Modern Customer Experience

For marketing, commerce, sales, and service professionals

Technology has completely transformed customers and our relationships with them. It’s more important than ever to work together, using our knowledge and passion to elevate customer experiences. United, we have the power to deliver the stuff of legends.

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Master Your Craft

Join peers in these timely, topical tracks. Get tailored insights and takeaways from experts within your CX focus area.

Marketing

Commerce

Sales

Service

Learn from These Visionary Voices

The 2020 speaker lineup of CX legends includes:

Luvvie Ajayi

Award-winning Author, Speaker, and Digital Strategist

Matt Heinz

President, Heinz Marketing Inc.

Mike Lowndes

Senior Director, Gartner

Paul Zaher

Vice President, eCommerce, WestRock

Experience One of the Best Events in CX

Hear analyst perspectives on the future of CX, so you can better prepare for what’s coming next.
Be inspired by CX experts and practitioners who are pushing past the limits of traditional customer experiences.
Connect one-on-one with your peers to discuss best practices, lessons learned, and roadmaps to results.

Spotlight your successes in marketing, sales, commerce, and service and get recognized by your community.
Receive tactical tips and powerful anecdotes that will refresh your mind and inspire your team.
See for yourself why Modern Customer Experience was named “Best Overall User Conference” by independent analysts Brent Leary and Paul Greenberg.

Apply to Win a Markie Award

It’s time to spotlight the exhaustive efforts of dreamers and doers across marketing, commerce, sales, and service by submitting your winning entry for the 14th annual Markie Awards. Submissions are open through January 24, 2020.

Share your story

Join Fellow Legends in the Hero Hub

The CX Hero Hub is an online community for customers to connect, learn, and get recognized. Join today and contribute your input for Modern Customer Experience, including topics, entertainers, speakers, and more.

Join Hero Hub

“I always walk away with some fantastic ideas and solutions at an event surrounded by people passionate about CX.”

—Robert Kleinschmidt, Senior Vice President, AirBorn, Inc.

Answer the Call for Ideas

Your peers in marketing, commerce, sales, and service are eager to hear your story and learn from your triumphs and challenges. Describe how you are outperforming the competition with intelligence and exceeding customer expectations. There are many opportunities to get involved: present solo, join a panel, or lead a discussion in a breakout session. If accepted, you earn a free conference pass and join the legendary speaker lineup for 2020.

Propose a session idea

Deadline: October 25, 2019

Review content from last year’s event.

2019 Session Catalog