Welcome to Oracle Life Sciences Clinical One Platform

Prior to signing your contract, the assigned Oracle Customer Success Manager (CSM) will reach out to you to prepare for activation of the Oracle Cloud Account and / or service. The Customer Success Manager will schedule a follow-up meeting with you no later than 24 hours after the contract has been submitted.

After submitting your contract, your Oracle journey begins with activating services into an Oracle Cloud Account. There are two different paths: New Oracle Cloud User or Existing Oracle Cloud User. Regardless of your status with Oracle, you will receive two separate emails:

1. Activation Email
2. Oracle Life Sciences Support Welcome Letter

Please wait for an introduction call with the Customer Success Manager before acting on this email. It is vital that new customers use a company named Cloud Account when creating via email. This cloud account name will be seen by all users when logging into their Oracle Life Sciences.

Option 1: Create a NEW Cloud Account (if new to Oracle)

Email details: Oracle Cloud Account Activation

• Timing: This email is sent once the order has been processed by Oracle.
• From: no-reply@organizations.oci.oraclecloud.com
• Subject: [External]: Action required: add your service(s) to an Oracle Cloud Account
• Purpose: As a new customer to Oracle, this email pertains to creating their Cloud Account.

Option 2: Use an EXISTING Cloud Account (if an existing customer to Oracle)

Email details: Oracle Cloud Account Activation

• Timing: This email is sent once the order has been processed by Oracle.
• From: no-reply@organizations.oci.oraclecloud.com
• Subject: [External]: Action required: add your service(s) to an Oracle Cloud Account
• Purpose: This email pertains to creating a new or adding to an existing Cloud Account.

Add the New Cloud Service to a New Oracle Cloud Account

Add the New Cloud Service to an Existing Oracle Cloud Account

Oracle Life Sciences Support Welcome Letter: How to access Oracle Life Sciences Support Cloud

Email details:

• Timing: This email is sent once the order has been processed by Oracle.
• Subject: HSGBUCLINICALONE I Order # I organization_name
• First line in email: Welcome to Oracle Cloud and thank you for purchasing Oracle’s products and services.
• Purpose: This email outlines the steps to take when creating a customer’s Oracle Support Cloud account. The Customer Success team and / or Services team can assist them when performing this action.

Specify a password for Support Cloud

• Timing: This email is sent approximately 24 hours after Oracle creates the CDA accounts in Oracle Life Sciences Identity and Access Management Service (IAMS).
• From: OracleIdentityManager@oracleindustry.com
• Subject: Oracle Life Sciences
• Purpose: This email is sent to those individuals identified as the Customer Delegated IAMS Administrators (CDA) on your Service Activation Request form and contains the user login for their Oracle Life Sciences Clinical One single sign-on (SSO) account, and instructions to set up their single sign-on (SSO) password.

To learn more about what a CDA can do review the following sections in the Add User Guide.

• Tasks that Oracle completes for you

Oracle Life Sciences Identity and Access Management Service

Acquire an understanding of the core concepts around designing, building and testing studies in Clinical One.

Register to get started.

See what’s new, access resources and collaborate with others on Clinical One. Become a member and join us in a discussion group and begin networking today!

To receive support assistance for Safety Cloud Service products please open a Support Request (SR) using the Life Sciences Support Cloud ticketing tool available at https://hsgbu.custhelp.com. (For Japanese language support, please use: https://hsgbu-jp.custhelp.com)

Support assistance by telephone is also available by calling one of the numbers below:

For users calling from other countries (or if you have any issue with the above numbers) please call +44 207 131 2830.
Please note that this is an international number and you will be charged if calling from outside the UK.

Contact support

Documentation:

• Quick Start for Study Designers
• Quick Start for Study Teams
• Sponsor and CRO Guide

Training:

• Study Design Video