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Support & Customer Success

Customer Success Is Our Success

Achieve Your Goals

Our Oracle Marketing Cloud customer success experts help to ensure you take full advantage of Oracle Marketing Cloud technology and services. Whether it’s optimizing for adoption, analyzing your path to success, targeting areas for focus, supporting your technology, or identifying new opportunities, we stay by your side throughout your entire journey. We want you to achieve your business goals! And all of this is included as part of your Oracle Marketing Cloud subscription.
 

Customer Support

 
Expert assistance is available when you need it with Oracle Marketing Cloud. With global coverage, our team is always available to answer your questions and resolve any issues that might occur. Find all support options here.
 
 
 
 

Customer Success

 
To help you achieve success on your Modern Marketing journey, you will be assigned a Customer Success Manager. This person will be your main point of contact – a strategic partner who understands your goals and will guide you toward success. Your Customer Success Manager will develop a deep understanding of your business and advise you on how best to achieve your goals, utilizing an elite team of specialists who can provide guidance on marketing best practices, strategic planning and implementation, platform utilization, and process reengineering.