March 23–26, 2020
McCormick Place West / Chicago
Modern Customer Experience
For marketing, commerce, sales, and service professionals
Embrace intelligence and innovative technology to elevate the customer experience.
Learn from These Visionary Voices
The 2020 speaker lineup of CX legends includes:
Luvvie Ajayi
Award-winning Author, Speaker, and Digital Strategist
Fernando Arriola
Vice President of Fan and Brand Development, Chicago Bears
Jay Baer
President, Convince & Convert
Safra Catz
Chief Executive Officer, Oracle
Gerri Martin-Flickinger
Executive Vice President and Chief Technology Officer, Starbucks
Paul Greenberg
Founder and Managing Principal, The 56 Group
Shep Hyken
Chief Amazement Officer, Shepard Presentations
Matthew Kobe
Vice President of Business Strategy and Analytics, Chicago Bulls
Nelson Kunkel
Chief Design Officer, Deloitte Digital
Steve Miranda
Executive Vice President, Oracle Applications Product Development
David Rubin
Chief Marketing Officer, The New York Times
Rob Tarkoff
Executive Vice President and General Manager, CX Cloud, Oracle
Experience One of the Best Events in CX
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Hear analyst perspectives on the future of CX, so you can better prepare for what’s coming next.
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Be inspired by CX experts and practitioners who are pushing past the limits of traditional customer experiences.
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Connect one-on-one with your peers to discuss best practices, lessons learned, and roadmaps to results.
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Spotlight your successes in marketing, sales, commerce, and service and get recognized by your community.
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Receive tactical tips and powerful anecdotes that will refresh your mind and inspire your team.
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See for yourself why Modern Customer Experience was named “Best Overall User Conference” by independent analysts Brent Leary and Paul Greenberg.
Featured Brands Leading Sessions
- AT&T
- Broadcom Ltd
- Clarivate Analytics
- Comcast
- Covance
- Eaton Corporation
- Eileen Fisher
- F5 Networks
- IBM
- Intel Corporation
- Hotwire
- JOANN Stores
- Juniper Networks
- Kraft Heinz
- Morningstar
- Motorola Solutions
- Omaha Steaks
- Princess Cruise Lines
- Shaw Scott
- Shepard Presentations
- Signet Jewelers
- Sleep Country Canada
- Spirit Airlines
- Ticketmaster
- United Airlines
- Verndale
Markie Awards Gala
Honoring the minds behind the experience. Make sure you save Wednesday, March 25 to come together with CX elite and celebrate your peers' achievements at the 14th annual Markie Awards.
Join Fellow Legends in the Hero Hub
The CX Hero Hub is an online community for customers to connect, learn, and get recognized. Join today and contribute your input for Modern Customer Experience, including topics, entertainers, speakers, and more.
“I always walk away with some fantastic ideas and solutions at an event surrounded by people passionate about CX.”
Robert Kleinschmidt, Senior Vice President, AirBorn, Inc.
See Favorite Moments from 2019
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