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Support & Customer Success

Get Your Product Questions Answered by Customer Support Experts

Your Global Support Team Is Available Now

The Oracle Marketing Cloud Customer Support team provides customers with expert knowledge and assistance for Oracle Marketing Cloud solutions. With global coverage, our team is always available to answer your questions and resolve any issues.
 
Other Support options at a Glance:
 
  • See product documentation across all the Oracle Marketing Cloud product platforms including Oracle Eloqua, Oracle Responsys, Oracle Bluekai and more. 
  • Our Cloud Operations Team and Cloud Development Team provide you up the minute updates on the performance of the Oracle Eloqua global platform.
 
 

Need Support?

Contact Support by phone:

My Oracle Support


My Oracle Support is Oracle's one-stop online technical support portal. Search the knowledge base, log or track service requests, sign up for alerts, view product health recommendations, download product updates or patches, and much, much more.
 

Oracle Cloud Support


Every Oracle Marketing Cloud customer has access to Oracle Cloud Support, which includes:
  • Coverage by phone or online, 24 hours/day, 7 days/week.
  • Ongoing monitoring of the application.
  • A response to Severity 1 issues within 1 hour.
  • Help with application updates and upgrades.
 
For more information about severity levels and resolution times, see Oracle Software as a Service Support Policies under Technical Support Policies.

Oracle Cloud Priority Service


Oracle Cloud Priority Service offers you faster problem resolution and proactive, personalized guidance from an assigned technical account manager. With this service, you receive everything included with Oracle Cloud Support plus tailored support from your technical account manager specific to your needs.
 
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Oracle Eloqua Help Center


Get product documentation and step-by-step product instructions. Search for answers. The new site provides the Oracle Eloqua Fall ’14 product documentation and all new documentation going forward.
 
 

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Contact

Use this form to contact an Oracle Marketing Cloud sales professional in your area, or give us a call.

 

Call Support

US Toll-free: 1-800-223-1711
Canada: 1-800-668-8921
UK: +44 870 4000 900
Australia: +61 2 8817 7600