Leveraging cloud to achieve resilient operations has evolved to a core capability as companies are experiencing the shift from keeping the lights on to a market responsive approach1. This paradigm change has resulted in many organizations struggling to balance ongoing support for critical innovation projects with constrained budgets and limited headcount.
Oracle Advanced Customer Services can help address this dilemma for Oracle Cloud customers through prioritized access to expertise and ownership of administrative tasks. Working hand-in-hand, the combination of superior support and managed services is fast becoming a substantial part of the evolving and complex IT landscape2.
Experience the power of an entire IT department of highly trained professionals
Oracle Cloud Infrastructure provides industry leading solutions for infrastructure, database, middleware, and applications. Once a cloud service is activated, the responsibility for many daily administrative tasks remain with the customer. For many organizations, lack of skills and headcount are the top barriers impeding cloud adoption. Oracle Advanced Customer Services offerings are designed to add value on top of Oracle Cloud services by maintaining and anticipating the need for processes and functions that drive consistent service quality while cutting expenses. Often times, Oracle Advanced Customer Services can provide a 25-30% lower-cost option than in-house, allowing IT teams to focus on more strategic programs and core competencies key to their business.
Know your responsibilities
A move to cloud infrastructure does not eliminate routine system administration activities, nor are those functions any less important. This includes the management for all guest virtual machines (VMs) and associated operating systems in the user domain. Through global scale, automation and proven methods, Oracle Advanced Customer Services can provide a lower-cost option than managing these tasks in-house while helping to drive efficiencies and innovation.
Keep your databases running smoothly and securely
Databases are at the heart of every business and keeping them properly maintained and operating optimally is essential. Once the Oracle database cloud service is activated, the customer is responsible for additional tasks at the operating system, cluster, and database layer. Oracle Advanced Customer Services can enhance the benefits of the service by relieving your IT staff of everyday tasks while helping increase productivity, efficiency, and security.
Connect your technology investments
Middleware is sometimes considered the software glue that bridges the gap between databases, applications, and users. Oracle Cloud includes some of the most innovative services in the industry to help customers connect, streamline, and optimize their critical business environments. Oracle Advanced Customer Services can elevate the value derived from these cloud services by accelerating the provisioning and configuration as well as providing continual service management and improvement.
Combat security challenges and implement controls
The way IT and security teams address Security is evolving as complex hybrid and multicloud environments become the norm. Oracle Advanced Customer Services has the expertise and portfolio to ensure your growing volume of data is protected from threats, and identity and user access controls are implemented.
All Oracle Advanced Customer Services managed cloud offerings are ITIL-based, service level agreement backed, and include a designated Technical Account Manager for end-to-end solution governance. The Oracle Advanced Customer Services portfolio is extensible allowing customers to expand coverage to meet the needs of their growing business. With the largest number of managed workloads on Oracle Cloud Infrastructure, Oracle Advanced Customer Services is the partner of choice to help take full advantage of the innovation and latest advances in technology that Oracle Cloud has to offer.Sources