March 23–26, 2020
McCormick Place West / Chicago
Modern Customer Experience
For marketing, commerce, sales, and service professionals
Embrace intelligence and innovative technology to elevate the customer experience.
Learn from These Visionary Voices
The 2020 speaker lineup of CX legends includes:
Luvvie Ajayi
Award-winning Author, Speaker, and Digital Strategist
Fernando Arriola
Vice President of Fan and Brand Development, Chicago Bears
Jay Baer
President, Convince & Convert
Safra Catz
Chief Executive Officer, Oracle
Gerri Martin-Flickinger
Executive Vice President and Chief Technology Officer, Starbucks
Paul Greenberg
Founder and Managing Principal, The 56 Group
Shep Hyken
Chief Amazement Officer, Shepard Presentations
Matthew Kobe
Vice President of Business Strategy and Analytics, Chicago Bulls
Nelson Kunkel
Chief Design Officer, Deloitte Digital
Steve Miranda
Executive Vice President, Oracle Applications Product Development
John Padgett
Chief Experience & Innovation Officer, Carnival Corporation
David Rubin
Chief Marketing Officer, The New York Times
Rob Tarkoff
Executive Vice President and General Manager, CX Cloud, Oracle
Experience One of the Best Events in CX
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Hear analyst perspectives on the future of CX, so you can better prepare for what’s coming next.
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Be inspired by CX experts and practitioners who are pushing past the limits of traditional customer experiences.
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Connect one-on-one with your peers to discuss best practices, lessons learned, and roadmaps to results.
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Spotlight your successes in marketing, sales, commerce, and service and get recognized by your community.
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Receive tactical tips and powerful anecdotes that will refresh your mind and inspire your team.
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See for yourself why Modern Customer Experience was named “Best Overall User Conference” by independent analysts Brent Leary and Paul Greenberg.
Featured Brands Leading Sessions
- AT&T
- Broadcom Ltd
- Clarivate Analytics
- Comcast
- Covance
- Eaton Corporation
- Eileen Fisher
- F5 Networks
- IBM
- Intel Corporation
- Hotwire
- JOANN Stores
- Juniper Networks
- Kraft Heinz
- Morningstar
- Motorola Solutions
- Omaha Steaks
- Princess Cruise Lines
- Shaw Scott
- Shepard Presentations
- Signet Jewelers
- Sleep Country Canada
- Spirit Airlines
- Ticketmaster
- United Airlines
- Verndale
Tune in Live to Hear Markies Finalists
Markies finalists will be revealed LIVE via Facebook Live on Thursday, February 27 at 2pm PT/5pm ET. There are 16 categories for 2020. Winners will be announced at Modern Customer Experience at the Markies Awards Gala on March 25.
Begin Your Hero Journey
The CX Hero Hub is an online advocacy community for customers to connect, learn, and get recognized. You can network with peers, share your expertise, build your personal brand, and have fun. Explore the Modern Customer Experience online.
“I always walk away with some fantastic ideas and solutions at an event surrounded by people passionate about CX.”
Robert Kleinschmidt, Senior Vice President, AirBorn, Inc.
Learn, Network, Get Inspired, and Have Fun
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