use a company named Cloud Account when creating via email. This cloud account name will be seen by all users when logging into their Oracle Life Sciences Cloud services.
Option 1: Create a NEW Cloud Account (if new to Oracle)
Email details: Oracle Cloud Account Activation
- Timing: This email is sent once the order has been processed by Oracle.
- From: no.reply@oracle.com
- Subject: [External]: Action required: add your service(s) to an Oracle Cloud Account
- Purpose: As a new customer to Oracle, this email pertains to creating their Cloud Account.
Option 2: Use an EXISTING Cloud Account (if an existing customer to Oracle)
Email details: Oracle Cloud Account Activation
- Timing: This email is sent once the order has been processed by Oracle.
- From: no.reply@oracle.com
- Subject: [External]: Action required: add your service(s) to an Oracle Cloud Account
- Purpose: This email pertains to creating a new or adding to an existing Cloud Account.
Add the New Cloud Service to a New Oracle Cloud Account
Add the New Cloud Service to an Existing Oracle Cloud Account
Support Cloud Access
Oracle Life Sciences Support Welcome Letter: How to access Oracle Life Sciences Support Cloud
Oracle Life Sciences Support Cloud is used to log and manage support and change requests, view tutorials, and access the knowledgebase on Life Sciences Cloud products. All customers should work with their Oracle services or sales representative to identify Delegated Admins, who will be responsible for providing / requesting access for other users.
Email details:
- Timing: This email is sent once the order has been processed by Oracle.
- Subject: HSGBUCLINICALONE I Order # I organization_name
- First line in email: Welcome to Oracle Cloud and thank you for purchasing Oracle’s products and services.
- Purpose: This email outlines the steps to take when creating a customer’s Oracle Support Cloud account. The Customer Success team and / or Services team can assist them when performing this action.
Access Management
You will receive an additional email of instructions as a Customer Delegated IAMS Administrator (CDA)
- Timing: This email is sent approximately 24 hours after Oracle creates the CDA accounts in Oracle Life Sciences Identity and Access Management Service (IAMS).
- From: OracleIdentityManager@oracleindustry.com
- Subject: Oracle Life Sciences
- Purpose: This email is sent to those individuals identified as the Customer Delegated IAMS Administrators (CDA) on your Service Activation Request form and contains the user login for their Oracle Life Sciences Clinical One single sign-on (SSO) account, and instructions to set up their single sign-on (SSO) password.
To learn more about what a CDA can do review the following sections in the Add User Guide.
Oracle University
Acquire an understanding of the core concepts around designing, building and testing studies in Clinical One.
Find help
To receive support assistance for Safety Cloud Service products please open a Support Request (SR) using the Life Sciences Support Cloud ticketing tool available at https://hsgbu.custhelp.com. (For Japanese language support, please use: https://hsgbu-jp.custhelp.com)
Support assistance by telephone is also available by calling one of the numbers below:
| Country | Local Number |
| United States | +1 855 516 3376 |
| Japan | +81 363 022 585 office hours—9AM to 5PM |
| China | +86 106 106 5023 |
| Korea | +82 221 947 543 |
For users calling from other countries (or if you have any issue with the above numbers) please call +44 207 131 2830.
Please note that this is an international number and you will be charged if calling from outside the UK.
Learn more
Documentation:
Training: