Oracle Premier Support
Comprehensive Support from Oracle

Comprehensive Support from Oracle

Oracle Premier Support Works in Your Environment: On Premises, Oracle Cloud, or in a Hybrid Cloud.


 

Oracle Applications Unlimited—Oracle's commitment through at least 2030.

Supporting Your Journey

Whether you are a small company or a global enterprise, Oracle Support is your trusted partner with more than 40 years of experience helping customers succeed. Oracle Support is here to help you with your current environment moving forward—and if you want new options—we’re here to support the changes your business requires in the future.

Leverage Your Oracle Investment

You have a long-term investment with Oracle that includes more than your software licenses. You invested time and money in hiring staff and building their knowledge and skills. You’ve created processes that intertwine with the software and your business, including customizations to meet your company’s business requirements.

Oracle Support understands that investment and continuously innovates to provide options that can help you solve business challenges and grow your business. You are the expert on your business requirements, and Oracle provides new possibilities to fuel your success.

Your choices are expanding, but whether your applications run on premises, in the cloud, or as a hybrid, with Oracle Support you can:

  • Support your Oracle Applications and keep them running with ongoing security patches and software updates—that only Oracle can supply.
  • Receive the trusted support you rely on, with the same resources, tools, and staff you use now.
  • Have a transparent application roadmap for the future, with no termination dates, that shows you the ongoing plan for software updates, including new features and functionality.

Oracle Support—Where You Need It

  • On Premises

    Our Oracle Application environment supports our business strategy.

    Run Your Applications On Premises

    You can maintain your Oracle Applications on premises and keep them running with ongoing innovation, software updates, and security patches. Oracle continues to provide the trusted support you rely on with the same resources, tools, and staff.

    You’ll have a transparent application roadmap for the future, with no termination date, showing you the ongoing plan for software updates with new features and functionality.

  • Hybrid

    Our Oracle Applications are on premises and we use Oracle Cloud options.

    Explore a Hybrid Cloud

    Keep your on-premises applications and add cloud options with infrastructure as a service (IaaS) to meet your IT strategy—use the same applications, ongoing security patches, and software updates—on both platforms.

    Oracle provides the trusted support you rely on with the same resources, tools, and staff—on both platforms.

    You’ll have a transparent application roadmap for the future, with no termination date, showing you the ongoing plan for software updates with new features and functionality.

    Take advantage of software as a service (SaaS) to help you can extend the functionality of your current applications, whether they are on premises or in the cloud.

  • Oracle Cloud

    We transitioned our Oracle Applications to the Oracle Cloud.

    Move to the Cloud

    Transition your on-premises applications to the cloud with infrastructure as a service (IaaS) and keep your applications running with ongoing security patches and software updates. Your staff won’t need to learn new applications—and Oracle will continue to provide the same trusted support that you rely on now.

    You’ll have a transparent application roadmap for the future, with no termination date, showing you the ongoing plan for software updates with new features and functionality.

    Take advantage of software as a service (SaaS) to help you can extend the functionality of your current applications, whether they are on premises or in the cloud.

Rely on Oracle Premier Support for Your Oracle Applications

You can realize the benefits of Oracle Support whether you choose to run your Oracle Applications on premises, in a hybrid cloud, or move to the Oracle Cloud.

  • Leverage your Oracle Applications licenses—preserve both your investment and your ability to deploy where your business requirements dictate.
  • Maintain control of update timing—you control when your software upgrades occur.
  • Continue to use the same applications and customizations on premises or in the cloud and take advantage of your staff’s existing knowledge and skills.
  • Use software as a service (SaaS) to add functionality and satisfy new business requirements with access from either on-premises applications or cloud applications.
  • Get the latest innovations, like Oracle Adaptive Intelligent Applications—they work on premises and in the cloud—to harness prebuilt connectors, data sources, dynamic decision science, and connected outcomes to improve your business results.

Oracle Cloud Provides Options for Your Oracle Applications

Discover how you can use Oracle Cloud with your current on premises environment to address your unique business needs. If your strategy includes a move to the cloud, explore how you can bring your Oracle Applications and customizations to the cloud.

  • JD Edwards

    JD Edwards

    With JD Edwards on Oracle Compute Cloud, you get integrated cloud services that are easier to use and manage, while providing the agility, reliability, scalability, and security that modern businesses need.

    Two fundamental uses for platform as a service (PaaS) with JD Edwards are Oracle Database Cloud Services for your JD Edwards database and the Oracle Java Cloud Service for your JD Edwards web (WebLogic server) tier. You can also subscribe to any of the numerous services among the Oracle PaaS offerings. For example, you can enable your progress towards digital transformation by utilizing PaaS to support mobility and internet of things.

    If you are using JD Edwards EnterpriseOne mobile applications, you can easily connect them into Mobile Cloud Service (MCS) and use it to manage mobile applications in your enterprise. For example, MCS tracks usage and automatically creates analytics. MCS also includes Mobile Application Framework at no additional cost.

  • Oracle E-Business Suite

    Oracle E-Business Suite

    Oracle’s ongoing investment in Oracle E-Business Suite and commitment to operational efficiency, functional innovation, and user experience allows you to leverage its strengths either on premises or in the cloud with continued development, enhancement, and support in both locations. You can take advantage of the Oracle Cloud portfolio with additive SaaS applications; for example, Oracle In-Memory Cost Management Cloud Service, which performs complex, multi-dimensional profitability analyses and maximizes margins, from either on premises applications or in the cloud. With infrastructure as a service (IaaS) you can migrate your current Oracle E-Business Suite—complete with customizations—from on premises to the cloud. Whether you choose on premises or the cloud, you can rely on Oracle Support.

  • PeopleSoft

    PeopleSoft

    Use your unique configuration of PeopleSoft applications, customizations, and data. Let Oracle handle the hardware and storage.

    You have a new infrastructure option available, the Oracle Cloud Infrastructure Compute Classic. Additionally, there are new platform as a service (PaaS) options to run your PeopleSoft workloads including, Database Cloud Service (DBCS) and Oracle Database Exadata Cloud Service (Exadata Service). PeopleSoft customers have the ability to move all of their environments to the Oracle Cloud and take advantage of Oracle IaaS and PaaS for their next Oracle Applications project.

  • Siebel

    Siebel

    Siebel CRM is now a fully cloud enabled application, allowing customers to take advantage of all new cloud capabilities while leveraging their investment in Siebel customizations. You can also augment Siebel with a wide variety of Customer Experience Cloud options such as Oracle Marking Cloud or Oracle Service Cloud (formerly known as Oracle RightNow CX). On premises, hybrid, or cloud, the choice is yours.

 

Explore Your Oracle Cloud Options

  • You can also run your current on-premises Oracle Applications—with your customizations—in Oracle Cloud Infrastructure (IaaS). The same applications, the same support, and no new training required.

  • You can also run your current on-premises Oracle Applications—with your customizations—in Oracle Cloud Infrastructure (IaaS). The same applications, the same support, and no new training required.

  • You can also run your current on-premises Oracle Applications—with your customizations—in Oracle Cloud Infrastructure (IaaS). The same applications, the same support, and no new training required.

  • You can also run your current on-premises Oracle Applications—with your customizations—in Oracle Cloud Infrastructure (IaaS). The same applications, the same support, and no new training required.

  • You can also run your current on-premises Oracle Applications—with your customizations—in Oracle Cloud Infrastructure (IaaS). The same applications, the same support, and no new training required.

  • You can also run your current on-premises Oracle Applications—with your customizations—in Oracle Cloud Infrastructure (IaaS). The same applications, the same support, and no new training required.

Migrate Oracle Applications to Oracle Cloud Infrastructure

Learn how you can take advantage of the inherent benefits of Oracle’s IaaS platform, and hear about a real-world example of a customer who transformed their business by moving their core applications to OCI. Watch this on-demand webcast with featured speakers Jim Battenberg and Venkatesh Gopalakrishnan.

Get Flexibility with Platform as a Service and Software as a Service

Whether you choose to keep your current Oracle Applications on premises, move all your applications to Oracle Cloud Infrastructure—or use a hybrid environment that combines both on premises and IaaS, Oracle provides more services to meet your business’ needs. You can include functionality with platform as a service (PaaS) or software as a service (SaaS).

PaaS allows you to leverage cloud-based services from either on-premises applications or from Oracle Apps Unlimited running in Oracle Cloud Infrastructure. With Oracle’s bring your own license (BYOL) program, you can use your Oracle license in the cloud as a service. For example, the on premises applications can access your Oracle Database license running as PaaS in the Oracle Cloud. SaaS can also provide new functionality to meet evolving business requirements.

Oracle Support—Your Trusted Partner

You decide where to run your applications and Oracle Support is there to help you. Whether you choose on premises, the cloud, or a hybrid, Oracle Support provides you with the support, tools, and resources you rely on. Your business can continue using the same applications whether you are on premises or in the cloud—preserving your investment in both your Oracle products and your employees.

Your staff continues working with the same applications, using the same processes and customizations. They can access the same Oracle Support experts, upgrades, and patches. You have an ongoing roadmap for innovations going forward to support the growth of your business and fuel your success.



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