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Oracle Modern Best Practice—B2B Omnichannel
B2B Multichannel to Omnichannel Experience
A modern best practice helps you market more effectively to business customers. Deliver a seamless, consistent customer experience across all devices and channels. Connect online sales processes to telesales, field sales, and partners for a more personalized selling. Create the great customer experiences that build loyalty and increase sales.
Mobile. Analytics. Social.Link Online to In Person
Connect the online with the live person interactions integrating chat, call, recommendations, reviews, and feedback.
Mobile. Social.Mobile Optimization
Use responsive design to deliver consistent customer experience across all devices and channels.
Mobile. Social. Location.Configure Location Services
Recognize opted-in customer presence and push location-specific content.
Mobile. Social.Integrate Sales Channels
Enable telesales, field sales, and partners to deliver highly personalized shopping experiences.
Mobile. Analytics. Social.Handoff to Customer Care
Automatically send customer and order information to the service center with rules-driven workflow.