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Oracle Premier Support Works in Your Environment: On Premises, Oracle Cloud, or in a Hybrid Cloud.
Whether you are a small company or a global enterprise, Oracle Support is your trusted partner with more than 40 years of experience helping customers succeed. Oracle Support is here to help you with your current environment moving forward—and if you want new options—we’re here to support the changes your business requires in the future.
You have a long-term investment with Oracle that includes more than your software licenses. You invested time and money in hiring staff and building their knowledge and skills. You’ve created processes that intertwine with the software and your business, including customizations to meet your company’s business requirements.
Oracle Support understands that investment and continuously innovates to provide options that can help you solve business challenges and grow your business. You are the expert on your business requirements, and Oracle provides new possibilities to fuel your success.
Your choices are expanding, but whether your applications run on premises, in the cloud, or as a hybrid, with Oracle Support you can:
You can maintain your Oracle Applications on premises and keep them running with ongoing innovation, software updates, and security patches. Oracle continues to provide the trusted support you rely on with the same resources, tools, and staff.
You’ll have a transparent application roadmap for the future, with no termination date, showing you the ongoing plan for software updates with new features and functionality.
Keep your on-premises applications and add cloud options with infrastructure as a service (IaaS) to meet your IT strategy—use the same applications, ongoing security patches, and software updates—on both platforms.
Oracle provides the trusted support you rely on with the same resources, tools, and staff—on both platforms.
You’ll have a transparent application roadmap for the future, with no termination date, showing you the ongoing plan for software updates with new features and functionality.
Take advantage of software as a service (SaaS) to help you can extend the functionality of your current applications, whether they are on premises or in the cloud.
Transition your on-premises applications to the cloud with infrastructure as a service (IaaS) and keep your applications running with ongoing security patches and software updates. Your staff won’t need to learn new applications—and Oracle will continue to provide the same trusted support that you rely on now.
You’ll have a transparent application roadmap for the future, with no termination date, showing you the ongoing plan for software updates with new features and functionality.
Take advantage of software as a service (SaaS) to help you can extend the functionality of your current applications, whether they are on premises or in the cloud.
You can realize the benefits of Oracle Support whether you choose to run your Oracle Applications on premises, in a hybrid cloud, or move to the Oracle Cloud.
Discover how you can use Oracle Cloud with your current on premises environment to address your unique business needs. If your strategy includes a move to the cloud, explore how you can bring your Oracle Applications and customizations to the cloud.
JD Edwards
With JD Edwards on Oracle Compute Cloud, you get integrated cloud services that are easier to use and manage, while providing the agility, reliability, scalability, and security that modern businesses need.
Two fundamental uses for platform as a service (PaaS) with JD Edwards are Oracle Database Cloud Services for your JD Edwards database and the Oracle Java Cloud Service for your JD Edwards web (WebLogic server) tier. You can also subscribe to any of the numerous services among the Oracle PaaS offerings. For example, you can enable your progress towards digital transformation by utilizing PaaS to support mobility and internet of things.
If you are using JD Edwards EnterpriseOne mobile applications, you can easily connect them into Mobile Cloud Service (MCS) and use it to manage mobile applications in your enterprise. For example, MCS tracks usage and automatically creates analytics. MCS also includes Mobile Application Framework at no additional cost.
Oracle E-Business Suite
Oracle’s ongoing investment in Oracle E-Business Suite and commitment to operational efficiency, functional innovation, and user experience allows you to leverage its strengths either on premises or in the cloud with continued development, enhancement, and support in both locations. You can take advantage of the Oracle Cloud portfolio with additive SaaS applications; for example, Oracle In-Memory Cost Management Cloud Service, which performs complex, multi-dimensional profitability analyses and maximizes margins, from either on premises applications or in the cloud. With infrastructure as a service (IaaS) you can migrate your current Oracle E-Business Suite—complete with customizations—from on premises to the cloud. Whether you choose on premises or the cloud, you can rely on Oracle Support.
PeopleSoft
Use your unique configuration of PeopleSoft applications, customizations, and data. Let Oracle handle the hardware and storage.
You have a new infrastructure option available, the Oracle Cloud Infrastructure Compute Classic. Additionally, there are new platform as a service (PaaS) options to run your PeopleSoft workloads including, Database Cloud Service (DBCS) and Oracle Database Exadata Cloud Service (Exadata Service). PeopleSoft customers have the ability to move all of their environments to the Oracle Cloud and take advantage of Oracle IaaS and PaaS for their next Oracle Applications project.
Siebel
Siebel CRM is now a fully cloud enabled application, allowing customers to take advantage of all new cloud capabilities while leveraging their investment in Siebel customizations. You can also augment Siebel with a wide variety of Customer Experience Cloud options such as Oracle Marking Cloud or Oracle Service Cloud (formerly known as Oracle RightNow CX). On premises, hybrid, or cloud, the choice is yours.
Learn how you can take advantage of the inherent benefits of Oracle’s IaaS platform, and hear about a real-world example of a customer who transformed their business by moving their core applications to OCI. Watch this on-demand webcast with featured speakers Jim Battenberg and Venkatesh Gopalakrishnan.
Whether you choose to keep your current Oracle Applications on premises, move all your applications to Oracle Cloud Infrastructure—or use a hybrid environment that combines both on premises and IaaS, Oracle provides more services to meet your business’ needs. You can include functionality with platform as a service (PaaS) or software as a service (SaaS).
PaaS allows you to leverage cloud-based services from either on-premises applications or from Oracle Apps Unlimited running in Oracle Cloud Infrastructure. With Oracle’s bring your own license (BYOL) program, you can use your Oracle license in the cloud as a service. For example, the on premises applications can access your Oracle Database license running as PaaS in the Oracle Cloud. SaaS can also provide new functionality to meet evolving business requirements.
You decide where to run your applications and Oracle Support is there to help you. Whether you choose on premises, the cloud, or a hybrid, Oracle Support provides you with the support, tools, and resources you rely on. Your business can continue using the same applications whether you are on premises or in the cloud—preserving your investment in both your Oracle products and your employees.
Your staff continues working with the same applications, using the same processes and customizations. They can access the same Oracle Support experts, upgrades, and patches. You have an ongoing roadmap for innovations going forward to support the growth of your business and fuel your success.